Service delivery manager Work, Jobs in Dundee, Sct (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Dundee
- Full-time
- Customer service
- English
- Administrative experience
General Manager
Sodexo —Dundee
- Up to £50,000 a year
- Weekend availability
- Hospitality
- Management
- Continuous improvement
- Employee assistance programme
Quick apply
1d
Area Manager, DDD1
Amazon UK Services Ltd. —Dundee
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Shift Manager
Greggs —Dundee
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Assistant Manager
Five Guys UK —Dundee
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Retail Merchandiser
eXPD8 —Dundee
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- Communication skills
- Referral programme
Assistant Manager
Wickes —Dundee
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Team Leader
NHS Scotland —Dundee
- £52,845 - £61,466 a year
- Travel
- Leadership
10d
Postperson with Driving
Royal Mail Group —Perth
- Overtime
- Employee discount
Asset Services Manager
Hutchison Technologies —Dundee
- Full-time
- Continuous improvement
- IT
- In-person
Quick apply
Security Operations Manager
Mitie —Dundee
- Weekend availability
- Continuous improvement
- Team management
- Travel
Senior Test Centre Associate - Dundee
Reed In Partnership —Dundee
- £14.80 an hour
- Part-time
- Customer service
- Supervising experience
- Driving
8d
Retail Supervisor
ESS Compass —Carnoustie
- £14.74 an hour
- Full-time
- Customer service
- Supervising experience
- Communication skills
8d
Delivery Driver
Well Pharmacy —Dundee
- £12.24 an hour
- Communication skills
- Employee discount
Care Coordinator
Cera Care —Dundee
- £28,361 a year
- Employee assistance programme
- Employee discount
Clinical Facilitator
University of Dundee —Dundee
- School
General Manager - Fine Dining
Dean Banks Group —St. Andrews
- £39,950 - £55,000 a year
- Full-time
- Hospitality
- In-person
- Restaurant experience
- Employee discount
Quick apply
Service Manager
John Deere —Perth
- Full-time
- Customer service
- Team management
- Communication skills
7d
Team Member
Joup Pret —St. Andrews
Quick apply
Delivery Driver/Yardperson
Gammies Groundcare —Forfar
- £32,000 a year
- Full-time
- Free parking
- Employee discount

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Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Dundee

Apply Now

Job details

Full-time

Qualifications

Customer service
Supply chain
Logistics
English
Administrative experience

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours: Sunday to Wednesday 10:00 AM - 8:45 PM

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues
Advanced proficiency in English (C1 Common European Framework of Reference, CEFR).

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

service delivery manager jobs in dundee, sct

Delivery Station Liaison Agent

General Manager

Area Manager, DDD1

Shift Manager

Assistant Manager

Retail Merchandiser

Assistant Manager

Team Leader

Postperson with Driving

Asset Services Manager

Security Operations Manager

Senior Test Centre Associate - Dundee

Retail Supervisor

Delivery Driver

Care Coordinator

Clinical Facilitator

General Manager - Fine Dining

Service Manager

Team Member

Delivery Driver/Yardperson

I want to receive the latest job alerts for service delivery manager in dundee, sct

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