Team Leader – Transperth InfoLine Call Centre (East Perth Train Station) and Transperth InfoCentre (Perth CBD)
$39.37 an hour/$77,799 a year + penalty rates + super
Part Time, permanent role working 20 hours a week
-
Can work either 5 days, 4 hour shifts or 2 days, 10 hour shifts. Ocassional weekend work will be required
1.25% loading on a Saturday and 1.5% loading on a Sunday
-
Any hours worked before 7:00am get 15% loading
Our operational hours are between 5:00am and 6:30pm. Ideally you will be as flexible as possible between our operational hours. Ocassional weekend work will be required.
Serco is a place where you can grow
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.
You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:
Career development and leadership growth opportunities
Supportive leaders who value your ideas and voice
Employee networks that champion diversity and inclusion
Access to training and quality development programs
Flexible work-life balance options
Long-term Government-backed contract stability
Make an impact at Serco
As a Team Leader within our contract supporting Transperth, you’ll lead a passionate team delivering outstanding customer experiences every day. You’ll create a positive, high-performing culture where people feel supported, motivated and empowered to succeed. Working closely with Operations, Workforce Planning, Training and our Client, you’ll ensure service excellence while continuously improving performance and engagement. This is your opportunity to shape a team that truly makes a difference to the community.
As a Team Leader, you’ll make a positive impact by:
Leading and developing a high performing team to deliver service excellence
Managing day-to-day team performance, attendance and adherence
Coaching and mentoring team members to achieve quality and efficiency targets
Building strong relationships with internal stakeholders and our client
Driving continuous improvement initiatives to enhance customer outcomes
Monitoring and reporting on performance metrics and operational results
Serco is a place for you
You could be a great fit if you have:
Experience leading teams in a contact centre or service environment
A people-first approach with strong coaching and engagement skills
Confidence influencing, negotiating and building trusted relationships
Exceptional written and verbal communication skills
A proactive mindset with a focus on continuous improvement
In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco.
