Member services representative Work, Jobs in Dundonald, Dow (with Salaries)

Senior Claims Handler
AXA —Belfast
- Mentoring
12d
Sales Development Representative
EPAM Systems, Inc. —Belfast
- CRM software
- Spanish
- English
- Employee assistance programme
- Referral programme
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Communication skills
IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- SQL
- Annual leave
- Flexible schedule
Associate - TMT
Pinsent Masons —Belfast
- Full-time
- Business development
- Organisational skills
- Leadership
Workshop Controller
TrustFord —Newtownards
- Hotel
- Annual leave
- Employee discount
Parts Advisor
Charles Hurst —Belfast
- £29,444 a year
- Full-time
- Annual leave
Quick apply
13d
Retail Assistant
BaxterStorey IRL —Lurgan
- £13.45 an hour
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Consultant/Senior Consultant, AI Quality Assurance, Quality Engineering, Technology & Transformation, Solutions
Deloitte —Belfast
- Hybrid work
- AI
- Communication skills
- SDLC
Distribution Driver
DSV —Belfast
- Weekend availability
- English
- Communication skills
- Annual leave
Community Events, Pop Ups and Fairs Volunteer
Hourglass (Safer Ageing) —Lisburn
- Bilingual
- CRM software
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Civil Engineer
Amey Ltd —Belfast
- Temporary
- Civil engineering
- Master's degree
- Annual leave
- Flexible schedule
Quick apply
Baxterstorey - Chef De Partie
BaxterStorey IRL —Lurgan
- £14.42 an hour
- Full-time
- Quality control
- Organisational skills
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Senior Geotechnical Engineer
Amey Ltd —Belfast
- Mentoring
- Leadership
- Annual leave
Quick apply
Senior Ecologist
Tetra Tech —Belfast
- Hybrid work
- Business development
- Leadership
- Communication skills
AI Strategist
PA Consulting —Belfast
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Business development
- Annual leave
Quick apply
Solicitor - Motor Injury
DAC Beachcroft —Belfast
- Writing skills
- Business development
- Organisational skills
Quick apply
Business Development Representative
Axiom —Belfast
- Hybrid work
- Business development
- Bachelor's degree
- No degree
Quick apply

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Senior Claims Handler

AXA -
Belfast

Apply Now

Job details

Permanent
12 days ago

Qualifications

Quantum assessment for claims settlement
Mentoring junior staff
Complaint handling
Insurance claims handling experience
Mentoring
Customer interaction

Full job description

Job Description:

We have an exciting opportunity for a Senior Claims Handler to join our Amber Damage team in Belfast!

Reporting into the Claims Team Leader, you will handle liability disputes, make liability decisions and manage challenging customer cases, ensuring compliance with relevant legislative requirements in your jurisdiction.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of time away from home. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

Senior Claims Handlers will act as a point of contact for customers, third parties and other claims areas to register claims and manage them to settlement stage including (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage).

Handle claims in a compliant and efficient manner, within predefined authority limits and to predefined processes, procedures and escalation points.

Carry out and manage own case files meeting daily, weekly and monthly settlement and quality targets.

Provide advice and guidance to more junior claims handlers or newly appointed team members in your area.

Deliver excellent customer service, ensuring that customer expectations are met & exceeded on every call.

Deal effectively with referrals, escalations and complaints where appropriate including upward referral to relevant team leader.

Acting as a point of contact for customers, third parties, third party service providers and solicitors and other claims areas to register claims and manage them to settlement stage in a compliant and efficient manner.

Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors).

Manage your file portfolio by ensuring consistency in estimating, minimise leakage and fraud.

Be flexible within the role to undertake other duties as assigned by your Team Manager to develop your skill set.

About You

2 years + experience in claims handling (essential)

Third level qualification or the equivalent combination of education and experience (essential)

Strong customer focus with ability to be tactful, empathetic and operate with discretion when dealing with sensitive claims.

Experience in handling claims, including procedures and processes related to claim assessment is essential.

Knowledge of applicable legal, liability, and quantum considerations within insurance claims is essential.

Proven experience working with claims submitted by Third Party Representatives and applying proactive processes to effectively manage and control claim costs.

Familiarity with claims management systems and tools, and experience working with legal and technical documentation.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

Apply Now

Refine Your Search

member services representative jobs in dundonald, dow

Senior Claims Handler

Sales Development Representative

Business Service Desk Agent, Deloitte Digital, T&T Solutions

IT Helpdesk Analyst Tier 1

Associate - TMT

Workshop Controller

Parts Advisor

Retail Assistant

Consultant/Senior Consultant, AI Quality Assurance, Quality Engineering, Technology & Transformation, Solutions

Distribution Driver

Community Events, Pop Ups and Fairs Volunteer

Civil Engineer

Baxterstorey - Chef De Partie

Senior Geotechnical Engineer

Senior Ecologist

AI Strategist

Solicitor - Motor Injury

Business Development Representative

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