Head of hardware Work, Jobs in Dundrod, Ant (with Salaries)

IT Service Delivery Manager
Alternative Heat —Banbridge
- Full-time
- Continuous improvement
Quick apply
Head of Marketing
Volaris Group Inc. —Belfast
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
- Annual leave
Head of Hardware
Angoka —Belfast
- Full-time
- Team management
- Leadership
Head of Sales
Stora —Belfast
- Full-time
- Hybrid work
- Team management
- Annual leave
- Work from home
5h
Implementation Manager – Procurement & Protein Optimise
Foods Connected —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Bachelor's degree
- Flexible schedule
Quick apply
Content Writer
Foods Connected —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Marketing
- Bachelor's degree
Quick apply
Sales Development Representative
Volaris Group Inc. —Belfast
- £42,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Gym membership
3d

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IT Service Delivery Manager

Alternative Heat -
Banbridge

Quick apply

Job details

Permanent | Full-time

Qualifications

Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Disaster recovery
Performance management
Continuous improvement
Information technology team management
Root cause analysis
Help desk

Full job description

Description

Team Overview:
The IT department ensures the smooth operation and security of all technology systems across Alternative Heat. From managing hardware and software to supporting network infrastructure and cybersecurity, the team enables employees to work efficiently and securely. They also lead digital innovation initiatives, providing technical solutions that enhance collaboration, data management, and overall business performance.

Role Overview:
Lead the IT support function, ensuring employees receive reliable and effective IT services across the business. Manage and develop the IT support team, drive service improvements, oversee key suppliers, and ensure IT support keeps pace with the needs of a growing organisation.

Job Title| IT Service Delivery Manager
Location| Head Office
Hours| Monday-Thursday 8am-5pm and Friday 8am-3pm
Salary| Competitive Depending on Experience

What You'll be Doing

The role is responsible for leading and developing the IT Support team, setting objectives, managing performance, and fostering a professional, customer-focused culture. It oversees the day-to-day delivery of IT support services, ensuring the service desk operates effectively, incidents and requests are resolved within agreed service levels, and major incidents are managed efficiently. The position also drives continuous improvement by enhancing support processes, improving user experience, reducing recurring issues through root cause analysis, and maintaining accurate documentation and knowledge resources. Working closely with stakeholders across the business and external suppliers, the role ensures IT services align with organisational needs while monitoring supplier performance. In addition, it supports IT governance, cyber security, data protection, business continuity, and disaster recovery activities, ensuring operational procedures and compliance requirements are consistently maintained.

About Alternative Heat

With over 20 years of experience within the Commercial Offsite Fabrication industry, Alternative Heat have established themselves as a market leader in this sector.
Located centrally between Dublin and Belfast our 8.5 acre Head Office and fabrication facilities, which are fully equipped with overhead cranes and 8,000m² of workshop floor area, provide an ideal factory construction environment which is reflected in the high quality solutions we offer.

We employ a strong team of design engineers, CAD technicians, contracts managers and skilled trades personnel who utilise their vast industry experience to assist in the design, fabrication and delivery of our bespoke MEP solutions, which we supply throughout the UK, Ireland and Europe.

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