Helpdesk Work, Jobs in Dunfermline, Fif (with Salaries)

Helpdesk Advisor
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Full-time
- University
- Organisational skills
- Communication skills
14d
Helpdesk Advisor (Maternity Cover)
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Full-time
- University
- Organisational skills
- Communication skills
14d
Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
12d
Applications Support Officer
Midlothian Council —Dalkeith
- £32,554 - £34,451 a year
- Call to connect
- Hybrid work
- Business
11d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
Facilities Manager
Skanska —Edinburgh
- Computer skills
- Bereavement leave
Client Services Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Continuous improvement
- Banking
3d
Mobile Regional Technical Supervisor
Equans —North Lanarkshire
- Full-time
- Annual leave
- Employee assistance programme
5d
Global Payment Solutions- Client Service Manager- French Speaking
HSBC Global Services Limited —Edinburgh
- Full-time
- Communication skills
- Banking
- Time management
4d
Mechanical Manager
Equans —Edinburgh
- Full-time
- Management
- Annual leave
- Employee assistance programme

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Helpdesk Advisor (Maternity Cover)
Queen Margaret University —Edinburgh
You will be responsible for responding to enquiries reported to The Helpdesk and the life cycle management of these enquiries including directing of requests to…
£25,249 - £31,236 a year
14d

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Helpdesk Advisor

Queen Margaret University -
Edinburgh

Apply Now

Job details

Full-time
£25,249 - £31,236 a year
14 days ago

Qualifications

Scottish Higher
Organisational skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Campus Services

Grade 4: £25,249 - £28,778 (with possible progression to £31,236)

Hours: 35.75 hours (1.0 FTE)

Contract Basis: Open Ended

Ref: CVHD00066A

An exciting opportunity has arisen for a Helpdesk Adviser to join The Helpdesk, based in the Learning Resource Centre at Queen Margaret University.

The Helpdesk is the main point of contact for all Campus Services enquiries. The services provided by Campus Services are wide ranging with many delivered on a 24 hours a day, 7 days a week, 52 weeks a year basis. As a consequence, Campus Services staff have more day to day contact with other staff, students and visitors than most of the university which makes Campus Services well placed to deliver a truly customer focussed service.

Reporting to the Helpdesk Manager, you will be one of the main contacts for all Helpdesk enquiries and provide a consistent, professional customer focused service to all students and staff.

The Helpdesk deals with enquiries regarding IT, the Library, Estates & Facilities and Accommodation with a view to resolving them at the first point of contact.

You will be responsible for responding to enquiries reported to The Helpdesk and the life cycle management of these enquiries including directing of requests to appropriate departments for resolution, monitoring progress and keeping customers informed.

This role requires excellent communication skills and is focused on maintaining and improving the levels of service that Campus Services provides to students and staff.

Educated to at least highers level (or equivalent) with proven experience in working within a customer-focused environment, you should have excellent customer service and organisational skills, be able to work under pressure, have competent levels of IT technical skills, and be able to make quick and effective decisions.

In this role, you will form part of a team, on a rota covering full time hours during week days.

The closing date for this position is 23:59 on Sunday, 6th September 2026

Please note, this vacancy may close earlier than the stated closing date if we receive a high volume of applications.

Should you wish to apply for the vacancy please visit our vacancies page download the job description and complete an application online.

If you have any queries regarding the application process or require special assistance, please contact Human Resources by email at [email protected]

This role does not meet the minimum requirements set by UKVI to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK.

As a university, we are committed to the Concordat to Support the Career Development of Researchers alongside Concordat to Support Research Integrity and were, in fact, the first Scottish Higher Education Institute (and part of the first UK cohort of institutes) to publicly declare our commitment to its principles.

Queen Margaret University is committed to equality of opportunity for all by providing a supportive, flexible and inclusive working environment, and we welcome applicants from diverse backgrounds. Please have a look at our Diversity, Wellbeing and Inclusion Calendar

We are proud to hold an Athena SWAN Bronze Award which recognises the advancement of gender equality at QMU. Find out more about Athena SWAN here

We have a number of family friendly policies and are happy to consider job share applications.

We are a Disability Confident Employer, should you require any specific arrangements during the recruitment process please contact Human Resources on [email protected]

Apply Now

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helpdesk jobs in dunfermline, fif

Helpdesk Advisor

Helpdesk Advisor (Maternity Cover)

Customer Service Helpdesk Assistant

Applications Support Officer

L1 Service Desk Team Leader

Facilities Manager

Client Services Manager

Mobile Regional Technical Supervisor

Global Payment Solutions- Client Service Manager- French Speaking

Mechanical Manager

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