call centre Work, Jobs in dunfermline (with Salaries)

Call Handler – Part time
Vets Now —Dunfermline
- £13.45 - £15.60 an hour
- 8 hour shift
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Contact Centre Team Leader- Part Time (Including Weekends Overnight)
Vets Now —Dunfermline
- £20,677.28 a year
- Part-time
- Customer service
- Mentoring
- Leadership
- Annual leave
12d
Call Handler – Part Time (Night Shift)
Vets Now —Dunfermline
- £15.60 an hour
- Part-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Telesales Manager
BOLTWHIZ LIMITED —Dunfermline
- £30,000 - £35,000 a year
- Full-time
- Sales
- Analysis skills
- In-person
Quick apply
2d
Telemarketer
Internal & External Cleaning Services —Dunfermline
- £127.10 a week
- Temporary
- CRM software
- Salesforce
- Communication skills
- Free parking
- Employee discount
Quick apply
Trolley Collector
ABM UK —Edinburgh
- £12.71 an hour
- Weekends only
- Driving
- Free parking
- Employee assistance programme
Quick apply
Customer Priority Specialist
Sky —Livingston
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee discount
Sales Representative – Royal Mile Telephone Box Kiosk (Edinburgh)
Solid Cologne UK —Edinburgh
- £12.75 an hour
- Part-time
- Bilingual
- Sales
- Social media management
- Employee discount
Quick apply
6d
Retail Area Collector
Salvation Army Trading Co. Ltd. —Edinburgh
- £27,106 a year
- Full-time
- Microsoft Outlook
- Customer service
- Driving
18h
Customer Service Advisor - 20 Hours
Bestway Group —Perth
- Part-time
- Customer service
Quick apply
14d
Telesales Advisor
Boiler Sure —Grangemouth
- £24,420.00 - £38,004.55 a year
- Full-time
- CRM software
- Microsoft Excel
- In-person
Quick apply
10h
Trolley Collector
ABM —Edinburgh
- £12.71 an hour
- Weekends only
- Driving
- Free parking
- Employee assistance programme
External Trolley Collector
ABM UK —Edinburgh
- £12.60 - £12.71 an hour
- Part-time
- Driving
- Free parking
- Annual leave
Quick apply
Customer Service Administrator
Hays Business Support —Stirling
- Customer service
- Microsoft Office
- Administrative experience
1d
Inbound Sales Advisor
Concentrix —Larbert
- £26,520 a year
- Full-time
- Sales
- Contracts
- Communication skills
- Employee discount
Seasonal Waste Collector
Fife Council —Glenrothes
- £26,786.73 - £29,170.80 a year
- Full-time
- Communication skills
- Employee discount
2d
External Service (Trolley Collector)
ABM UK —Edinburgh
- £13.55 an hour
- Full-time
- Driving
- Free parking
- Employee assistance programme
Quick apply
Collections Specialist
Buyers Edge Platform, LLC —Bannockburn
- Microsoft Excel
- Fast casual restaurant
- Microsoft Office
- Life insurance
Quick apply
Technology Service Desk Manager
Quorum Cyber —Edinburgh
- Full-time
- Hybrid work
- PMP
- Customer service
- Project management
Quick apply
9d
Corporate Travel Customer Advisor - German Speaking
Trip.com Group —Edinburgh
- Hybrid work
- Customer service
- English
- Hotel
- Employee assistance programme
- Gym membership

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Call Handler – Part time

Vets Now -
Dunfermline

Apply Now

Job details

Permanent | Part-time
£13.45 - £15.60 an hour

Benefits

Annual leave
Company pension

Qualifications

Customer service
Computer literacy
Microsoft Office
Communication skills

Full job description

Location

Dunfermline, Scotland

Job Type

Permanent

Salary

13.45

About the Job

Vets Now – Providing Exceptional Emergency Pet Care

Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices – from 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. You will be joining our team of dedicated call handlers in our Dunfermline based Contact Centre.

Are you ready for a part time role?

Vets Now are recruiting call handlers for our out of hours emergency service within our Contact Centre, Dunfermline. You will be required to work a variety of shifts covering our opening hours. We are looking for people who are flexible about the days and hours that they work to enable us to be there when our clients and their pets need us most.

Weekday evenings from 18:00-01:00
Saturdays from 12:00-01:00
Sundays and Bank Holidays from 07:00-01:00

Please note before applying that weekend and bank holiday working is a pre-requisite of accepting this position and you will be expected to work public and bank holidays.

Start date Monday 15th June 2026

Training dates

Week 1 – 15th June Monday, Tuesday,Thursday and Friday 5pm – 10pm
Week 2 – 22nd June Monday, Tuesday, Thursday and Friday 5pm – 10pm
Week 3 – 29th June Various shifts throughout the week including weekend will be confirmed at start date
Week 4 – 6th July Monday or Tuesday 6pm – 10pm

Contracted Hours

Various contracts available – 10, 16, 20 and 25 hours a week.
Shifts will vary in length (typically 3–8 hours).

Shift Patterns

Candidates under 18: can work until 23:00 (in line with working time regulations).
Candidates 18 and over: may be required to work shifts finishing as late as 01:00.
Please note 10 hour contracts are weekend only, other contracts will have shifts throughout the week.

Pay Rates

Standard rate: £13.45 per hour.
Enhanced night rate: £15.60 per hour (for hours worked between 23:00 and 08:00)

Do you have strong customer service skills and a passion for helping others, especially in urgent or high-pressure situations?

Experience of working within a client or customer service environment. Ideally some of this experience will have been gained in a contact centre environment.
Excellent customer service and communication skills.
Computer literacy with knowledge of MS Office packages and comfortable learning new systems.
Good general language skills. Able to quickly collate information and relay it in speech and text.
Able to work well under pressure, maintaining the tact and diplomacy required in challenging situations.
Ability to adapt quickly and professionally to a rapidly changing environment.
Demonstrate problem solving skills.
A passion for delivering service excellence.

Your role and responsibilities

Handle calls as presented and manage according to agreed call flow to establish the nature of the call/emergency.
Offer a consultation.
Gathers and analyses information provided, using judgement, knowledge, and pre-determined algorithms to determine the most appropriate course of action.
Explains who Vets Now are and ensure customers have all necessary information for their clinic/hospital consultation including location, fees, time taken to travel from their destination and arrival procedure.
Uses our practice management system (Helix) to send an SMS with clinic/hospital information and directions to the customer.
Accurately and efficiently log all calls. Using our telephony and PC systems to book consultations, log cases and alert clinics/hospitals to incoming patients.
Process all personal data in accordance with our Data Protection Policy and all Data Protection legislation and comply with all Information Security policies.

Our benefits

7 weeks pro rata annual leave
Your birthday as a paid day off
Health cash plan provided by Simply Health
UK standard Pension contributions – 5% Employee/3% Employer
Up to 50% discounted staff pet care
Death in service of two times annual salary
Membership of employee wellbeing programme
Company sick, maternity, paternity and adoption pay schemes

If you are ready to take on a role that really makes a difference apply online now.

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.

Apply Now

Refine Your Search

call centre jobs in dunfermline

Call Handler – Part time

Contact Centre Team Leader- Part Time (Including Weekends Overnight)

Call Handler – Part Time (Night Shift)

Telesales Manager

Telemarketer

Trolley Collector

Customer Priority Specialist

Sales Representative – Royal Mile Telephone Box Kiosk (Edinburgh)

Retail Area Collector

Customer Service Advisor - 20 Hours

Telesales Advisor

Trolley Collector

External Trolley Collector

Customer Service Administrator

Inbound Sales Advisor

Seasonal Waste Collector

External Service (Trolley Collector)

Collections Specialist

Technology Service Desk Manager

Corporate Travel Customer Advisor - German Speaking

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