About Easteden
At Easteden, we are committed to delivering high-quality, person-centred care and support within environments that are welcoming, compassionate and empowering. We believe every individual deserves to feel valued, respected and safe, and we strive to promote dignity, wellbeing, independence and meaningful outcomes and positive experiences for the individuals and communities we support.
As a growing and values-led organisation, Easteden operates a diverse range of care homes and services, including Owen Mor Care Centre, Mullaghcarn Care Centre, Granard Residential Care Centre and Slieve Na Mon Care Centre, alongside our wider support functions and operations. We are continually strengthening our people, services and systems as we help positively shape the future of care.
Across our organisation, we foster a culture built on collaboration, professionalism, compassion and continuous improvement, where colleagues are encouraged to contribute, develop and thrive. We are proud to offer an environment that is supportive, professional and people-focused, where diversity, inclusion and respect are valued, and talented individuals can build meaningful careers while making a genuine difference to the lives of others.
Role Summary
The Regional Manager role provides operational leadership across Easteden homes and services, ensuring the delivery of high-quality, safe, effective and person-centred care in accordance with organisational, professional and regulatory standards.
The Regional Manager is responsible for leading, supporting and developing Home Managers and leadership teams across residential, nursing, dementia, mental health and complex care environments while promoting operational excellence, governance, workforce development, regulatory compliance and continuous improvement across the region.
The role provides regional oversight of operational performance, quality assurance, workforce management, safeguarding, occupancy, financial sustainability and service development activity across Easteden services.
The Regional Manager will work collaboratively with operational leaders, Regional HR leaders and wider business support functions to support the implementation of organisational strategies, workforce initiatives, governance frameworks, operational systems, communication plans and continuous improvement programmes across Easteden services.
The Regional Manager will collate and review all weekly Care Home Manager reports identifying any issues and assisting in creating, and thereafter monitoring, any action plans. The Regional Manager will liaise with the Senior Leadership Team to provide monthly reports to the Operations Director.
The role will support the embedding of new working practices, organisational systems, operational processes and service developments within Homes while promoting effective communication, staff engagement and leadership visibility across services.
The Regional Manager will work collaboratively with multidisciplinary professionals, regulators, commissioners and external stakeholders to support organisational growth, service quality, governance standards and positive resident outcomes.
The role requires visible leadership, strong operational judgement, effective decision-making and the ability to lead within dynamic and evolving regulated care environments.
Why Join Easteden
- Competitive Pay Rates: Competitive rates of pay with reliable and transparent pay arrangements.
- Rotas You Can Plan Your Life Around: Predictable, fair, forward-planned rotations with shared weekends.
- Thursday Breakfast Is On Us: A freshly cooked hot breakfast made just for our staff every single week.
- Employee Referral Bonus: Recommend great people and receive a referral reward when they successfully join the organisation.
- Wellbeing & EAP Support: Confidential support, practical resources and wellbeing tools when you need them.
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Recognition That Means Something: Regular recognition of great work, contribution and impact across our homes and teams and free membership to Perkbox giving you high street discounts, online shopping deals and weekly treats..
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Learn, Grow & Progress: Clear development pathways, coaching and opportunities to build new skills and move forward in your career.
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️ Staff Voice & Engagement: Regular opportunities to influence how we work through surveys, forums, listening sessions and team feedback.
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Inclusive Workplace: A workplace where individuality, inclusion and respect are genuinely valued.
About The Role
Key Responsibilities
Service Delivery & Stakeholder Experience
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To provide a Regional Management report to the Operations Director monthly.
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To provide support for the Operations Director and act up as and when required.
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Participate in RQIA inspections to support Home Managers or attend in their absence if required.
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To lead the delivery of high-quality, safe and person-centred care services across Easteden homes and services within the region.
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Promote resident wellbeing, dignity, independence, inclusion and quality of life across all aspects of service delivery.
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Support Home Managers and leadership teams to maintain safe, responsive and effective care delivery in line with organisational, professional and regulatory expectations.
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Monitor and review managers’ performance and provide appraisals, supervision and support where areas for improvement are identified.
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Foster professional accountability and responsibility of the Home Managers ensuring high quality care is provided in every service.
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Assist the Operations Director to maintain regional oversight of operational performance, occupancy, workforce stability, safeguarding, resident experience and service delivery standards across Homes.
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Support occupancy, admissions, enquiry management and service sustainability across Easteden services.
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Support Homes in responding appropriately to incidents, complaints, safeguarding concerns, workforce pressures or operational risks.
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Promote positive relationships with residents, relatives, commissioners, regulators, healthcare professionals and wider stakeholders.
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Support operational consistency, service improvement and high standards of resident experience across Easteden services.
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Contribute to the development of dementia-friendly, inclusive and person-centred care environments across all Homes.
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Support implementation of organisational strategies, operational systems and service developments across the region.
Leadership & People Management
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Provide visible, supportive and professional leadership across Easteden services.
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Promote a culture of collaboration, accountability, learning, professionalism and continuous improvement.
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Lead, motivate and support Home Managers, Deputy Managers, Clinical Leads and wider leadership teams to deliver consistently high standards of care, governance and operational performance.
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Lead, support and develop Home Managers, Peripatetic Managers, Regional Quality Assurance Managers and wider operational leadership roles across Easteden services.
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Support the development, embedding and evolution of emerging leadership and support roles in line with organisational growth, governance requirements and operational priorities.
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Promote leadership capability, succession planning, talent development and workforce sustainability across operational and support services.
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Provide coaching, mentoring and professional support to operational leaders and developing managers across the region.
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Maintain oversight of workforce planning, recruitment, onboarding, induction, supervision, retention and succession planning activities across the region.
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Work collaboratively with Regional HR leaders and wider business support teams to support workforce strategies, organisational development initiatives, communication plans and service improvement programmes while leading the effective operational implementation and embedding of organisational initiatives across Homes.
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Support implementation and embedding of new organisational systems, governance frameworks, operational processes and ways of working across Homes.
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Promote effective organisational communication, staff engagement and leadership visibility across services during periods of operational change and development.
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Support managers and leadership teams to address performance, conduct, capability, attendance or practice concerns appropriately and in line with organisational procedures.
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Promote staff wellbeing, engagement, leadership capability and positive workplace culture across Easteden services.
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Support organisational change, operational transformation and service development initiatives across the region.
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Promote effective communication, teamwork and collaborative working across multidisciplinary and support teams
Communication & Collaborative Working
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Develop and maintain effective working relationships with residents, relatives, advocates, regulators, commissioners, multidisciplinary teams and external stakeholders.
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Liaise professionally with GPs, pharmacists, social workers, community teams, regulators, commissioners and external agencies to support safe and effective service delivery.
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Work collaboratively with Regional HR leaders, Regional Quality Assurance teams and wider business support functions to support organisational priorities and operational consistency across services.
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Support effective communication systems, operational escalation processes and governance arrangements across Easteden services.
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Participate positively in governance meetings, operational meetings, inspections, safeguarding processes and organisational communication forums.
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Promote resident, family and staff engagement opportunities and encourage feedback to support service improvement.
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Escalate significant incidents, safeguarding concerns, regulatory issues, workforce risks or operational matters appropriately and without delay.
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Promote a collaborative, respectful and solutions-focused organisational culture across Easteden services.
Governance, Compliance & Professional Standards
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Maintain regional oversight of governance standards, safeguarding responsibilities, operational risk management and service quality across Easteden homes and services.
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Support compliance with all relevant legislation, regulatory requirements, professional standards and organisational policies including RQIA, NMC, NISCC, health and safety and employment standards where applicable.
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Support Homes in preparing for inspections, audits, governance reviews and regulatory engagement activity.
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Support oversight of operational monitoring, governance activity and service improvement processes across services in collaboration with Regional Quality Assurance and operational leadership teams.
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Ensure incidents, complaints, safeguarding concerns, workforce risks and operational issues are appropriately managed, escalated and addressed.
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Support implementation and monitoring of quality improvement plans, governance action plans and organisational improvement initiatives.
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Promote safe working practices and support compliance with infection prevention and control, COSHH, fire safety, health and safety and environmental requirements.
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Maintain oversight of medicines governance, care planning standards, operational documentation and service governance systems where applicable.
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Ensure accurate operational reporting, governance documentation and organisational records are maintained appropriately.
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Adhere to safeguarding, emergency procedures, fire safety requirements and organisational health and safety processes at all times, escalating concerns appropriately and without delay.
Financial & Operational Management
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Maintain oversight of regional operational performance, occupancy, staffing levels, agency usage and service sustainability across Easteden services.
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Support effective budget management, workforce deployment and operational resource allocation across the region.
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Monitor operational KPIs, workforce indicators and service performance metrics and implement corrective actions where required.
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Support service development, growth opportunities and operational improvement initiatives aligned to organisational objectives.
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Ensure operational systems, governance schedules, audits and reporting requirements are completed accurately and within required timescales.
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Promote efficient, sustainable and high-quality operational practices across Easteden services.
Professional Development & Continuous Improvement
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Participate fully in leadership development, supervision, appraisal, mandatory training and continuing professional development activities.
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Maintain awareness of current legislation, governance frameworks, regulatory guidance and sector developments relevant to regulated care services.
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Demonstrate commitment to reflective practice, organisational learning and continuous improvement.
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Promote evidence-based practice, innovation and service improvement across Easteden services.
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Support leadership development, workforce capability and succession planning initiatives.
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Contribute positively to Easteden’s commitment to high-quality, person-centred and governance-led care delivery.
Values & Behaviours
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Demonstrate professionalism, integrity, compassion and accountability in all interactions and decision-making.
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Promote equality, diversity, inclusion, dignity and human rights across all aspects of service delivery and workforce management.
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Foster a culture of respect, collaboration, openness and continuous improvement.
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Demonstrate resilience, sound judgement and effective decision-making within dynamic operational environments.
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Lead by example in promoting Easteden’s values, standards and commitment to high-quality person-centred care.
Additional Responsibilities
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Participate in on-call management arrangements where required.
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Travel regularly between Easteden services in line with operational requirements.
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Represent Easteden professionally during inspections, external meetings, stakeholder engagement activity and organisational forums where required.
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Support wider organisational projects, operational initiatives, transformation programmes and strategic developments across Easteden services.
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Support business continuity, emergency response and organisational resilience arrangements where required.
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Attend organisational meetings, inspections, governance forums and training sessions as required.
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Undertake any other duties reasonably requested in line with the scope, responsibility and seniority of the role.
Job Description Review
This job description outlines the primary duties, responsibilities and expectations of the role at the time of issue. As Easteden continues to grow and evolve, the responsibilities and scope of the role may reasonably develop in line with organisational needs, service requirements and operational priorities.
Employees will be consulted and notified of any significant or material changes to the role in accordance with organisational procedures
The Requirements
Qualifications & Registration
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Level 5 qualification in Leadership for Health & Social Care, Management or equivalent professional qualification; OR significant senior operational leadership experience within a regulated care environment.
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GCSE Grade C or above in English and Maths (or equivalent qualification); OR demonstrable literacy, numeracy and communication skills appropriate to the role.
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Relevant professional registration with NMC, NISCC or other relevant professional body where applicable.
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Relevant leadership, governance, quality improvement or operational management training.
Experience & Knowledge
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Minimum of 7 years’ experience within regulated health, social care, residential or nursing home environments, including substantial management or operational leadership experience.
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Minimum of 3 years’ senior management or operational leadership experience within regulated care services, including experience of multi-site oversight or demonstrable experience supporting operational leadership, governance or oversight across multiple services or locations.
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Experience leading multidisciplinary teams and supporting high-quality person-centred care delivery within regulated care services.
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Demonstrable understanding of safeguarding, governance, workforce management, regulatory compliance, operational leadership and quality assurance responsibilities within care services.
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Experience leading, developing and supporting operational leadership teams within regulated care environments.
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Experience supporting organisational change, workforce development and implementation of operational systems or service improvement initiatives across multiple services.
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Experience maintaining oversight of operational performance, staffing resources, workforce deployment, occupancy, budget management and service sustainability across regulated care environments.
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Experience supporting residential, nursing, dementia, mental health or complex care environments.
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Experience supporting organisational growth, operational transformation, service development or quality improvement initiatives across multiple services.
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Experience engaging with regulators, commissioners and external stakeholders at regional or organisational level.
Service Delivery & Engagement
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Ability to provide effective operational leadership across multiple regulated care services.
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Ability to promote high-quality, safe and person-centred care delivery across multiple service.
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Ability to manage competing operational priorities and respond effectively to workforce, safeguarding, governance or service delivery challenges.
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Ability to support operational consistency, resident experience and organisational standards across multiple Homes.
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Experience supporting occupancy growth, service sustainability or organisational expansion initiatives.
Communication & Interpersonal Skills
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Excellent communication and interpersonal skills with the ability to build positive and professional relationships with residents, families, colleagues, regulators, commissioners and external professionals.
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Excellent spoken and written English communication skills with the ability to prepare professional documentation, governance reports and operational information appropriately.
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Ability to demonstrate leadership, emotional intelligence, resilience and professionalism within complex operational environments.
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Ability to support collaborative working, stakeholder engagement and effective organisational communication across multiple services.
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Experience participating in inspections, safeguarding processes, governance reviews or commissioner engagement activity.
Team Working & Personal Attributes
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Positive, professional and values-led approach with the ability to lead, motivate and support management teams and colleagues effectively across multiple operational environments.
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Ability to supervise, support, mentor and develop leaders and colleagues appropriately.
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Ability to support operational decision-making, workforce coordination and service improvement initiatives.
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Experience supporting leadership development, mentoring or coaching within regulated care services.
Governance, Compliance & Professional Standards
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Strong understanding of safeguarding, governance, medicines management, infection prevention and control, health and safety, employment responsibilities and quality assurance requirements within regulated care services.
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Understanding of regulatory frameworks, governance standards and operational compliance responsibilities relevant to regulated care environments.
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Commitment to participating fully in mandatory training, compliance requirements and continuous professional development.
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Awareness of RQIA standards, commissioning requirements and quality improvement frameworks relevant to regulated care services.
IT & Administration
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Strong organisational, administrative and digital skills with the ability to maintain accurate operational, governance and organisational documentation.
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Ability to use electronic systems, governance tools, reporting systems and workforce platforms effectively.
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Experience using digital care planning, electronic medication administration or clinical record systems.
Other Requirements
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Flexibility to travel and work across multiple Easteden locations in line with operational requirements.
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Flexibility to participate in on-call arrangements, operational support activity and emergency response requirements where reasonably required.
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Ability to exercise professional judgement, strategic leadership and decision-making within complex regulated care environments.
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Full clean driving licence.
The above outlines the primary experience, skills and competencies required for the role. We recognise that individuals may join Easteden with different levels of experience and expertise and we are committed to supporting continuous learning, development and career growth. The successful candidate will be encouraged to further develop these competencies over time in line with both personal development goals and the evolving needs of the organisation
Required Criteria
- Level 5 qualification in Leadership for Health & Social Care, Management or equivalent professional qualification; OR significant relevant management experience within a regulated care environment with willingness to undertake an appropriate leadership qualification where required.
- Minimum of 7 years’ experience within regulated health, social care, residential or nursing home environments, including substantial management or operational leadership experience.
- Minimum of 3 years’ senior management or operational leadership experience within regulated care services, including experience of multi-site oversight or demonstrable experience supporting operational leadership, governance or oversight across multiple services or locations
- Experience leading multidisciplinary teams and supporting high-quality person-centred care delivery within regulated care services.
- Demonstrable understanding of safeguarding, governance, workforce management, regulatory compliance, operational leadership and quality assurance responsibilities within care services.
- Experience leading, developing and supporting operational leadership teams within regulated care environments.
- Experience supporting organisational change, workforce development and implementation of operational systems or service improvement initiatives across multiple services.
- Experience maintaining oversight of operational performance, staffing resources, workforce deployment, occupancy, budget management and service sustainability across regulated care environments.
- Experience supporting residential, nursing, dementia, mental health or complex care environments.
Desired Criteria
- Relevant leadership, governance, quality improvement or operational management training.
- Experience supporting organisational growth, operational transformation, service development or quality improvement initiatives across multiple services.
- Experience engaging with regulators, commissioners and external stakeholders at regional or organisational level.
Skills Needed
About The Company
Company Culture
Company Benefits
Salary
Not disclosed
