Guest relation manager Work, Jobs in Dunstable, Eng (with Salaries)

Guest Relations - Priority Complaints Advisor
Whitbread —Houghton Regis
- £29,826 a year
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
1d
Service Quality Executive
London Luton Airport —Luton
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Employee discount
2d
People Advisor (fixed-term)
Center Parcs —Bedford
- £34,700 a year
- Continuous improvement
- Human resources
- Employee discount
3d
Guest Relation Manager
Crowne Plaza Gerrards Cross —Beaconsfield
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Bereavement leave
Quick apply
Luxury Events Fundraising & Sales Manager
Globexpert Ltd. —Towcester
- From £20,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Google Suite
- Administrative experience
- Free parking
- Work from home
Quick apply
General Manager
Mad Squirrel Brewery —High Wycombe
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Profit sharing
- Health & wellbeing programme
Quick apply
Food and Beverage Manager
Lighthouse Hotel Management —Luton
- £31,000 a year
- Full-time
- Customer service
- Computer literacy
- Research
- Employee discount
Quick apply
Golf Services Assistant
The Oxfordshire Golf Hotel and Spa —Thame
- £27,500 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
- Gym membership
Quick apply
9d
Night Auditor
Crowne Plaza Gerrards Cross —Beaconsfield
- Full-time
- Customer service
- English
- Hotel
- Employee assistance programme
- Bereavement leave
Quick apply
Sales Manager & Luxury Events Fundraising
GLOBEXPERT FUNDRAISING LTD —Towcester
- From £20,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
10d
Events Fundraising & Sales Manager
Globexpert Ltd. —Towcester
- From £25,000 a year
- Full-time
- Hybrid work
- Travel
- Free parking
- Work from home
Quick apply
Marella Cruises | Senior Lighting Technician
RWS Global —Milton Keynes
- Maintenance
- Hotel
Reception Manager
Burnham Beeches Hotel —Burnham
- £32,000 a year
- Weekend availability
- Hotel
- Front desk
- Computer skills
- Employee discount
Quick apply
Interim Manager HR Consulting
Hilton —Watford
- Full-time
- Bachelor's degree
- Team management
- Travel
- Employee stock purchase plan
- Annual leave
10d
Assistant Bar Manager
Sopwell House —St Albans
- Up to £38,500 a year
- Weekend availability
- Bar
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
5d
Shift Manager
GAD Corporation (do not delete) —Bedford
- £13.79 an hour
- Night shift
- Basic maths
- Cooking
- Maths
- Annual leave
- Flexible schedule
Cloud Kitchen Assistant
Pasta Evangelists —Pinner
- £12.21 - £13.71 an hour
- Part-time
- Bar
- Cooking
- Cleaning
- Referral programme

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London Luton Airport —Luton
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2d
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Guest Relations - Priority Complaints Advisor

Whitbread -
Houghton Regis

Quick apply

Job details

Full-time
£29,826 a year
1 day ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Guest relations
Stakeholder liaison
Complaint handling
Communication skills

Full job description

Role: Guest Relations Executive Advisor

Contract Type: Full-Time and Permanent

Salary: £29826pa

Location: Chiswell Court, 3 days a week in the office with 2 days at home

At Whitbread, our guests and our people are at the heart of everything we do. Our Premier Inn Guest Relations Team, play a crucial role in protecting guest loyalty, supporting our operational teams and ensuring every escalated contact is handled with care, clarity and professionalism.
As our new Guest Relations Executive Advisor, you’ll be part of a specialist team responsible for managing Executive-level and high priority guest complaints. You’ll use your judgment, empathy and problem-solving skills to turn challenging situations into positive outcomes, supporting both our guests and our internal teams.
This is a role that makes a genuine difference, safeguarding our reputation, supporting our hotel teams and strengthening trust in the Premier Inn brand.
Why You’ll Love It Here

Individual Private healthcare
Up to 10% matched pension
Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand

Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/

What you’ll be doing:

Handle Executive-level and priority guest complaints professionally, efficiently and in line with agreed Service Levels.
Gather relevant information, investigate concerns thoroughly and provide accurate, well structured responses.
Maintain clear, detailed records of all guest interactions, ensuring continuity and transparency for the wider team.
Recover serious or sensitive complaints, using empathy, initiative and strong judgement to deliver fair and meaningful outcomes.
Work closely with Hotel Managers, Regional Operations Managers and cross-functional teams to resolve complex issues.
Prevent escalation by managing expectations clearly, communicating next steps and following through on commitments.
Use systems, tools and expert product knowledge to support teams and drive improved guest satisfaction.
Champion best practice across Guest Relations, contributing to stronger processes, insight sharing and continuous improvement.

What you’ll need:

A minimum of 6 months previous customer service experience
Strong verbal and written communication skills with excellent attention to detail.
Ability to remain calm, confident and professional under pressure.
Sound complaint resolution skills and good listening abilities.
Strong administration and data-capture accuracy.
Confidence engaging with Executive-level stakeholders

Be part of our Premier Inn Guest Relations Team at Whitbread
In this role, you’ll help turn difficult situations into opportunities by recovering loyalty, protecting our brand and supporting teams across the UK. You’ll build specialist expertise, strengthen key relationships and play a meaningful part in shaping exceptional guest experiences at Premier Inn.
If you’re passionate about delivering world class service and thrive in a fast-paced, thoughtful and people-focused environment, we’d love you to be part of the team.

Quick apply

Refine Your Search

guest relation manager jobs in dunstable, eng

Guest Relations - Priority Complaints Advisor

Service Quality Executive

People Advisor (fixed-term)

Guest Relation Manager

Luxury Events Fundraising & Sales Manager

General Manager

Food and Beverage Manager

Golf Services Assistant

Night Auditor

Sales Manager & Luxury Events Fundraising

Events Fundraising & Sales Manager

Marella Cruises | Senior Lighting Technician

Reception Manager

Interim Manager HR Consulting

Assistant Bar Manager

Shift Manager

Cloud Kitchen Assistant

More jobs to discover

I want to receive the latest job alerts for guest relation manager in dunstable, eng

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