Service leader Work, Jobs in Dunstable (with Salaries)

Customer Quality Manager
Computacenter —Hatfield
- English
- Analysis skills
- Continuous improvement
12d
Team Leader
Hungry Horse - BRA_104 —Dunstable
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Customer Delivery Driver - Dunstable Extra
Tesco UK —Dunstable
- £14.18 - £15.45 an hour
- Full-time
- Customer service
- Employee discount
12d
Shift Manager - Dunstable
Loomis UK —Dunstable
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
2d
Logistics Coordinator
Lutron Electronics Co., Inc —Dunstable
- Full-time
- Customer service
- Bachelor's degree
- Continuous improvement
Operations Team Leader - AM Shift
Superdrug —Dunstable
- £36,262.26 a year
- Analysis skills
- Continuous improvement
- Computer skills
- Employee discount
8d
Store Manager
Aldi —Luton
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Hotel - Duty Manager
Premier Inn —Dunstable
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
2d
Retail Assistant Manager
Farmfoods —Milton Keynes
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
7d
Client Scheduler / Administrator (3 month contract)
Kiwa —Dunstable
- Full-time
- Organisational skills
- Communication skills
- Annual leave
Catering Manager
Dunstable Town Council —Dunstable
- £31,537 - £34,434 a year
- Full-time
- Customer service
- Cooking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
4d
General Manager – Holiday Inn Watford Junction
Nine Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hotel
- In-person
- Leadership
- Free parking
Quick apply
8d
Education Welfare Officer
Advantage Schools —Luton
- £31,846 - £35,722 a year
- Full-time
- Experience working with children
- Bachelor's degree
- IT
- Free parking
Quick apply
8d
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Dunstable
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Labour Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Dunstable
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
4d
Team Leader - Employment Support Service
Milton-Keynes-Council —Milton Keynes
- £42,839 - £47,181 a year
- Team management
- No degree
- Budgeting
- Annual leave
- Work from home
1d
People Operations Generalist
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Deputy Manager
Aldi —Luton
- £14.75 - £15.72 an hour
- Customer service
- Team management
- Retail management
- Annual leave
Operations Team Leader - Night shift
Superdrug —Dunstable
- £40,972.54 a year
- Night shift
- Analysis skills
- Continuous improvement
- Computer skills
- Employee discount
8d

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Customer Quality Manager

Computacenter -
Hatfield

Apply Now

Job details

Fixed term contract
12 days ago

Qualifications

French
Power BI
Dashboard visualisation
Stakeholder liaison
English
Tableau
Power BI data visualisation
Analysis skills
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Project management methodology
Management reporting
Root cause analysis
Data visualisation
German
Analytics
PRINCE2 Certification

Full job description

Location: UK - Hatfield, UK - London | Job-ID: 219815 | Contract type: Fixed Term Contract | Business Unit: Business Operations & Administration

Life on the team

The Technology Sourcing Innovation (TSI) team set the system and process vision for Computacenter’s product business to ensure we delight our customers effectively through proven standard services, global best practise and efficient ways of working.

As a Customer Quality Manager, you will be responsible for evaluating the performance and effectiveness of end-to-end operational processes that impact customer quality, service delivery, and cost to serve etc; using strong process and system knowledge, including platforms like Salesforce and SAP, to focus on measurement, analysis, and insight rather than owning or designing processes.

This is a 18 month fixed term contract.

What you’ll do

Review customer quality data and operational performance to spot trends, inefficiencies, risks, and improvement opportunities
Provide objective, data-driven recommendations to process owners, account teams, and leaders to support operational excellence, customer remediation, and continuous improvement
Monitor and evaluate how end-to-end operational processes work across the full customer lifecycle
Define and track KPIs, quality measures, service performance, and cost-to-serve impact
Assess process performance against customer commitments and quality standards
Identify inefficiencies, risks, control gaps, and performance variation
Measure and validate improvement impact before and after changes
Analyse customer quality data such as complaints, defects, rework, escalations, SLA breaches, and feedback
Prioritise improvement opportunities based on customer impact, risk, and cost, using a recommendation-focused approach
Review operational, financial, and customer data to identify trends and improvement opportunities
Create dashboards and reports to support governance and decision-making
Act as an objective advisor on process performance, validating effectiveness without owning redesign or implementation

What you’ll need

Bring 3–5 years of experience in a similar role
Speak English fluently, with German or French as a plus
Bring experience in process measurement, quality analysis, or operational performance monitoring in complex, cross-functional environments
Have strong analytical skills and experience interpreting complex data to identify improvement opportunities
Are comfortable working with KPIs, quality metrics, performance dashboards, and customer impact measures
Understand end-to-end supply chain processes and cross-department dependencies
Have experience working with enterprise systems such as Salesforce and SAP
Engage stakeholders confidently and influence through clear communication
Can prioritise opportunities based on impact, effort, and business value
Are familiar with data visualisation tools such as Excel, Power BI, or Tableau
Have exposure to PRINCE2 or equivalent project management frameworks, with a focus on governance awareness
Bring a background in quality, operations, or customer experience environments
Understand quality methodologies and structured root cause analysis techniques
Are willing to travel when required

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

service leader jobs in dunstable

Customer Quality Manager

Team Leader

Customer Delivery Driver - Dunstable Extra

Shift Manager - Dunstable

Logistics Coordinator

Operations Team Leader - AM Shift

Store Manager

Hotel - Duty Manager

Retail Assistant Manager

Client Scheduler / Administrator (3 month contract)

Catering Manager

General Manager – Holiday Inn Watford Junction

Education Welfare Officer

Employee Relations Manager, Employee Experience & Relations UK&IE

Labour Relations Manager, Employee Experience & Relations UK&IE

Team Leader - Employment Support Service

People Operations Generalist

Contact Centre Operations Manager

Deputy Manager

Operations Team Leader - Night shift

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