Customer Service & Logistics Co-ordinator
Location: Plympton, Plymouth
Hours: Part-Time, Monday to Friday, 11:00 - 16:00
Salary: Meets National Living Wage - circa £16,700
Application Deadline: 30th June 2026
About CourierForce
CourierForce is one of the South West’s leading B2B same-day courier operators, supporting nationally and globally recognised organisations across the UK.
From urgent documents and critical engineering components to medical samples and aviation freight, we help keep businesses moving when urgency and reliability matter most.
We are looking for an enthusiastic, professional and commercially minded Logistics Co-ordinator to join our team at our Plympton depot.
The Role
This is a fast-paced and varied role at the centre of our operation. You’ll work closely with our customers, drivers, logistics partners, and colleagues to ensure deliveries are planned, communicated, and complete to the highest standard.
No two days are the same. One moment you may be co-ordinating a scheduled medical delivery a week in advance, and the next organising the urgent delivery of a component for a grounded aircraft.
Key Responsibilities
- Co-ordinating scheduled and urgent same-day deliveries
- Working directly with customers to understand and manage delivery requirements
- Liaising with drivers and third-party logistics partners
- Providing real-time delivery updates and status information
- Preparing quotations and responding to customer enquiries
- Supporting the day-to-day operations of the business
- Identifying opportunities to strengthen relationships with new and existing customers
- Supporting the Business Development and Sales team by identifying and sharing potential customer opportunities, new contacts, and lead information
- Maintaining accurate customer and prospect information to support business growth
- Identifying opportunities to secure backloads and return work where viable to maximise vehicle utilisation and operational efficiency by reducing empty mileage
- Ensuring excellent service standards are maintained at all times
What We're Looking For (Essential)
- A minimum of 1 years' experience within a customer service facing or telephone role, sales, or similar operational role
- Strong communication and customer service skills
- Ability to remain calm and professional under pressure
- Excellent organisational skills and attention to detail
- Ability to manage multiple tasks simultaneously
- Commercial awareness and sound decision-making skills
- Confidence working independently and as part of a wider team
- A positive, proactive, and professional attitude
Qualifications
No specific academic qualifications are required. We value attitude, professionalism, reliability, and a willingness to learn above all else.
What We Offer
- Part-Time Position (25 hours per week)
- 1100hrs - 1600hrs Monday to Friday
- Competitive salary
- Free onsite parking
- 28-days per year Holiday incl. Bank Holidays (all staff required to work Bank Holidays in rotation)
- A varied and rewarding role with a growing logistics business
- A supportive, inclusive and relaxed team environment
- The opportunity to work alongside nationally and internationally recognised organisations
Join Our Team
If you’re looking for an opportunity to develop your career within the logistics sector and become part of a growing business where your contributions genuinely matter, we’d love to hear from you.
Please note: Applications may close before the advertised deadline if a high volume of suitable applications are received.
Pay: £16,575.00 per year
Work Location: In person
