Hr consultant Work, Jobs in Durham, Dur (with Salaries)

HR Consultant – Contact Centre
Select Engineering —Whitley Bay
- £28.43 an hour
- Call to connect
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
1d
HR Manager
Yarm School —Yarm
- £44,675 - £48,789 a year
- Full-time
- Human resources
- Contracts
- In-person
- Free parking
- Employee discount
Quick apply
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Sage —Newcastle upon Tyne
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Registered Manager - Adult Residential
Swanton Care and Community —Sunderland
- £40,000 a year
- Monday to Friday
- Management
- Leadership
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- Employee discount
Senior Oracle P2P Cloud Functional Consultant
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
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Senior Oracle ERP Service Delivery Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
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HR Consultant – Contact Centre

Select Engineering -
Whitley Bay

Apply Now

Job details

Fixed term contract
£28.43 an hour
1 day ago

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Word
Stakeholder engagement
Customer service call handling
SAP SuccessFactors
Inbound customer enquiry call handling
Employee relations case handling
Project planning
Computer literacy
Stakeholder liaison
Coaching
Employment law
Employee relations
Ticket management
Risk management
Human resources
Ticket management systems
Customer interaction
Outbound calling
Project management experience
Communication skills
Stakeholder management

Full job description

Location

Whitley

Job type:

Contract

Salary:

££28.43 p/h INSIDE IR35 (Via Umbrella Solutions)

Contact name:

Laura Hopson

Contact email:

[email protected]

Contact phone:

01245403560

Job ref:

37537607

Published:

2 days ago

Duration:

12 Months

Expiry date:

10 Aug 2027 23:59

Startdate:

ASAP

The Opportunity:

This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time and attending the office for 2-3 days a week.

The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all colleagues and managers.

This employee focused role sits in the Contact Centre within HR Direct.

The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.

The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss queries with employees.

The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily task.

Key Performance Indicators:

First Contact Resolution of Tickets received by Contact Centre – 85%

Considered responses given to Email, Virtual Assistant and Portal responses

Case Resolution to Tickets received in line with service SLA’s – 5 days resolution: 90%

Quality of responses to meet ticketing audit requirements- 80%

Employee Satisfaction – 85% in ticketing and 95% in Virtual Assistant

Key Accountabilities and Responsibilities:

· First point of contact for UK based employees, answering queries via outbound calling and email / portal / virtual chat on HR policy

Skills and procedures:

· Understand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances.

Utilise knowledge of employment law and policies to coach managers in applying policies in the correct way and minimise risk to the business

Responsible for building rapport with employees to enable an accurate understanding of their query,

Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee base

Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements

Work effectively as part of the HR Direct operational team

Assist in the development, maintenance and deployment of policies under the HR Direct area

Undertake any other work as directed by their line manager in connection with their job as may be requested

Knowledge, Skills and Experience:

Essential:

Previous experience of working in an HR employee advisory role

Degree qualified or equivalent experience preferred

Excellent communication skills – both spoken and written

Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance

Good understanding of UK employment law

IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel

Desirable:

Ability to deliver results consistently in a fast-paced HR Contact Centre

Proven Project Management experience using Project Management techniques e.g. Project Planning, Risk Management etc.

· Experience of stakeholder management · Experience of process development

SAP proficient including use of PB, PA and PPOSE, and Success Factors proficient including use of Employee Central

Working knowledge of ticketing systems – preferably CloudforService (C4S)

Experience of managing a high volume of queries

Experience of managing chat escalations from a virtual agent / chat bot

Personal Profile:

Essential:

An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable

An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to

Consultant

Laura Hopson

Director

Apply Now

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hr consultant jobs in durham, dur

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