service desk coordinator Work, Jobs in durham (with Salaries)

EUC Coordinator - 6 Month Contract
Ekco —Stockton-on-Tees
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EUC Coordinator - 6 Month Contract
Ekco —Stockton-on-Tees
The successful candidate will act as the primary coordination point between technical teams, service providers, project stakeholders, and business users to…
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EUC Coordinator - 6 Month Contract

Ekco -
Stockton-on-Tees

Quick apply

Job details

Fixed term contract

Qualifications

SCCM
Software deployment
Change management
ITIL
Computer networking
IT
Communication skills
Active Directory

Full job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It: We take ownership, follow through, and get things done.

All In: We collaborate, support each other, and commit fully to shared goals.

Connected: We build trusted relationships with colleagues, clients, and partners.

Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

We are seeking an experienced EUC coordinator to oversee and coordinate a large-scale end-user device migration programme across a complex enterprise environment. This role will lead endpoint migration planning, execution, governance, and delivery, ensuring minimal disruption to business operations in a highly regulated pharmaceutical GMP environment.

The successful candidate will act as the primary coordination point between technical teams, service providers, project stakeholders, and business users to ensure successful deployment, migration, and transition of end-user computing services.

Day to Day

Lead end-user device migration activities across multiple business functions and locations

Coordinate deployment, refresh, and replacement of laptops, desktops, and peripheral devices

Manage migration schedules, deployment waves, and cutover planning

Oversee device build standards, application readiness, and user acceptance activities

Ensure endpoint compliance with corporate security and operational standards

Work closely with infrastructure, architecture, networking, security, service desk, and project management teams

Co-ordinate with third-party vendors and deployment partners throughout project delivery

Track project risks, dependencies, issues, and mitigation actions

Provide regular status reporting to programme stakeholders and leadership teams

Coordinate asset management, device inventory validation, and lifecycle processes

Support transition from project delivery into business-as-usual support operations

Drive continuous improvement within EUC deployment and migration processes

Ensure all migration activities follow change management and governance procedures

Requirements

Proven experience leading enterprise-scale device migration or workplace transformation projects

Strong background in End User Computing (EUC) environments

Solid knowledge of application architecture and deployment practices

Experience coordinating Windows endpoint deployment and migration activities

Strong understanding of enterprise device management technologies such as:

SCCM

Networking

Active Directory

Experience managing deployment vendors and cross-functional technical teams

Strong stakeholder management and communication skills

Experience working within highly regulated or controlled enterprise environments

Ability to manage multiple concurrent workstreams and tight delivery timelines

Strong understanding of ITIL processes and change management practices

Desirable

Experience in a GMP IT/OT environment

Why Ekco

️ Microsoft’s 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

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EUC Coordinator - 6 Month Contract

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