Technical support specialist (on site) Work, Jobs in Eaglescliffe, Dur (with Salaries)

Technical Support Specialist (On-Site)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- In-person
3d
Technical Support Manager (On-Site)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- In-person
3d
Welding & Fabrication Instructor / Assessor (Career changers from industry very welcome)
UTC South Durham —Newton Aycliffe
- £22,601 - £39,556 a year
- Full-time
- Organisational skills
- Welding
- In-person
- Free parking
Quick apply
3d
Linux Infrastructure Engineer
Magnet —Darlington
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
Technical Officer
Rely on Fire Check Ltd —Stockton-on-Tees
- £55,000 a year
- Full-time
- CAD
- Maintenance
- Microsoft Office
- Free parking
- Life insurance
Quick apply
Apprenticeship - People Support Level 3
Cummins Inc. —Darlington
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Specification Specialist
Univar Europe Ltd. —Middlesbrough
- Organisational skills
- IT
Technical Order Processor
BM Bi Folding Doors Ltd —Middlesbrough
- From £12.71 an hour
- Full-time
- Customer service
- Windows
- Organisational skills
- Free parking
Quick apply
12d
CNC Turner Setter/Operator
Pipe Equipment Specialists —Thornaby on Tees
- Full-time
- CAD
- Basic maths
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
13d
Sub Agent
Balfour Beatty —Middlesbrough
- Hybrid work
- Annual leave
4d
Customer Liaison Officer
Equans —Seaham
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Senior Application Specialist – Small Molecule Drug Discovery
Labman Automation —Stokesley
- £55,000 - £65,000 a year
- Full-time
- Sales
- Laboratory experience
- Master's degree
Maths and English Digital Learning Facilitator (2025/CP090)
EAST DURHAM COLLEGE —Peterlee
- £31,000 a year
- Full-time
- English
- Administrative experience
- Presentation skills
- Free parking
- Annual leave
Maintenance Shift Leader
Magnet —Darlington
- £43,594.18 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Sales Support Executive (Front of House)
BM Bi Folding Doors Ltd —Middlesbrough
- From £12.71 an hour
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
12d
Respiratory Physiologist
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £32,073 - £39,043 a year
- Full-time
- Patient care
10d
Territory Sales Representative TS/SR/NE/DL/DH
Unity Shared Services —Middlesbrough
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Driving
- Travel
Quick apply
Student Engagement Officer (2025/MR089)
EAST DURHAM COLLEGE —Peterlee
- £25,125 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Free parking
- Annual leave
Welding & Fabrication Instructor / Assessor
UTC South Durham —Newton Aycliffe
- £22,601 - £39,556 a year
- Full-time
- English
- Welding
- In-person
- Free parking
Quick apply
3d
Site Manager
Equans —Seaham
- Full-time
- Maintenance
- Supervising experience
- First Aid Certification
- Annual leave
- Employee assistance programme
5d

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Technical Support Specialist (On-Site)

CameraMatics -
Darlington

Apply Now

Job details

3 days ago

Qualifications

Computer Science
Technical support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

What you'll get:

Health Insurance
Hybrid working: 4 days in the office and 1 day working remotely each week.
Opportunity to grow with the company as we expand across international markets
Work with a collaborative, ambitious team that moves fast and takes quality seriously

Apply Now

Refine Your Search

technical support specialist (on site) jobs in eaglescliffe, dur

Technical Support Specialist (On-Site)

Technical Support Manager (On-Site)

Welding & Fabrication Instructor / Assessor (Career changers from industry very welcome)

Linux Infrastructure Engineer

Technical Officer

Apprenticeship - People Support Level 3

Specification Specialist

Technical Order Processor

CNC Turner Setter/Operator

Sub Agent

Customer Liaison Officer

Senior Application Specialist – Small Molecule Drug Discovery

Maths and English Digital Learning Facilitator (2025/CP090)

Maintenance Shift Leader

Sales Support Executive (Front of House)

Respiratory Physiologist

Territory Sales Representative TS/SR/NE/DL/DH

Student Engagement Officer (2025/MR089)

Welding & Fabrication Instructor / Assessor

Site Manager

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