Information security analyst Work, Jobs in Ealing, Gtl (with Salaries)

IT Support Analyst
Leyland SDM —Wembley
- Communication skills
2d
IT Support Analyst
APPA IT Solutions Ltd —London
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- AI
- Work from home
- Sick pay
Quick apply
2d
SOC Analysts (DV Security Clearance)
CGI —London
- Full-time
- Data analysis skills
- Analysis skills
- Communication skills
Quick apply
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Cyber Security & Compliance Analyst
Shivom Consultancy Ltd —Brentford
- £36,000 a year
- Full-time
- Analysis skills
- No degree
- Scripting
Quick apply
9d
IT Support Analyst
Proxima —London
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
8d
VodafoneThree - SOC Analyst
Vodafone —Farnborough
- Full-time
- In-person
- Employee discount
13d
Security Operations Analyst
GoCardless —London
- £62,400 - £93,600 a year
VodafoneThree - Cyber Vulnerability & Threat Analyst
Vodafone —Farnborough
- Full-time
- Hybrid work
- No degree
- Communication skills
- Employee discount
12d
Junior Cyber Risk and Assurance Analyst
Bank of England —London
- Full-time
- English
- Analysis skills
- Presentation skills
- Annual leave
5d
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Communication skills
Quick apply
HR Data analyst
BPCE Equipment Solutions UK Lt —London
- Overtime
- Microsoft Powerpoint
- Computer literacy
- Data analysis skills
GRC Analyst II
Payscale —London
- £62,860 - £94,290 a year
- Full-time
- Remote
- Bachelor's degree
- Communication skills
- Annual leave
- Work from home
13d
Information Security Analyst - 15 month FTC
Cutover —London
- £35,000 - £40,000 a year
- Remote
- Annual leave
- Work from home
2d
Information Security Analyst
Dotdigital —London
- Remote
- Scripting
- Communication skills
- Annual leave
- Referral programme
Technical Analyst
Bell Integration —London
- Analysis skills
- Continuous improvement
- Travel
Security Analyst
Wandle Housing Association Limited. —London
- £47,000 a year
- Hybrid work
SOC Analyst - Tier 1
Methods Business and Digital Technology —London
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of IT
Carnall Farrar —London
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Work from home
- Employee assistance programme
Quick apply
Technology Service Desk Analyst
Mountain Warehouse —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
3d

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IT Support Analyst

Leyland SDM -
Wembley

Apply Now

Job details

2 days ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident queue management
Ticket management
Ticket management systems
Mobile device management
Customer support
Customer interaction
Network monitoring
Communication skills
Intune
Mobile devices

Full job description

Location

Wembley

Salary:

Competitive salary plus benefits

Job ref:

128919

Published:

2 days ago

Role Overview: The IT Support Analyst serves as the primary escalation point for the majority of IT support interactions. This role involves providing colleagues with the IT support they need to perform their jobs effectively, ensuring prompt identification and resolution of issues. You'll work proactively to prevent issues and continuously improve service quality. With a strong emphasis on customer service, you'll deliver a professional and responsive IT service, contributing to a collaborative and supportive work environment.

Key Responsibilities:

Technical Support: Provide IT support, training, and advice via phone, self service tickets, and walk-ups, collaborating with the IT Team when needed and escalating cases to the next level of support when necessary.
Customer Interaction Management: Efficiently manage customer interactions using the current ITSM tool, ensuring proper resolution of assigned tickets.
Communication Channel: Provide colleagues with comprehensive and timely communication on the tickets you have been assigned .
Customer Service Excellence: Deliver high-level customer service, understanding issue impacts and managing them appropriately.
Knowledge Management: Maintain and enhance the Knowledge Portal, sharing insights and updates.
Business Understanding: Maintain an understanding of Service Desk business processes and adhere to Information Security policies.
Incident Escalation: Follow procedures for escalating major incidents and ensure tickets contain accurate information for troubleshooting.
Proactive Monitoring: Monitor key systems, backups and networks for problems and identify potential issues, resolving where possible and escalating to higher levels or product specific support where necessary.
Inventory Management: Keep records of IT hardware and software inventory and update when changes occur or items are lost or disposed and produce reports. Track software license allocations and request new licenses when required.
Patching and updating systems: Keep desktop and sever systems up-to-date by applying updates and patches, particularly as the result of reported vulnerabilities. Ensure security products are kept up-to-date and compliant with group infosec standards.

Skills and Experience Required:

Essential:

IT Service Management:* Proficiency in IT service case management and case documentation and communication.

Technical Troubleshooting:* Fundamental skills in desktop and network troubleshooting, including printer support and IP telephony systems.

Device Setup:* Competence in desktop, laptop, handheld terminals, iOS, and Android device setup and support, network switch and access point configuration. Image installation with InTune and other image management mobile device management software.

Software Experience:* Experience with Microsoft Windows 11, Office 365 Administration tasks, Business Central ERP, LS Central Retail, mobile device management applications, remote support applications, access control systems, IP Telephony systems and Active Directory.

Communication:* Excellent communication skills, including IM, chat, and email, with a great telephone manner.

Customer Interaction:* Patience and understanding when communicating with users, taking ownership of incidents and problems.

Desirable:

Customer Service:* Experience or exposure to providing a high degree of customer service.

Windows Server Systems:* Understanding of windows server services and configuration.

Apply Now

Refine Your Search

information security analyst jobs in ealing, gtl

IT Support Analyst

IT Support Analyst

SOC Analysts (DV Security Clearance)

End User Support Analyst

Cyber Security & Compliance Analyst

IT Support Analyst

VodafoneThree - SOC Analyst

Security Operations Analyst

VodafoneThree - Cyber Vulnerability & Threat Analyst

Junior Cyber Risk and Assurance Analyst

1st Line Support Analyst

HR Data analyst

GRC Analyst II

Information Security Analyst - 15 month FTC

Information Security Analyst

Technical Analyst

Security Analyst

SOC Analyst - Tier 1

Head of IT

Technology Service Desk Analyst

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