Team Leader
Location: National Theatre
Reporting to: Supervisors, Duty Managers.
World Class Hospitality
National Theatre Food & Drink is a unique partnership between the National Theatre, Levy UK&I and KERB. Together we are creating a dynamic food and drink destination embedded within the heart of the NT’s operations, ensuring all public-facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture.
Responsibility
- Overseeing your section and staff in your department
- Ensuring all equipment, fixtures and fittings are in efficient working order and well presented, and to report to department management when this is not the case.
- Ensuring stock rotation is taking place and your team are confident in this process, while also completing the monthly stock takes.
- Support the team in your section with customer / equipment / process issues etc.
- Follow the See, Care, Share guidelines.
- Always staying vigilant to security matters.
- Lead by example in appearance, approach, and professionalism and train where needed.
- Ensure you section is aware of any promotions, events, bespoke requests within the NT.
- Pre-empt customers’ needs and provide a tailored level of customer service, always aiming to exceed expectations.
- Supporting your section to ensure all HSE, compliance, statuary regulations and legal requirements are met.
- Undertake any training and professional development as determined by your managers.
- Ensure wastage is recorded correctly.
- Ensure any accidents, incidents and near misses are recorded and reported to the departmental management team.
- To ensure the opening and closing procedures of your section are adhered to.
- Carry out daily briefings to your section.
- Adhere to all Compass / Levy policies and procedures,
- Any other duties that are reasonably required of you.
Personality
- Experience of working in a similar role and ready to hit the ground running.
- Excellent communication skills
- Ability to work under pressure while maintaining a professional and personable approach.
- Excellent customer service skills.
- Having and creating clear processes to ensure deadlines are met and control processes are always in place.
- Awareness of COSHH
- Knowledge of EPOS and procurement systems (Desirable)
- Flexible – you will be required to work evenings, weekends, and bank holidays.
- Excellent, confident communication skills are essential.
- You must be an approachable and welcoming person and take initiatives to ensure your customers are having the best possible experience.
- The ability to work under pressure whilst maintaining a professional approach and always providing an efficient and effective service.
- You will be a highly enthusiastic and motivated team player who can demonstrate a genuine passion in creating and providing first class customer service alongside your colleagues.
- You should have a positive and flexible approach to work and be able to adapt very quickly to new information and procedures.
- A smart, well-groomed appearance is essential (basic items of uniform will be provided)
Benefits
- Careers Pathway – a supported progression of your role through a specially designed pathway, offering training, access to enhanced resources and work experience.
- Perks at Work – access to savings and discounts for everyday shopping and experiences.
- COA – Community Online Academy is a free wellbeing resource where you can join interactive a recorded classes (kids and adults) with top instructors and trainers.
- Generous holiday allowance with the option of to purchase additional leave.
- Private Pension scheme.
- 24/7 Employee Assistance Programme
- Medicash Healthcare and Life Assurance
- Long Service Rewards
- 15% discount on all outlets with the National Theatre, with a 25% discount in the Bookshop.
- Kerb Card - 20% discount on drinks and 50% discount on food at Seven Dials Market.
- Complimentary tickets to shows at the National Theatre (subject to availability)
- O2 – last minute ticket offers where you can purchase tickets for O2 show in the Levy box (subject to availability.)
- Onsite parking – parking is available at a discounted rate of £4 per day.
- Refer A Friend Bonus.
- Free meal at work.
