How to Apply:
When you click 'Apply now' you will be asked to anonymise and upload your CV and 500 word statement on the shortlist criteria listed below.
Timeline:
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Advert Closes for applications: 30th August 2026
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Shortlisting: week commencing: w/c 7th September 2026
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Interviews: week commencing: w/c 21st September 2026
We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.
Pre-sift criteria:
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Do you hold an ITIL V4 Foundation certificate? Y/N
This will be assessed from your CV. If you do not meet this pre-sift criteria, your application will not be taken through to be scored on the Sift/Shortlist Criteria below.
Sift/Shortlist Criteria:
All applications are processed anonymously. You will be short-listed against the following criteria:
Experience:
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Significant experience in IT Service Management, preferably within a large and complex technology environment.
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Strong analytical skills with experience producing and interpreting service reports, metrics and performance trends. Power BI and Microsoft experience is essential (lead criteria)
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Demonstrable experience of managing, monitoring and improving service performance against agreed SLAs
We will use both your CV and supporting statement to assess against the above criteria.
In the event of a high volume of applications, the panel will score against the lead criteria initially and then will sift against the other criteria.
Interview Criteria:
You will be interviewed against the following criteria:
Experience:
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Strong analytical skills with experience producing and interpreting service reports, metrics and performance trends. Power BI and Microsoft experience is essential
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Significant experience in IT Service Management, preferably within a large and complex technology environment (lead criteria).
Civil Service Behaviours (SEO level) :
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Making Effective Decisions
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Communicating and Influencing
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Working Together
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Managing a Quality Service - assessed against the presentation
See here for further information: Success Profiles: Civil Service behaviours - GOV.UK
Process:
- Single Stage TEAMS interview. You will be contacted to book a suitable slot if you are shortlisted (see our Candidate Pack for further information)
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Interview will be with a panel of no more than 3 people and we expect it to last approx.60 mins
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There will be a 10 minute presentation to prepare. More details to follow in the invitation to interview.
Onboarding Checks:
In the event you are offered a role with us, you will be required to go through Basic Personnel Security Standard (BPSS) checks which will include Employment and Right to Work Checks. You will also need to apply for SC (Security Clearance), but you may be able to start your role before gaining this. Please see our attached Candidate Pack for further details and Terms.
Please note, we are unable to offer visa sponsorship.
Nationality requirements:
SC reserved
This is a Ministry of Defence reserved post and open to sole UK nationals only. Successful applicants will require a security clearance (SC) and therefore need to have resided in the UK for a minimum of 12 consecutive months within the last 5 years.
Feedback will only be provided if you attend an interview or assessment.
