Case manager Work, Jobs in East Horsley, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Injury and Medical Claims Paralegal - London Bridge
Anthony Gold Solicitors —London
- Communication skills
- Employee discount
- Life insurance
Operational Support Grade - HMP Send (Prison Support Role)
Ministry of Justice —Woking
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
HR Case Manager - Field Based ( Nationwide travel)
Iceland —South Croydon
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
HMP Send - PO PIPE Officer
Ministry of Justice —Woking
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Care plans
- Annual leave
10d
Advisor, Employee Relations
Saputo Inc. —Weybridge
- Full-time
- Analysis skills
- Human resources
- Communication skills
- Free parking
- Employee discount
Senior Admin Officer - Guildford - Kent, Surrey, and Sussex
HM Prison & Probation Service —Guildford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
10d
HR Specialist UK - Fixed Term Contract ( 6 months), Global Medical Accommodations
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
National Police Chiefs' Council - Strategic Intelligence Researcher NKCC
Metropolitan Police —London
- £33,219 - £36,228 a year
- Full-time
- Hybrid work
- Travel
- Flexitime
- Sick pay
Clinical Case Manager - Pre Travel Risk 9month FTC
Healix International —Esher
- £44,000 - £46,000 a year
- Full-time
- Military
- Microsoft Office
- Case management
- Annual leave
- Employee discount
Quick apply
6d
Case Manager
Howden Group Holdings —London
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Travel
Digital Marketing Executive (initially 12 Month FTC Maternity cover)
Intelogy —Sunbury
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Marketing
- English
- Microsoft Office
- Work from home
Quick apply
9d
Supervising Social Worker - HYBRID - OFFERING ASYE PROGRAMME
Connect Fostering Services Ltd. —Iver
- £31,000 - £34,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- In-person
- Flexitime
- Work from home
Quick apply
2d
Senior Impact Officer
University of Surrey —Guildford
- £37,694 - £42,254 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
- Relocation assistance
- Annual leave
7d
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
6d
Strategy & Acquisitions Associate, Data Center Supply Solutions EMEA
Amazon Data Services UK Limited —London
- Full-time
- CRM software
- Sales
- Salesforce
- Flexible schedule
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Claims Manager -Buildings Insurance
Allpropertyclaims Ltd —London
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
Senior Housing Solutions Officer
Runnymede —Addlestone
- £37,743 - £46,956 a year
- Hybrid work
- Organisational skills
- Free parking
- Annual leave
Supervising Social Worker - HYBRID
Connect Fostering Services Ltd. —Iver
- £31,000 - £35,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- In-person
- Flexitime
- Work from home
Quick apply
7d

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case manager jobs near east horsley, sry

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

case manager jobs in east horsley, sry

Assistant Customer Service Manager

Injury and Medical Claims Paralegal - London Bridge

Operational Support Grade - HMP Send (Prison Support Role)

HR Case Manager - Field Based ( Nationwide travel)

HMP Send - PO PIPE Officer

Advisor, Employee Relations

Senior Admin Officer - Guildford - Kent, Surrey, and Sussex

HR Specialist UK - Fixed Term Contract ( 6 months), Global Medical Accommodations

National Police Chiefs' Council - Strategic Intelligence Researcher NKCC

Clinical Case Manager - Pre Travel Risk 9month FTC

Case Manager

Digital Marketing Executive (initially 12 Month FTC Maternity cover)

Supervising Social Worker - HYBRID - OFFERING ASYE PROGRAMME

Senior Impact Officer

Customer Success Manager

Strategy & Acquisitions Associate, Data Center Supply Solutions EMEA

Global Operations Coordinator - BCG Institute

Claims Manager -Buildings Insurance

Senior Housing Solutions Officer

Supervising Social Worker - HYBRID

I want to receive the latest job alerts for case manager in east horsley, sry

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