Customer success manager Work, Jobs in East Sussex (with Salaries)

SME Retention Team Manager
AXA UK —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
3d
Customer Operations Executive
Camlock Systems Ltd —Eastbourne
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
SME Retention Team Manager
AXA —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
2d
Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
8d
Customer Account Manager
Avalara —Brighton
- Hybrid work
- Sales
- APIs
- AI
- Annual leave
11d
Area Sales Manager (South)
SAIC LTD —Sussex
- £32,000 - £36,000 a year
- Full-time
- Remote
- CRM software
- English
- Analysis skills
- Work from home
Quick apply
5d
Business Development Manager
Clear Business —Brighton
- Up to £40,000 a year
- Full-time
- Hybrid work
- Sales
- Free parking
- Employee discount
Quick apply
International Wholesale Manager
Lucy and Yak —Brighton
- £50,000 - £55,000 a year
- Business development
- Negotiation
- Employee discount
Senior Account Manager
Tillo —Brighton and Hove
- Full-time
- Hybrid work
- APIs
- Communication skills
- Annual leave
Customer Experience Manager
Sainsbury's —Haywards Heath
- From £32,700 a year
- Management
- Leadership
- Employee discount
3d
Key Account Manager - UK
Atlas Copco Group —Burgess Hill
- Sales
- Engineering
- English
Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Brighton
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Agency Relations Manager (Remote)
Demand.com —Brighton
- CRM software
- Hospitality
- Business development
Quick apply
Business Development Manager (BDM) - Eastbourne- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Eastbourne
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Operations Specialist
Octopus Electric vehicles —Brighton
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Deputy Manager - Designate
Halfords —Eastbourne
- £27,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Regional Account Manager
Securitas Technology UK —Brighton
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick apply
11d
Store Manager
NEXT —Royal Tunbridge Wells
- From £36,451 a year
- Weekend availability
- Employee discount
11d
Lead Online Manager
Sainsbury's —Haywards Heath
- From £36,250 a year
- Management
- Leadership
- Employee discount
3d
Store Manager - Full Time - Eastbourne
H&T Pawnbrokers —Eastbourne
- £34,000 a year
- Full-time
- No experience needed
- Financial services
- Communication skills
- Employee discount

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customer success manager jobs near east sussex

SME Retention Team Manager

AXA UK -
Royal Tunbridge Wells

Apply Now

Job details

Up to £50,000 a year
3 days ago

Benefits

Annual leave
Paid volunteer time

Qualifications

Analysis skills
Continuous improvement
Relationship management
Financial services
Leadership
Communication skills

Full job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs.

Job overview:

Are you a passionate leader with a drive for excellence? Join us as our SME Retention Team Manager, where you'll have the opportunity to shape the future of customer and intermediary success. In this pivotal role, you'll lead a dynamic team, inspiring greatness while delivering outstanding results that matter. You’ll drive retention performance, foster operational excellence, and develop talented colleagues—all within a culture focused on exceptional service and continuous improvement. If you're ready to make a meaningful impact and lead with purpose, we want to hear from you!

Key responsibilities:

Lead, coach, and develop a high-performing, inclusive team focused on exceptional customer and intermediary outcomes.
Foster a customer-first culture by building strong relationships, resolving complex issues, and enhancing satisfaction.
Achieve retention targets through proactive portfolio management, trend analysis, and continuous improvement initiatives.
Develop and maintain strong stakeholder relationships across functions to influence and deliver shared business goals.
Ensure compliance with policies, regulations, and governance standards, promoting a culture of risk awareness and accountability.
Monitor team performance against KPIs, drive process improvements, and ensure quality standards and operational controls are met.
Support colleague wellbeing, engagement, continuous learning, and talent development for future capability.
Provide accurate reporting and insights to inform decision-making and foster operational excellence.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office in Tunbridge Wells, visiting clients or attending industry events.

Your skills & experience:

Strong leadership, relationship management, communication, and analytical skills with a customer-focused mindset.
Proven experience managing client or intermediary relationships in insurance, IPMI, or financial services is preferred.
Successful track record leading and developing high-performing customer-facing teams.
Demonstrated ability to achieve retention, customer satisfaction, and commercial targets.
Skilled in coaching colleagues to enhance capability and performance.
Experienced in managing change and driving continuous improvement initiatives.
Adept at collaborating across multiple functions and regional teams.
Proficient in using MI and performance data to inform business decisions.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

#LI-Hybrid

#Health

Your benefits

Pay & Bonus

Annual pay review and performance-based bonus.

Private Medical Cover

Employer funded scheme available to all colleagues.

Annual Leave

25 to 28 days of holiday per year, plus bank holidays.

Wellbeing Initiatives

A wide range of services to support your physical, mental, and financial wellbeing.

Volunteering Leave

Three paid volunteering days (21 hours) per year.

Paid parental & carer's leave

26 weeks' maternity leave and 8 weeks' co-parent leave. 5 days' carer's leave for planned activities and unexpected emergencies.

Apply Now

Refine Your Search

customer success manager jobs in east sussex

SME Retention Team Manager

Customer Operations Executive

SME Retention Team Manager

Aftersales Manager

Customer Account Manager

Area Sales Manager (South)

Business Development Manager

International Wholesale Manager

Senior Account Manager

Customer Experience Manager

Key Account Manager - UK

Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped

Agency Relations Manager (Remote)

Business Development Manager (BDM) - Eastbourne- Circa 41k Package- 53k OTE Uncapped

Customer Operations Specialist

Deputy Manager - Designate

Regional Account Manager

Store Manager

Lead Online Manager

Store Manager - Full Time - Eastbourne

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