Out of Hours Client Liaison Officer (Response Team)
Base One Response
Work Location: Mobile role across Brighton & Hove, Worthing, Adur & Arun.
Starting Salary: £29,000 per annum
Full Time - 12-Month Fixed-Term Contract
Working pattern: 4day's on / 4day's off - 7:00pm – 7:00am
Be the calm presence when people need it most.
At Base One Response, we believe the support someone receives at 2am is just as important as the support they receive at 2pm.
We're looking for compassionate, resilient and professional individuals to join our growing Response Team, providing out-of-hours welfare support, safeguarding, incident response and operational assistance across supported housing and emergency accommodation.
This is not a static security role. Every shift is different, combining practical support with rapid response to help vulnerable adults remain safe, supported and settled.
About Base One Response
Base One Response delivers professional out-of-hours services across Sussex, working alongside local authorities, housing providers and partner agencies.
Our officers support adults experiencing homelessness, mental ill health, substance misuse, domestic abuse and multiple disadvantage, combining operational professionalism with a trauma-informed, person-centred approach.
The Role
As an Out of Hours Client Liaison Officer, you'll be the operational point of contact outside normal office hours, responding to welfare concerns, emergencies and property issues while ensuring residents receive the support they need until daytime services resume.
You'll work independently, make confident decisions and represent Base One Response with professionalism and compassion.
Key Responsibilities
- Carry out planned and responsive welfare visits.
- Respond to emergencies, incidents and urgent call-outs.
- Welcome and settle residents arriving out of hours.
- Conduct mobile patrols, property inspections and security checks.
- Resolve lockouts, access issues and property concerns.
- Identify and report safeguarding concerns.
- Complete accurate reports and detailed handovers.
- Build positive relationships while maintaining professional boundaries.
About You
You'll be:
- Calm under pressure.
- Compassionate and professional.
- Confident working independently.
- An excellent communicator.
- Organised, reliable and accountable.
- Passionate about supporting vulnerable people.
Essential Requirements
- Full UK driving licence.
- Experience working in a welfare, housing, support, health or social care environment.
- Understanding of trauma-informed practice and safeguarding.
- Excellent written and verbal communication skills.
- Ability to work evenings, nights, weekends and bank holidays on a 4 on / 4 off rota.
Desirable
- Experience in supported housing, homelessness, mental health, substance misuse or residential support.
- Current First Aid qualification.
- Valid SIA Licence (not essential – company-funded training provided).
What We Offer
- Starting salary of £29,000 per annum.
- 12-month fixed-term contract.
- Full induction programme.
- Company-funded SIA Licence training.
- Ongoing professional development and CPD.
- Supportive management team and reflective supervision.
- Company pension.
- Career progression opportunities across the growing Base One group of companies.
- A rewarding role where every shift genuinely makes a difference.
Ready to Make a Difference?
If you're looking for a career where you can support vulnerable people, make important decisions and work within a professional, purpose-driven team, we'd love to hear from you.
Apply today with your CV and become part of the Base One Response Team.
Pay: From £29,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Do you have any relevant training or qualification in housing, social care, health, community support, or a related field (e.g. Level 2/3 Award or Certificate)
- Have you received training in safeguarding, trauma-informed practice, lone working, or conflict resolution
- Have you got experience of working with people experiencing homelessness, multiple disadvantage, mental health difficulties, substance misuse, or domestic abuse in a frontline support role
- Have you got experience of working outside standard hours (evenings, weekends, or on-call) in a welfare, support, or related role
Work Location: On the road
