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Public Access Assistant (Part Time - Winchester)

Thames Valley Police -
Winchester

Apply Now

Job details

Permanent | Part-time
£27,449 a year
3 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Public Access Assistant (Part Time - Winchester)

Department - Public Access Team

Location - Winchester, Home Address (Hybrid)

Rank/Grade - TVP Broad Band 2E

Salary - Band 2E, circa £27,449 per annum, pro rata, plus benefits

Part/Full Time - Part Time

Type of Contract - Permanent

Job Advert

Part Time, 18.5 hours per week

This position will support the Public Access function, enabling the Force to respond appropriately to requests for information and advice.

In this interesting role, you will provide an effective service to internal and external customers on all Public Access related activities, answering and responding to general enquiries and correspondence from customers, providing advice and guidance or escalating as appropriate.

You will have good problem-solving abilities and customer service skills, with attention to detail and deadlines. Highly effective communication skills are essential together with advanced user skills in computer applications including spreadsheets and databases. A high degree of integrity and trust is required as you will be dealing with sensitive and classified information. An understanding of Information Management principles and relevant legislation such as Data Protection Act, MOPI and Freedom of Information Act is required.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.

If you have any queries please contact the Recruitment Team at [email protected] quoting reference 23770. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 19 August 2026.

Find out more about our roles here

#LI-Hybrid (for hybrid working)

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.

Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.

Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Apply Now

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