Director of volunteer services Work, Jobs in Eastbourne, Esx (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Headteacher
TKAT (The Kemnal Academies Trust) —Hastings
- £68,898 - £79,865 a year
- Full-time
- Management
- Public speaking
- Leadership
- Employee assistance programme
Headteacher
Ore Village Primary Academy —Hastings
- £68,898 - £79,865 a year
- Full-time
- Public speaking
- Leadership
- School
- Employee assistance programme
Retail Manager (part-time)
Land Securities —Brighton
- Part-time
- Business development
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Casual Recreation Assistant/Lifeguard
Rye Leisure Centre —Rye
- £12.71 an hour
- In-person
- Communication skills
- Free parking
Quick apply
12d
Centre Operations Manager (part-time)
Land Securities —Brighton
- Part-time
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
8d
Headteacher (Ore Village Primary Academy)
East Sussex County Council —Hastings
- Full-time
- Management
- Public speaking
- Leadership
- Employee assistance programme
9d
Regional Nurse Manager – Sussex
Superior Healthcare —Brighton
- £60,000 a year
- Full-time
- Team management
- Leadership
- Nursing
- Paid training
- Annual leave
5d
Senior Quantity Surveyor
Fulkers Bailey Russell —Brighton
- Full-time
- Hybrid work
- Mentoring
- Contracts
- Construction experience
- Employee assistance programme
Quick apply

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Headteacher
TKAT (The Kemnal Academies Trust) —Hastings
Is a champion/passionate and visible advocate for our school within the wider community. Promote and maintain excellent relationships with parents, carers and…
£68,898 - £79,865 a year
Headteacher
Ore Village Primary Academy —Hastings
Is a champion/passionate and visible advocate for our school within the wider community. Promote and maintain excellent relationships with parents, carers and…
£68,898 - £79,865 a year

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

director of volunteer services jobs in eastbourne, esx

Sr.Dir,Patient Experience

Headteacher

Headteacher

Retail Manager (part-time)

Casual Recreation Assistant/Lifeguard

Centre Operations Manager (part-time)

Headteacher (Ore Village Primary Academy)

Regional Nurse Manager – Sussex

Senior Quantity Surveyor

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