Retentions advisor Work, Jobs in Eastleigh, Ham (with Salaries)

Customer Experience & Retentions Advisor
WeBuyAnyPhone.com —Fareham
- Up to £31,000 a year
- Full-time
- Hotel
- In-person
- Gym membership
Quick apply
6d
Customer Service Advisor
Connells Group —Southampton
- Full-time
- Contracts
- Communication skills
Quick apply
2h
Customer Service Advisor
Quilter —Southampton
- £18,000 a year
- Full-time
- Hybrid work
Support Office - HR Advisor
Grandir UK —Basingstoke
- Up to £35,000 a year
- Full-time
- Analysis skills
- Human resources
- Training & development
- Annual leave
- Employee discount
Quick apply
6d
Membership Sales Advisor
Cams Hall Estate Golf and Country Club —Fareham
- £26,436.80 a year
- Weekend availability
- Customer service
- Free parking
- Employee assistance programme
Audit Manager
TC-Group —Eastleigh
- Full-time
- Hybrid work
- Business development
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Aftersales Advisor
Horizon Honda Christchurch —Christchurch
- From £26,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Store discount
- Annual leave
Quick apply
3d
HR Business Partner (FTC)
Workdry Group —Eastleigh
- Hybrid work
- Analysis skills
- Continuous improvement
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
3d
Account Manager
I-Fulfilment —West Highcliffe
- £37,500 - £40,000 a year
- Full-time
- Business development
- Continuous improvement
- Organisational skills
Quick apply
HR Advisor
NewPrinces Group —Long Sutton
- Monday to Friday
- Human resources
- Recruiting
- Computer skills
- Annual leave
HR Business Partner - 18 month fixed term contract
Solent Group —Christchurch
- Full-time
- Hybrid work
- Project management
- Conflict management
- Recruiting
- Work from home
- Flexible schedule
Quick apply
HR Assistant
NewPrinces Group —Long Sutton
- Monday to Friday
- Human resources
- Recruiting
- Computer skills
- Annual leave
3d

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Customer Experience & Retentions Advisor

WeBuyAnyPhone.com
Fareham

Quick apply

Job details

Permanent | Full-time
Up to £31,000 a year
6 days ago

Benefits

Casual dress
Company events
Gym membership

Qualifications

Live chat
Sales persuasion
Customer service call handling
Retention call handling
Customer interaction

Full job description

Customer Experience & Retentions Advisor

Whiteley, near Solent Hotel | Up to £28,000 basic + bonus (OTE up to £31,000) | Mon–Fri, 8:30am–5pm — no evenings, weekends, bank holidays, ever!

Great with people? Quick on your feet? Not afraid of a tricky conversation? Let's talk.

WeBuyAnyPhone.com is the UK's largest independent tech recycling business — we buy, refurbish and recycle mobile phones, tablets and wearable tech. We're growing fast, and we're looking for someone who genuinely enjoys talking to people and can hold their own when a conversation gets a bit tense.

Here's the thing — you don't need call centre experience to be brilliant at this job.

If you've spent your working life talking to customers — face to face or on the phone — in a role that's fast-paced, unpredictable, and puts you in front of real people with real problems, you already have what it takes. We can teach you our systems and our process. What we can't teach is how to stay calm, warm and persuasive when someone's not happy, and turn that conversation around.

What you'll actually be doing

Speaking with customers all day, every day — by phone, email and live chat
Explaining how our pricing and grading process works, clearly and honestly
Handling pushback and objections with confidence, and turning "I want to cancel" into "okay, that makes sense"
Balancing what's right for the customer with what's right for the business
Keeping accurate notes and working closely with the wider team
Hitting targets around customer experience and retention

You'll thrive here if you...

Love talking to people and can build rapport fast, even with strangers
Have experience dealing with customers face to face or over the phone, in a busy, fast-paced environment
Can think on your feet and stay calm when someone's frustrated
Are naturally persuasive without being pushy
Are used to handling a high volume of conversations back-to-back
Want a role with structure and clear targets, not chaos
Are looking to build a career in customer experience, not just clock in and out

Bonus points (not essential) for...

Previous contact centre, retention, or account management experience
A background in e-commerce, telecoms, or consumer electronics
Experience with CRM systems like Salesforce

Why join us

A genuine Monday–Friday role — no evenings, no weekends, no rotating shifts. Your weekends are your own
A genuinely supportive, close-knit team with proper training — we'll set you up to succeed
We're big on continuous improvement and embracing new technology to make everyone's day-to-day easier — and we actually want to hear your ideas on how to do that
Visibility on how the business is doing, with a monthly whole-company meeting covering performance and updates — no working in the dark
Regular Lunch with the MD sessions, where you can raise ideas or feedback directly — no chain of command to go through
Monthly recognition awards, because good work should get noticed
Competitive salary plus a realistic bonus structure (up to £3,000/year)
Casual dress, and — because we believe work should be enjoyable too — an annual Summer of Fun event, quarterly food vans, and social events throughout the year. There's always something to look forward to and a reason to get together as a team
Gym membership, because someone's got to counteract the food van
Work at the intersection of tech, sustainability and the circular economy — and actually feel good about what you're helping build
We're an award-winning business (Sustainability and Environment category, 2024 Mobile News Awards)

Our recruitment process is simple and quick:

A short, friendly intro call with our People & Culture team
A 45-minute Teams interview with our Customer Experience Manager
A final face-to-face meeting with the team, in person

This is a full-time, office-based role in Fareham (PO15 7FT). A DBS check is required.

We welcome applications from everyone and are happy to make reasonable adjustments during the process — just let us know what you need.

Job Types: Full-time, Permanent

Pay: Up to £31,000.00 per year

Benefits:

Casual dress
Company events
Gym membership

Ability to commute/relocate:

Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)

Application question(s):

Why would you like to join WeBuyAnyPhone as a Customer Experience & Retentions Advisor?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

retentions advisor jobs in eastleigh, ham

Customer Experience & Retentions Advisor

Customer Service Advisor

Customer Service Advisor

Support Office - HR Advisor

Membership Sales Advisor

Audit Manager

Aftersales Advisor

HR Business Partner (FTC)

Account Manager

HR Advisor

HR Business Partner - 18 month fixed term contract

HR Assistant

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