Product manager Work, Jobs in Eatington (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Key Account Manager
Volvo Group —Warwick
- Up to £65,000 a year
- Remote
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
8d
Product Manager
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Azure
- Sales
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Senior Product Manager
SugarAI —Solihull
- Hybrid work
- Analysis skills
- Product management
- Mentoring
- Employee discount
Quick apply
Operations Manager
Red Arch Manufacturing Ltd —Daventry
- Up to £55,000 a year
- Full-time
- Management
- Engineering
- ERP systems
- Health & wellbeing programme
Quick apply
11h
Product Manager (Platform)
VoCoVo —Chipping Norton
- £60,000 - £65,000 a year
- Hybrid work
- Presentation skills
- Product management
- Travel
- Employee assistance programme
- Sick pay
1d
Assistant Project Manager
Babcock International —Tewkesbury
- Full-time
- Hybrid work
- Project management
- Annual leave
6d
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply
Operations Manager
CEVALogistics —Daventry
- Full-time
- Management
- Warehouse experience
- Negotiation
- Annual leave
- Employee discount
Product Manager – Marketing
Kohler —Cheltenham
- £45,000 - £70,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Design Project Manager
TonyG Ltd —Warwick
- £27,000 - £28,000 a year
- Full-time
- Driving
- Mentoring
- In-person
- Free parking
Quick apply
Senior PMO Manager
NP Aerospace —Coventry
- Full-time
- Military
- Engineering
- Project management
- Annual leave
- Flexible schedule
Operational People Manager
Financial Ombudsman Service —Coventry
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
1d
Associate Product Manager - Accounting, Taxation & Payments
Pinewood.AI —Solihull
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Category Lead Manager
M Group —Warwick
- Hybrid work
- Negotiation
- Employee discount
Lead Project Manager
Correla —Solihull
- £65,000 a year
- Agile
- Annual leave
General Manager
Spinners Solihull —Solihull
- Up to £42,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
Senior Project Delivery Manager
VoCoVo —Chipping Norton
- £70,000 - £80,000 a year
- Hybrid work
- Management
- Continuous improvement
- Agile
- Employee assistance programme
- Sick pay
5d
Senior Partner Manager SEU
VoCoVo —Cheltenham
- £65,000 - £75,000 a year
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
Project Coordinator / Laser Programmer
Quartzelec Ltd —Rugby
- Full-time
- Microsoft Word
- Microsoft Excel
- CAD
- Free parking
- Annual leave
Quick apply

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

product manager jobs in eatington

Customer Experience Manager

Key Account Manager

Product Manager

Senior Product Manager

Operations Manager

Product Manager (Platform)

Assistant Project Manager

General Manager

Operations Manager

Product Manager – Marketing

Assistant Design Project Manager

Senior PMO Manager

Operational People Manager

Associate Product Manager - Accounting, Taxation & Payments

Category Lead Manager

Lead Project Manager

General Manager

Senior Project Delivery Manager

Senior Partner Manager SEU

Project Coordinator / Laser Programmer

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