It manager Work, Jobs in Eccles, Gtm (with Salaries)

Senior IT Service Manager
Department for Work and Pensions —Manchester
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Project management
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
IT Infrastructure Manager
Destination Sport —Manchester
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Employee assistance programme
- Referral programme
Quick apply
LCO EPR Expansion Digital IT Support Manager
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- University
- Driving
- Travel
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
Senior Technology Operations Manager
Direction Technology & Digital Solutions Ltd —Manchester Central
- £26,935.25 - £60,983.67 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
11d
IT Project Manager
SunbeltRentals —Birchwood
- Hybrid work
- Azure
- PMP
- Salesforce
- Employee assistance programme
Quick apply
Telephony Manager
MCS Group —Burscough
- £35,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Health & wellbeing programme
- Gym membership
Quick apply
10d
Senior IT Project Manager
Government Property Agency —Manchester
- £56,500 - £62,554 a year
- Full-time
- Presentation skills
- Computer networking
- IT
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
11d
Head of Information Security & IT Risk
Bibby Financial Services —Salford
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- IT
- Leadership
Quick apply
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Head of Technology
Individual Restaurants —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hospitality
- Bar
- Azure
Quick apply
Senior IT Project Manager
Outcomes First Group —Manchester
- Up to £60,000 a year
- Hybrid work
- Azure
- PMP
- Project management
9d
Head of IT
Calderdale College —Halifax
- £55,974 - £57,655 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
8d
IT Engineering Manager
bet365 —Manchester
- Full-time
- Hybrid work
- IT
Quick apply
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
11d
NOC Manager
Gamma —Manchester
- Full-time
- DevOps
- Analysis skills
- Team management
- Annual leave
- Employee discount
Quick apply
IT Risk and Control Manager
EG Group —Horwich
- Up to £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- IT
- Free parking
- Annual leave
IT Service Delivery Lead
ASSYSTEM —Bolton
- Full-time
- Hybrid work
- Analysis skills
- Agile
- IT
- Annual leave
- Referral programme
Quick apply

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Senior IT Service Manager

Department for Work and Pensions -
Manchester

Apply Now

Job details

Permanent | Part-time | Full-time
£44,447 - £46,547 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Technical support
Change management
Project management
Presentation skills
Agile
IT

Full job description

Details

Reference number

465214

Salary

£44,447 - £46,547

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This role may be located in one of the following locations; Blackpool and Manchester.

Please find further information on the Corporate hub locations here.

About the job

Job summary

DWP Mobile Services provides secure mobile devices and services so colleagues can work safely wherever they are. As Senior IT Service Manager, you will support service management for this critical, high-volume service used by more than 18,000 colleagues. You will work within a multi-disciplinary product team and with external suppliers to manage service performance, risk and demand.

You will operate in a Product aligned environment, which uses agile for product delivery and ITIL for service management. Primarily, but not exclusively, you will be responsible for the development and maintenance of the Product & Service Lifecyle, ensuring product features and enhancements are designed and delivered in a supportable manner with a focus on user outcomes and value creation.

You will support service operations activity across core IT Service Management (ITSM) Practices including Incident, Problem and Change Enablement, optimizing end to end processes and driving a culture of operational excellence. You will drive continuous service improvement activity, identifying improvement opportunities and driving them through to completion.

You will help to define ITSM solutions for the Product, ensuring a compliant and value driven ITSM proposition aligned with ITIL4 and other governance frameworks.

Job description

Working as part of the Service within Product Team, primarily, but not exclusively, acting as the bridge between Delivery and Service.
Support the delivery team with the design of new products and services, ensuring ITSM requirements are captured and understood at ideation stage of the delivery lifecycle.
Lead on the transition of new product features and enhancements, ensuring intended value is materialised and that products and services are supportable, maintainable and delivered to Live Service in a seamless manner.
Proactively work with Service and Operational stakeholders to identify, capture and manage service improvement opportunities. Working with the delivery team to drive improvements into the delivery Lifecyle and through to completion.
Maintain the relationship between Delivery, Service and Operational teams across the Product and drive a culture of visibility and collaboration.
Engaging with Stakeholders up to director level, offering meaningful insights and management information.
Supporting the Service Operations team with traditional ITSM practices and activity including Incident, Problem and Asset Management requirements, Supplier Management, Risk and Governance.
Supporting day to day operational activity for the service, constantly pursuing a culture of operational excellence.
Develop and maintain the Service Design & Transition Strategy, ensuring alignment with organisational standards (e.g., Delivery-Agile, Service-ITIL4).
Lead the design of end-to-end service models, covering people, process, technology, tooling, roles, and SLAs.
Produce, own, or coordinate Service Acceptance Criteria and Service Readiness Assessments.
Coordinate service pilots, early life support (ELS), and phased go lives.
Manage the handover of services from product delivery teams into BAU support teams.
Ensure risk, dependency, and impact assessments are conducted and actioned before transition.
Drive alignment between product teams, service operations, and enabling teams (e.g., Security, Networks, Tooling, Supplier Management).
Translate technical or product requirements into service support requirements.
Create and manage documentation in-line with service design and transition processes and methodology.
Create and manage documentation for in-life services, including but not limited to, strategy, standard operating procedure, gap analysis, support models, technical support and user knowledge.

Person specification

See selection process for further details.

If you would like to learn more about the role, please contact [email protected].

Technical skills

We'll assess you against these technical skills during the selection process:

Operational Management

Benefits

Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

We also have a broad benefits package built around your work-life balance which includes:

Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

New entrants to the Civil Service will join on band minimum.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Experience and Technical skills.

Stage 1: Application

Your application will consist of four parts:

1. A Personal Details application form.

2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.

3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria below:

Proven track record as an experienced Service Management professional with a Solid understanding of ITSM Frameworks such as ITILv4, COBIT or ISO20000. Experienced in all core ITSM practices such as incident, problem and change management.
Demonstrable experience of identifying and implementing service improvement opportunities and continuous improvement processes.
Experienced in test and assurance of services to agreed targets defined in Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and/or Experience Level Agreements (XLAs), etc, through performance and reporting analysis.
Significant experience in building and maintaining effective relationships with senior stakeholders and/or suppliers within a service management context, including managing conflicting priorities and expectations to achieve service goals.

4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of: Operational Management. This statement should be used to provide example(s) of how you meet the criterion below:

Demonstrable experience of IT Service Management in a Product environment with working knowledge of Agile. Including Project management exposure within a product focused Agile environment, with experience of transitioning new products, features, and services into the live service environment and creating Service artifacts such as process diagrams, knowledge base articles, support scripts.

Ensure that all examples provided in your statements are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statements, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.

The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge.

An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift.

If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important Information

You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn.

Stage 2: Interview

If youre successful at the sift stage, youll be invited to a video interview via Microsoft Teams. During the interview, youll be assessed against the experience criteria listed under both the essential criteria and technical skill.

Interviews will take place from mid to late August 2026 onwards. Interview dates to be confirmed.

Other information:

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

All successful candidates and those placed on reserve will be posted in merit list order by location.

For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.

Further Information

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Oliver Canham
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.

Apply Now

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information