Title:
Domestic Abuse Crisis Worker
Area:
Safe in Salford IDVA Team
Reporting to:
SIS Adult Service Manager
All paid members of staff are accountable to the CEO, and ultimately the Trustees of TDAS
Contract:
Fixed term until 31st March 2027 with potential to extend dependent on funding.
Place of work:
Based across Salford
Hours of Work
30 Hours per week
Salary/scale:
£24,621.22 (£30,366.18 FTE)
Benefits:
A generous package including 33 days holiday per year inclusive of bank holidays (FTE), extra holidays, for long service, Employee pension scheme with 3% employer contribution (after 3 months of employment), Cycle2work Scheme, Life assurance benefit, 365 days a year Employee Assistance Programme
Closing Date: Monday 29th June 2026
Date of Interview : TBC
Background
Trafford Domestic Abuse Services (TDAS) is a Quality accredited, registered charity offering support to individuals and families who are affected by domestic abuse since 1990. We support families who live/work in the Trafford area and also provide IDVA and Children and Young People (CYP) support services in Salford. We provide both intervention and prevention services and work in partnership with other voluntary organisations to support families across Greater Manchester.
TDAS Values
Innovative: introduce new ideas, are creative and foreword thinking.
Collaborative: work in partnership with key stakeholders to enable people to achieve a defined & common purpose
Openness: create an open culture, provide transparent reporting, good fundraising and governance.
Person centred: provide coordinated, personalized and enabling services to everyone
Empowering: empower our service users to become stronger, more confident, being aware of their rights and privileges and live a more meaningful and fulfilling life.
Purpose of the role
To play an integral and active part in the Safe in Salford community IDVA team.
The purpose of the role is to work in partnership with the police, providing intervention and support to victims who have received police intervention on more than one occasion, who are presenting some high-risk factors but not meeting the MARAC threshold. Helping to support Repeat victims of Domestic Abuse and reduce repeat victimisation.
The Domestic abuse crisis worker will act as key point of contact between the Safe in Salford team, the police and the victim/survivor
They would provide short term face to face intervention offering immediate risk assessments and crisis interventions and onward referral to further support from Safe in Salford or other support services appropriate to meet the needs identified.
They will have full overview of the service offer providing a person centred, trauma informed intervention; aimed at encouraging engagement with specialist services and improving the criminal justice journey.
The DA Crisis worker is co located with the police and would not only aim to protect victims, but also to target offenders. This would entail reasons such as the perpetrator breaching their Domestic Violence Protection Order (DVPO), which bans perpetrators from returning to the address or having contact with the victim.
Main Duties
- Provide a person centred, outreach service to adults referred to the service. This could be via face to face, telephone or other digital means
- To attend joint visits with the police to those who are do not wish to engage with a DA support service but require some level of safety intervention. To assess the risk the service user is in using the SafeLives DASH Risk Indicator Checklist pr equivalent
- To provide emotional and psychological support to the victim/survivor of DA.
- Carry out assessment and safety planning procedures with service users and deliver a service appropriate to the identified level of risk.
- Hold and manage a case load as agreed with the Service Manager
- Complete initial support and safety/risk assessments for all service users and ensure these are monitored and reviewed on each contact
- To keep accurate, factual and appropriate daily recordings and record these on the case management system in a timely and professional manner
- To work with the Volunteer and Training coordinator to recruit, train and onboard volunteers to develop service/project capacity
- To ensure standard and effectiveness of work with service users is consistent and of high quality
- Support the Service manager on reporting and delivery of Outcomes as highlighted in funders requirements.
- Liaise and work in conjunction with key agencies ensuring that multi-agency work is undertaken as part of the process involved in the assessment and delivery of services provided to adults.
- Access regular feedback from service users to ensure the continued improvement of services and support offered to children and young people by Safe in Salford.
- To deliver awareness raising sessions to the public on domestic abuse and its effects on families
- To plan and manage own workload working on own initiative, often in times of crisis
- To be aware of, implement and keep up to date with Child Protection/Safeguarding Procedures in accordance with TDAS, Safe in Salford and Salford City’s Child Protection/Safeguarding policies and procedures.
- To ensure regular health and safety procedures including risk assessments are completed where appropriate
- Work in partnership with adults, families, staff, statutory, voluntary and community organisations to promote the welfare and wellbeing of all adults and families supported by Safe in Salford.
General
1. Work with the Chief Executive Officer and other staff members to promote and support the development of TDAS.
2. To adhere to TDAS Code of Conduct at all times.
3. To attend staff meetings when required
4. To work in line with, and follow, the policies and procedures of Safe in Salford & TDAS.
5. To ensure that all TDAS policies and procedures are implemented and promoted by staff.
6. To actively promote diversity in the organisation.
7. To act as an ambassador for and represent the TDAS at external functions.
8. To represent TDAS on local and regional forums.
9. To build positive relationships and partnerships with key local agencies.
10. To embody TDAS’s values and act as a role model.
11. To participate actively in the management team, contributing to the strategic development of the organisation.
12. To undertake any other duties as may be deemed consistent with the requirements of the post.
Application Criteria and Process
To apply for this position, it is essential that you have NNEB/NVQ level 3 or equivalent qualification in Domestic Abuse, Social Care or Education or similar (essential) and/or a Safelives IDVA Qualification or equivalent (desirable).
You must also have a minimum of 12 months experience of working with adults identified as high risk in a domestic abuse setting and experience of working with adults in a crisis situation, demonstrating strong crisis management skills and ability to cope under pressure. You must have experience of working with/supervising volunteers. It is essential that you have up-to-date knowledge of Child Protection and Safeguarding Adults.
TDAS is committed to delivering a compassionate, non-judgmental, and specialist domestic abuse support service. As such, we welcome applications from ex-service users, provided A minimum of 12 months has passed since the individual last accessed TDAS services.
Applicants with minimum qualifications and experience will only be considered. Please do not send CVs, as they will not be processed.
No agencies please.
For further information please contact [email protected] Tel: 0161 872 7368
An application pack is available to download from: Domestic Abuse Crisis Worker | TDAS
Job Type: Fixed term contract
Contract length: 12 months
Pay: From £24,621.22 per year
Benefits:
- Company pension
- Cycle to work scheme
- On-site gym
- On-site parking
- Work from home
Ability to commute/relocate:
- Salford, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
- social work/DA: 1 year (required)
Work Location: Hybrid remote in Salford
