Shape the Future of Responsive Repairs in Sheffield
Sheffield City Council is looking for four experienced and motivated Team Leader to join our Responsive Repairs team. This is an exciting opportunity to lead a team of skilled operatives delivering essential repairs within our housing stock, ensuring customers receive a high-quality, efficient, and customer-focused service.
As a Team Leader, you will be responsible for leading and supporting frontline operatives, driving performance, ensuring compliance with health and safety requirements, and championing excellent customer service. You will play a key role in helping us deliver repairs right first time, improve customer satisfaction, and provide safe, well-maintained homes for our tenants.
About the Role
Reporting to the Service Manager, you will manage a team of operatives delivering emergency, urgent and routine responsive repairs across Sheffield's housing portfolio. You will be responsible for ensuring resources are effectively deployed, performance targets are achieved, and customers receive an excellent service throughout their repair journey.
Key Responsibilities
Operative Management
- Lead, motivate and support a team of multi-skilled operatives and apprentices.
- Effectively manage attendance, wellbeing, conduct and capability issues in accordance with Council policies and procedures.
- Provide coaching, supervision and regular performance reviews to support staff development and continuous improvement.
- Ensure operatives are deployed efficiently to meet service demand and maximise productivity.
- Foster a positive team culture focused on accountability, collaboration and delivering excellent outcomes for customers.
Customer Service and Engagement
- Champion a customer-first approach across the service.
- Ensure customers are kept informed throughout the lifecycle of their repair.
- Respond to customer concerns, complaints and service requests professionally and promptly.
- Work collaboratively with Housing Services, Contact Centre colleagues and other stakeholders to resolve issues and improve customer experience.
- Promote a culture where customer feedback is used to drive service improvements.
Performance Management
- Monitor and manage team performance against key service indicators, including repair completion times, productivity, quality standards and customer satisfaction.
- Analyse performance data and identify opportunities for improvement.
- Ensure repairs are completed to the required quality standards and within agreed timescales.
- Monitor the use of materials, resources and contractor support to achieve value for money.
- Prepare and present performance information, identifying risks, trends and corrective actions where required.
Health and Safety
- Lead by example in promoting a positive health and safety culture.
- Ensure all work is undertaken in accordance with Sheffield City Council Health and Safety policies, procedures and statutory requirements.
- Carry out site inspections, toolbox talks and safety monitoring activities.
- Investigate incidents, near misses and unsafe practices, ensuring lessons learned are implemented.
- Ensure operatives have the appropriate training, equipment and competence to undertake their duties safely.
- Support compliance with CDM Regulations, risk assessments, safe systems of work and all relevant construction and housing legislation.
What We're Looking For
Essential Requirements
- Experience of leading or supervising operational teams within a repairs, maintenance, construction or housing environment.
- Strong people management and leadership skills.
- Experience of managing performance and driving service improvements.
- Excellent customer service and communication skills.
- Good understanding of health and safety legislation and operational compliance requirements.
- Ability to analyse performance information and make effective decisions.
- Strong organisational and planning skills.
- Proficient in the use of IT systems and performance management tools.
Desirable Requirements
- Experience working within a social housing repairs environment.
- Supervisory or management qualification.
- Knowledge of housing maintenance systems and mobile working technology.
- Experience managing multi-trade workforces and subcontractors.
- Trade working background
- Clean driving licence
What We Offer
At Sheffield City Council, we are committed to creating great homes and neighbourhoods for our residents. We offer:
- Local Government Pension Scheme.
- Generous annual leave entitlement.
- Flexible and agile working opportunities.
- Learning and development opportunities.
- Supportive leadership and career progression pathways.
- The opportunity to make a real difference to the lives of Sheffield residents.
Join Us
If you are an experienced leader who is passionate about delivering exceptional repairs services, developing people, and putting customers at the heart of everything you do, we would love to hear from you.
Help us deliver safe homes, excellent repairs and outstanding customer service for the people of Sheffield.
Estimated Timeline for this recruitment
Open for applications till 18th September
Shortlisting 21st - 25th September
Interviewing w/c 5th October
Enquiries or questions
Please call or email the below
Darren Foottit07391738707 or [email protected]
Martin Kay 07391738477 or [email protected]
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.
We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
