Network engineer Work, Jobs in Edgbaston, Wmd (with Salaries)

IT Support Engineer
wavenet —Shirley
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
2nd Line Network Engineer
wavenet —Shirley
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Network Engineer
NTT Data UK —Birmingham
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
4d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
IT Infrastructure Engineer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Continuous improvement
- Mentoring
- Scripting
- Annual leave
- Employee assistance programme
Network Engineer
NTT Ltd —Birmingham
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Network Engineer
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Communication skills
- School
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
IT Field Engineer - Birmingham
T-Tech —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
10d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
8d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
Infrastructure Operations Engineer
National Crime Agency —Birmingham
- £47,049 - £56,996 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
2d

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IT Support Engineer

wavenet -
Shirley

Quick apply

Job details

Full-time
4 days ago

Benefits

Annual leave
Employee assistance programme

Qualifications

Technical troubleshooting
Desktop support
MCSA
TCP
User account provisioning
Ticket management
Microsoft Exchange
Microsoft Office Suite
Information security
User account management
IT permissions management
Ticket management systems
Computer networking
Mobile device management
SharePoint
Customer support
Cybersecurity
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Mobile devices
Identity & access management

Full job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

We're looking for a proactive, collaborative IT Support Engineer to join our Internal IT Team in Solihull. You'll be the trusted technology partner for our teams, ensuring they have the technical support they need to do their best work. If you thrive on problem-solving, enjoy helping colleagues overcome technical challenges, and want to work in a fast-paced, supportive environment, this role could be ideal for you.

Key Responsibilities:

Provide second line technical support via phone, email, and in-person, responding promptly to service desk tickets
Diagnose and resolve hardware and software issues for Windows and macOS environments
Manage and maintain user devices, laptops, mobile devices, and peripherals across the organisation
Set up, configure, and support new equipment; onboard new users and configure their access
Administer user accounts, permissions, and access controls in Active Directory, Microsoft 365, Exchange Online, Teams, and SharePoint
Perform regular system maintenance, apply patches, and manage software updates
Ensure compliance with IT security policies, procedures, and best practices
Escalate complex issues appropriately to senior team members or external vendors
Document issues, resolutions, and improvements in knowledge management systems
Collaborate with the wider IT team to improve processes and user experience
Customer-focused mindset: you see IT support as a service and take pride in colleague satisfaction
Problem-solver: you approach issues methodically and aren't afraid to dig deeper or ask for help
Team player: you collaborate well with colleagues and escalate appropriately
Organised and reliable: you manage your workload effectively and follow through on commitments
Learner: you stay curious about technology and are eager to develop new skills
Security-conscious: you understand the importance of information security and compliance

Qualifications

Essential skills and experience

Proven experience in IT support, helpdesk, or similar technical support role (minimum 2 years)
Strong proficiency with Microsoft Windows (10/11) and Office applications
Hands-on experience with Microsoft 365, Active Directory, and Exchange Online administration
Practical knowledge of network basics and connectivity (TCP/IP, DNS, VPN)
Experience using IT service management (ITSM) or helpdesk ticketing systems
Solid understanding of cybersecurity principles and IT security best practices
Excellent communication skills, able to explain technical issues in plain language

Desirable skills

Experience supporting macOS and iOS devices
Knowledge of mobile device management (MDM) platforms
Familiarity with VoIP systems and telephony support
Basic scripting or automation knowledge (PowerShell, batch files)
Experience with IT asset management or CMDB systems
CompTIA A+, Microsoft certifications (MCSA, AZ-900), or equivalent qualifications

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

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