User experience Work, Jobs in Edgbaston, Wmd (with Salaries)

1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Full-time
- Customer service
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
5d
Referral and Outreach Officer
Aspect Housing Ltd —Birmingham
- £13.21 an hour
- Weekend availability
- Sales
- Business development
- Driving
- Referral programme
Quick apply
Kitchen - Grill Chef
Beefeater —Birmingham
- Up to £13.06 an hour
- Part-time
- Restaurant
- Restaurant experience
- Employee discount
Quick apply
14d
Front End Designer
COHO —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Remote
- JavaScript
- In-person
- HTML
- Annual leave
- Flexitime
Quick apply
5h
Director Volunteer Estate
The Council of Reserve Forces' and Cadets' Association —Birmingham
- £72,840 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
8d
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
1d
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
Digital Designer / Graphic Designer / Creative Designer - Bromsgrove/Hybrid - 4 years experience
Mooch Creative Studio —Bromsgrove
- Up to £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Driving
- Organisational skills
- Free parking
- Work from home
Quick apply
11d
Content, Media & Communications Manager
Al-Mahdi Institute —Birmingham
- £38,000 - £50,000 a year
- Full-time
- Hybrid work
- Social media management
- English
- Project management
- Free parking
- Sick pay
Quick apply
12d
Receptionist
LAH Property Marketing —Birmingham
- £18,883 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
14d
Service Desk Engineer
West Midlands Fire Service —Birmingham
- £28,142 - £29,540 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Employee assistance programme
11d
Business Systems Advisor I NEC - Maternity Cover
Levy —Birmingham
- £30,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Microsoft Office
Business Systems Advisor- NEC
Levy —Birmingham
- £30,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Microsoft Office
Service Desk Analyst
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
Healthy Lifestyle Advisor
ICE Creates —Warwick
- £26,227.50 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- No degree
- Travel
- Health & wellbeing programme
- Sick pay
Quick apply
On-Site staffing Coordinator & WFP Analyst
HCA Healthcare UK —Birmingham
- £31,500 a year
- Part-time
- Microsoft Excel
- Hospital
- Microsoft Office
- Employee discount
13d
Content & Digital Engagement Officer
Gordon Moody Association —Redditch
- £34,000 - £38,000 a year
- Full-time
- Hybrid work
- CRM software
- Social media management
- Communication skills
Quick apply
4d
Graduate Trainee Scheme
GuyKat —Birmingham
- £25,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- IT
- Work from home
- Sick pay
Quick apply
4d
Freelance Face-to-Face Latvian Interpreters Required in Birmingham B42 and B3
Clear Voice Interpreting Services —Birmingham
- Call to connect
- Doctoral degree
- Customer service
- English

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1st Line Service Desk Engineer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent | Full-time
£32,269 a year

Qualifications

Customer service
IT support
Help desk

Full job description

Do you enjoy helping people and solving problems? Are you confident talking to a wide range of users and making their day a little easier? If the answer is yes, we'd love to hear from you!

We're looking for a 1st Line Service Desk Engineer to join our busy IT Service Desk team. Whether you're at the start of your career or already have experience in IT support, this role offers the chance to develop further in a supportive and customer-focused environment.

This is a full-time, office-based role, working on a rota between the hours of 8am and 5pm, based at our head office in Birmingham City Centre.

In this role, your priority will be delivering a friendly, efficient, and customer-focused service to colleagues across the organisation. You'll be the first point of contact when someone needs help – whether that's with their laptop, telephony, applications, or other business systems. Using your problem-solving skills, you'll log, update, and resolve incidents and service requests, ensuring every customer receives an excellent experience while meeting or exceeding service targets.

We'll support you to expand your technical knowledge if you're still learning, but if you already have experience in IT Support, you'll have the opportunity to apply your skills straight away and build on them in a diverse and fast-paced environment.

Why join us?

You'll be part of a highly qualified and supportive team, learning from experienced colleagues while sharing your own knowledge.

You'll have the opportunity to strengthen both your technical and customer service skills, dealing with a wide variety of queries and systems.

You'll play a key role in helping us deliver a high-quality service to all of our customers at a time of exciting change and new technologies.

Our ideal candidate? We're looking for someone with a passion for great customer service, who is also keen to grow their technology career. You might already be working in IT support and looking for a new challenge, or you may be earlier in your journey with the enthusiasm and drive to learn quickly. Either way, you'll bring:

Evidence of working in a dedicated IT support or technical helpdesk role.

Proven experience diagnosing and resolving technical issues with laptops, telephony, and business applications / systems.

Direct experience using ticketing software to log, update, and manage tickets within agreed service levels.

Evidence of IT-specific customer care, detailing how they manage user expectations, handle difficult users, and maintain communication throughout the ticket lifecycle.

Please note, in order to be considered for this role we require a mandatory cover letter. This should include details around your experience specifically related to the customer journey, and should be no more than 500 words.

Who are we? We're one team working together for our tenants. We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Find out more about the role and who we're looking for by reviewing the Role Profile and the Midland Heart Mindset. To apply, simply register on our candidate portal and upload your CV along with a Cover Letter telling us:

Why you're interested in furthering your career in IT/Technology.

The customer service and technical skills you'd bring to the role.

Why you'd like to join Midland Heart.

We reserve the right to close this advert early depending on application numbers.

We're proud to be a Disability Confident Employer. Please let us know if you require any adjustments to help you succeed in the recruitment process.

Apply Now

Refine Your Search

user experience jobs in edgbaston, wmd

1st Line Service Desk Engineer

Service Desk Analyst

Referral and Outreach Officer

Kitchen - Grill Chef

Front End Designer

Director Volunteer Estate

Investigator

Head of Business Systems

Digital Designer / Graphic Designer / Creative Designer - Bromsgrove/Hybrid - 4 years experience

Content, Media & Communications Manager

Receptionist

Service Desk Engineer

Business Systems Advisor I NEC - Maternity Cover

Business Systems Advisor- NEC

Service Desk Analyst

Healthy Lifestyle Advisor

On-Site staffing Coordinator & WFP Analyst

Content & Digital Engagement Officer

Graduate Trainee Scheme

Freelance Face-to-Face Latvian Interpreters Required in Birmingham B42 and B3

I want to receive the latest job alerts for user experience in edgbaston, wmd

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