Customer service supervisor Work, Jobs in Edinburgh, Edh (with Salaries)

Front Office Supervisor
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Full-time
- Hotel
- Front desk
- Referral programme
Quick apply
Assistant Store Manager
Miniso —Edinburgh
- £30,000 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Store discount
- Employee discount
Quick apply
Front Office Night Supervisor
The Balmoral —Edinburgh
- £27,000 - £32,000 a year
- Weekend availability
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Full-Time Retail Sales Supervisor
SGD Management Limited —Edinburgh
- £14 - £15 an hour
- Weekend availability
- Supervising experience
- Organisational skills
- In-person
- Employee discount
- Referral programme
Quick apply
4d
Work Area Manager - Night Shift
Royal Mail Group —Edinburgh
- £36,353 - £39,353 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
Team Leader
Mountain Warehouse —Edinburgh
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Store Manager
Mountain Warehouse —Edinburgh
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Marks & Spencer Team Leader
WHSmith International —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Merchandising
- Supervising experience
- Recruiting
Quick apply
Marks & Spencer Team Leader
WH Smith PLC —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Merchandising
- Supervising experience
- Recruiting
Quick apply
Retail Assistant Manager
Farmfoods —Edinburgh
- £31,449.60 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Marks & Spencer Team Leader
WHSmith Group —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Merchandising
- Supervising experience
- Recruiting
Quick apply
Marks & Spencer Team Leader
WHSmith Travel —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Merchandising
- Supervising experience
- Recruiting
Quick apply
Team Leader
Swim Sports Company Ltd —Edinburgh
- £27,000 - £29,000 a year
- Weekend availability
- Customer service
- Supervising experience
- School
- Employee discount
Quick apply
Retail Supervisor - Full Time
Farmfoods —Edinburgh
- £13.61 an hour
- Overtime
- Customer service
- Team management
- Retail management
- Annual leave
- Employee discount
Quick apply
Retail Supervisor
Toolstation —Edinburgh
- £13.92 an hour
- Full-time
- Customer service
- Employee discount
3d
Team Leader
Card Factory —Loanhead
- £13 an hour
- Customer service
- Leadership
5d
Supervisor
Holland & Barrett —Edinburgh
- £14 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Store discount
- Employee assistance programme
9d
Assistant Store Manager
Bird & Blend Tea Co. —Edinburgh
- £29,000 - £30,250 a year
- Weekend availability
- Sales
- Customer service
- University
- Annual leave
- Employee assistance programme
Quick apply
5d
Assistant Store Manager - Edinburgh (MAT Cover)
The White Company —Edinburgh
- Customer service
- Training & development
- Retail management
- Employee discount
Supervisor
The White Company —Edinburgh
- Mentoring
- Training & development
- Leadership
- Employee discount

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Front Office Supervisor

YOTEL Edinburgh -
Edinburgh

Quick apply

Job details

Full-time
£14.26 an hour

Benefits

On-site gym
Referral programme

Qualifications

Front of house supervision
Guest relations
Shift management
Front desk
Night audit bookkeeping
Team motivation leadership
Hotel front office operations

Full job description

At YOTEL, we believe in challenging the status quo through smart design and seamless experiences. Located in the heart of Edinburgh’s vibrant city centre, our hotel blends tech savvy service with stylish and functional spaces to surprise and delight our guests. Reception is the hub of the guest experience at YOTEL – It’s our version of reception, concierge, and guest relations all rolled into one. As Reception Supervisor, you’ll lead the crew to deliver exceptional first impressions, problem solving on the fly, and ensuring every guest interaction reflects YOTEL’s unique personality and standards. You will also lead by example and be responsible for but not limited to ensure the greeting of all YOTEL guests, and that assistance is given with luggage as needed. You’ll supervise day-to-day operations, support training, and work closely with other departments to deliver a seamless and memorable guest journey.

All responsibilities shall be carried out in a timely, accurate, and professional manner, in accordance with YOTEL’s core values.

Key Roles and Responsibilities

Take ownership of the Reception operation during shifts, ensuring service standards, efficiency, and guest experience are consistently delivered
Lead by example in delivering exceptional guest service, ensuring all guests are welcomed and engaged in line with YOTEL standards
Execute guest room moves as needed and communicate such to Housekeeping Manager and/or Housekeeping Supervisors.
Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
Solicit and communicate guest feedback for continuous improvement.
Handle escalated guest concerns and make operational decisions to resolve issues effectively
Work closely with Housekeeping, Fix-It and F&B to ensure the guest journey is seamless from start to finish
Demonstrate self-confidence, energy and enthusiasm at all times.
Extend professionalism and courtesy to crew members and guests at all times.
Attend pre-shift meetings and be current on all in-house events and citywide attractions.
Attend Reception meetings and actively participate and lead.
Support the Reception manager in delivering operational objectives and ensuring team accountability across all shifts
Provide and assist guests with general services and information that enhances the YOTEL guest experience.
Maintain current listings of area attractions, activities and transportation timetables.
Maintain and ensure awareness of the hotel information including any outlet hours of operation and upcoming events.
Ensure thorough knowledge of safety and emergency procedures.
Maintain absolute cleanliness and ordinance of all areas and displays at Reception.
Lead and cover the shift in the absence of Reception Manager ensuring Reception Crew is performing as per YOTEL standards.
Lead the Reception Crew members by example and motivate them.
Alongside these key roles and responsibilities, the incumbent of the role will be required to demonstrate the fundamentals of the company’s values
Supervise, support and delegate tasks to Reception crew to ensure smooth shift operations
Monitor team performance during shifts and provide real-time coaching and feedback

What we offer

A supportive and inclusive working environment
Meals on Duty: Fuel your success with free meals on duty, ensuring your nourished and ready to conquer challenges during your work hours
Long service incentives: Dedication deserves celebration! Our long service incentives honor your commitment with special rewards and recognition for your loyalty over the years
Refer a Friend Scheme: Spread the word and reap the rewards
Complimentary use of our well-equipped on-site gym
Discounted room rates

And many more...

Does this sound like you want to take part? If so, we’d love to hear from you.

INDFOH

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customer service supervisor jobs in edinburgh, edh

Front Office Supervisor

Assistant Store Manager

Front Office Night Supervisor

Full-Time Retail Sales Supervisor

Work Area Manager - Night Shift

Team Leader

Assistant Store Manager

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Retail Assistant Manager

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Team Leader

Retail Supervisor - Full Time

Retail Supervisor

Team Leader

Supervisor

Assistant Store Manager

Assistant Store Manager - Edinburgh (MAT Cover)

Supervisor

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