Customer service team lead Work, Jobs in Edinburgh, Edh (with Salaries)

Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
7d
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
3d
Operations Team Leader
Wills Marquees Limited —Kinross
- £32,000 - £45,000 a year
- Full-time
- Hybrid work
- Driving
- Organisational skills
- In-person
- Free parking
- Relocation assistance
Quick apply
7h
Perth Clinic - Admin Team Lead
Spire Healthcare —Edinburgh
- Full-time
- Management
- Customer service
- IT
- Annual leave
Main - Team Leader (Marks & Spencer)
WHSmith Travel —Edinburgh
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
11d
EHS Team Lead
Veranova L P —Edinburgh
- Full-time
- Master's degree
- Bachelor's degree
- APIs
- Annual leave
- Life insurance
Quick apply
Team Leader
Card Factory —Dalkeith
- £13 an hour
- Leadership
Cloud Kitchen Team Leader
Pasta Evangelists —Edinburgh
- £14.50 - £15.50 an hour
- Full-time
- Bar
- Referral programme
ALANDAS SUMMER EVENTS TEAM - SUPERVISOR
Alanda's Scottish Seafood Grill —Edinburgh
- From £13.50 an hour
- Temporary
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
5d
Local Growth & Field Community Lead
Lightspeed Commerce, Inc. —Edinburgh
- Full-time
- Remote
- Hospitality
- Google Suite
- IT
Quick apply
Lead Product Designer
Sky —Livingston
- Full-time
- Hybrid work
Fleet Delivery Team Leader
Indie Campers —Broxburn
- £28,000 a year
- Seasonal
- Driving
- Leadership
Quick apply
21h
Lead Software Developer
Computershare —Edinburgh
- Full-time
- Hybrid work
- SQL
- Work from home
Front-End Technical Lead
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- Mentoring
- Employee discount
Project Engineering Lead
Leonardo UK Ltd —Edinburgh
- £53,500 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
- Referral programme

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customer service team lead jobs near edinburgh, edh

Customer Services Lead Agent (KLM/AF)

Swissport International AG -
Edinburgh

Apply Now

Job details

Full-time | Fixed term contract
7 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Overview:

Job Summary

Customer Services Lead Agent for AF/KLM.

Contract: Fixed term until 31/10/2026

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health & safety are maintained.

This role will be a secondment for internal applicants.

Responsibilities:

Job Responsibilities

Lead, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
Undertake additional duties assigned by the Duty Manager or Service Delivery Manager.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum 1 years' experience or equivalent in a Customer Service role
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Leadership and people management skills
A proven ability to problem solving and decision-making experiences.
Planning, organisational skills with effective communication skills both verbally and written
Commitment to continuous improvement and must have relevant work experience
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired
A good understanding of all regulatory and recommended procedures that relate to the airport environment

Apply Now

Refine Your Search

customer service team lead jobs in edinburgh, edh

Customer Services Lead Agent (KLM/AF)

Team Manager - Contact Centre

Operations Team Leader

Perth Clinic - Admin Team Lead

Main - Team Leader (Marks & Spencer)

EHS Team Lead

Team Leader

Cloud Kitchen Team Leader

ALANDAS SUMMER EVENTS TEAM - SUPERVISOR

Local Growth & Field Community Lead

Lead Product Designer

Fleet Delivery Team Leader

Lead Software Developer

Front-End Technical Lead

Project Engineering Lead

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