Customer support & client services managers Work, Jobs in Edinburgh, Edh (with Salaries)

Customer Care Supervisor
UPS —Edinburgh
2d
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
2d
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
6d
Senior Manager, Customer Success — Power & Tech
Wood Mackenzie Limited —Edinburgh
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply
Contact Centre Team Leader- Part Time (Including Weekends Overnight)
Vets Now —Dunfermline
- £20,677.28 a year
- Part-time
- Customer service
- Mentoring
- Leadership
- Annual leave
Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director
JPMorganChase —Edinburgh
- Full-time
- Bachelor's degree
- Machine learning
- AI

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Team Manager - Contact Centre
Aptia Group —Edinburgh
Lead, coach, and develop a team of contact centre agents, driving performance through regular 1:1s, feedback, and capability plans.
2d
Contact Centre Operations Manager
NFU Mutual —Glasgow
We’re modernising how our Direct customers buy and manage their Home, Motor, Equine and Commercial (micro and SME) insurance across multiple channels, all while…
Up to £75,000 a year
7d

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customer support & client services managers jobs near edinburgh, edh

Customer Care Supervisor

UPS -
Edinburgh

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Job details

2 days ago

Full job description

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.

Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

Fiche de poste :

The Customer Care Supervisor manages the daily order entry and customer service operations for UPS Supply Chain Solutions across multiple clients and sectors (healthcare, high-tech, retail). He/She serves as the primary liaison between clients, customers (i.e., clients’ customers), customer service staff, and internal functional groups. This position manages high volume and high touch customer contact through heavy phone interaction and regular face-to-face meetings (e.g., customer visits, quarterly business reviews, etc.). The Customer Care Supervisor keeps clients updated with service, product, customer, and system issues. He/She is responsible for participating in client solution development and ongoing maintenance of clients’ profits and losses. This position works with the Information Technology (IT) group to resolve system issues and service failures and to implement system enhancements. The Customer Care Supervisor ensures successful Electronic Data Interchange (EDI) implementation. He/She assists with functional administrative activities and reconciles Agency Reimbursement Amount (ARA) based account reviews. This position manages the customer service training program and ensures compliance (i.e., contractual, regulatory, and corporate). He/She leads the development and writing of standard operating procedures (SOPs), work instructions, processes, and SOWs. This position generates reports (e.g., performance, phone call statistics, profitability, service, etc.) and measures and analyzes performance results. The Customer Care Supervisor supervises others within the department.

Type de contrat:

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.

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customer support & client services managers jobs in edinburgh, edh

Customer Care Supervisor

Team Manager - Contact Centre

Customer Contracts Manager

Senior Manager, Customer Success — Power & Tech

Contact Centre Team Leader- Part Time (Including Weekends Overnight)

Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director

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