Go to market specialist Work, Jobs in Edinburgh, Edh (with Salaries)

Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
Sustainable Mobility Planners (Varying grades)
Pell Frischmann —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Leadership
Manager, Financial Due Diligence, M&A
Deloitte —Edinburgh
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
9d
Lead Specialist, Product Marketing - Oil & Gas (6 months FTC)
Wood Mackenzie Limited —Edinburgh
- Full-time
- Hybrid work
- Sales
- Communication skills
- Marketing
Quick apply
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Edinburgh
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
Quick apply
Health and Safety Advisor
Defence Equipment and Support —Dunfermline
- £36,000 a year
- Part-time
- Hybrid work
- Travel
- Annual leave
- Employee discount
13d
Sales - Sales Advisor - UK
New Look —Livingston
- Part-time
- Microsoft Word
Manager, Employment Taxes Pensions
Deloitte —Edinburgh
- Hybrid work
- English
- Tax experience
Project Manager
RSE —Dalgety Bay
- Engineering
- Project management
- No degree
- Employee discount
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Management
- Business development
- No degree
Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory
Deloitte —Edinburgh
- Hybrid work
- Business development
- Contracts
- Leadership
Business Development Manager - Juul Labs
Box Marketing —Edinburgh
- £30,000 - £40,000 a year
- Full-time
- Sales
- Communication skills
Quick apply
13d
Principal AI Security Specialist, UK&I
Zscaler —Edinburgh
- Hybrid work
- Master's degree
- APIs
- AI
Quick apply
Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Azure
- AWS
- Computer networking
Private Client Tax Advisory Manager/Senior Manager
AAB —Edinburgh
- Hybrid work
- Team management
- Tax experience
- Annual leave
- Employee assistance programme
7d
Construction Associate Solicitor (Energy Specialist)
Burges Salmon —Edinburgh
- Hybrid work
- Contracts
- Construction experience
Pre-Construction Director
Harmony Fire —Edinburgh
- Full-time
- No degree
- Leadership
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go to market specialist jobs near edinburgh, edh

Customer Support Exec. (B2B SaaS)

VoucherCart
Edinburgh

Quick apply

Job details

Full-time
£27,000 - £32,000 a year

Benefits

Company pension

Qualifications

Jira
Google Suite
Data structures
Magento
English
SQL
Confluence
JavaScript
APIs
IT
Business coaching
SaaS
Communication skills
Camtasia

Full job description

As a pioneering global technology firm and market leader in our field, VoucherCart is revolutionising the way Hotels, Restaurants, Spas, Leisure, and Retail businesses sell their products and services, driving revenue growth, new customer acquisition, and retention.

As a Customer Support Specialist, you love helping people and concern yourself with ensuring customer queries are promptly and efficiently addressed. Working with our clients and technology partners alike, you will provide, instant chat and telephone support as well as conduct screen-share calls where necessary so VoucherCart can understand, assist with, and resolve any specific issues/challenges.

You will carry out screen recordings and create documentation of key functions of the VoucherCart SaaS platform (explainers and guides) and work alongside marketing and video production to create and maintain a structured help forum and Academy suite of videos and help files.

You will have an analytical, problem-solving mindset, and work across the product and development team to specify new features and improve existing ones based on identified customer needs.

Responsibilities:

In general, a typical day involves:

Being an active member of a global team that provides support via live chat, tickets, and one-on-one screen share sessions.
Helping people use the VoucherCart platform
Troubleshooting, investigating, and creating detailed reports.
Building and extending help tutorials library providing support and guidance in platform usage for our customers around the world.
Working with API on 3rd Party System integrations.
Completion of testing and reporting on newly released features.

The role requires:

Excellent English writing and communication skills, with an aptitude for taking technical language and making it understandable.
A passion for solving problems and proposing elegant solutions.
Development of deep platform functional knowledge.
An ability to learn and adapt so that you can help teach others.
Patience, grace, and a sense of humour.
Representing the voice of the customer to provide input into every core product, marketing, and sales process.
Close collaboration with team members supporting renewals, upgrades, and up-sell opportunities.

You will work with and ideally have experience with some or all of the following technologies:

Intercom
Atlassian Jira
GSuite
Snagit or Camtasia
Zoom, Chime, Google Meet
Typeform

You will perform business functions as required from time to time, including, but not limited to:

Providing daily support to customers via online chat (Intercom)
Acting as the main point of contact between the company and a number of named enterprise accounts providing onboarding of new customers, the training of platform end users, as well as post-go-live support.
Understanding customer outcomes by communicating with customers, analyzing customer health metrics, performance, and gathering other feedback via Intercom and Typeform or Hotjar.
Creation of Tasks and Epics in Altassian Jira.
Collaborating with the engineering and development team to configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers.
Reporting on customer/platform engagement, and providing feedback to the other teams regarding product and service improvements.
Providing insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.

What makes you the right fit for this role:

Computer Science, Information Systems, IT-related qualification/background at Degree level or higher.
Self-motivated, proactive team player
Training and coaching ability. Helping educate our customers is the key to their and our success
Strong communication and interpersonal skills
Experience in professional services, or technical consulting roles. (SaaS experience preferred)
Familiarity with any CRM platforms & their data structure
Familiarity with Intercom, Slack and Atlassian Jira/Confluence

Priority will be given to applicants who have experience with and/or awareness of:

Direct experience in a support role handling, prioritising and escalating support tickets
Enterprise application development and/or API integrations
SQL
EPOS Systems, Payment Gateways, and e-commerce platforms (Shopify, Woocommerce, Magento etc)
Development and troubleshooting with JavaScript
Coding
API's and Webhooks

Remuneration:

Basic Salary: \u00a325-30K /Yr (Depending on experience)

Workplace Pension Scheme

Working Hours

Mon-Fri (Full-Time) 09.30 - 17.30.

Location

VoucherCart Ltd, Edinburgh Futures Institute, Lauriston Place, Edinburgh, UK

How to Apply

Please send all applications with your CV, and if you can - a short Video CV telling us about you and your suitability for the role (Approx. 90-120 seconds) to [email protected].

Quick apply

Refine Your Search

go to market specialist jobs in edinburgh, edh

Customer Support Exec. (B2B SaaS)

Sustainable Mobility Planners (Varying grades)

Manager, Financial Due Diligence, M&A

Lead Specialist, Product Marketing - Oil & Gas (6 months FTC)

Senior Account Executive - AI Software Sales & professional services

Health and Safety Advisor

Sales - Sales Advisor - UK

Manager, Employment Taxes Pensions

Project Manager

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience

Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory

Business Development Manager - Juul Labs

Principal AI Security Specialist, UK&I

Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation

Private Client Tax Advisory Manager/Senior Manager

Construction Associate Solicitor (Energy Specialist)

Pre-Construction Director

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