Helpdesk support Work, Jobs in Edinburgh, Edh (with Salaries)

Graduate Technical Support Analyst
Lugo —Edinburgh
- From £26,200 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
- Bereavement leave
- Sick pay
Quick apply
3d
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
3d
Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
1d
Network Team Ambassador - Edinburgh and Newcastle
Rapport —Edinburgh
- £30,712 a year
- Overtime
- Travel
- Employee assistance programme
Client Services Analyst, Edinburgh
Hampden Bank —Edinburgh
- Computer literacy
- Organisational skills
- Banking
- Annual leave
- Employee assistance programme
IT Support Technician (1st & 2nd Line)
BHC —Clydesdale West
- Full-time
- Microsoft Outlook
- Customer service
- Maintenance
Building Maintenance Helpdesk Co-ordinator
Mitie —Edinburgh
- £16,771.86 a year
- Part-time
- Maintenance
- IT
- In-person
Office Coordinator (Part Time)
Lane Clark & Peacock —Edinburgh
- Part-time
- Microsoft Excel
- Administrative experience
- IT
- Annual leave
- Employee discount
Telephone Helpdesk Assistant
Your Conveyancer Limited —Dunfermline
- From £25,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Store discount
- Health & wellbeing programme
Quick apply
2d
Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
HR Services Administrator
Stantec —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
1d
Estates Assistant
Cushman & Wakefield —Edinburgh
- Microsoft Outlook
- Customer service
- English
Quick apply
School Caretaker
Mitie —Edinburgh
- £14.70 an hour
- Full-time
- School
- Employee discount
Senior Facilities Manager
National Westminster Bank PLC —Edinburgh
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Hotel
- Computer networking
- School
- Annual leave
3d
Sales & Operations Administrator
Blue Canyon Ltd —Newbridge
- From £13.50 an hour
- Full-time
- Microsoft Excel
- Hotel
- Administrative experience
- Free parking
- Annual leave
Quick apply
5d
Account Manager - Multilingual
HSBC Global Services Limited —Edinburgh
- Full-time
- Spanish
- English
- Communication skills
14d
Mobile Cleaning Supervisor
Mitie —Edinburgh
- Full-time
- Customer service
- Driving
- Travel
14d
Plumber
H&J Martin —Livingston
- £19 an hour
- Full-time
- Computer literacy
- Microsoft Office
- Plumbing
- Free parking
- Health & wellbeing programme
Quick apply
6h

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helpdesk support jobs near edinburgh, edh

Graduate Technical Support Analyst

Lugo -
Edinburgh

Quick apply

Job details

Permanent | Graduate | Full-time
From £26,200 a year
3 days ago

Benefits

Employee mentoring programme
Company pension
Company events
Private medical insurance
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Sick pay

Qualifications

Driving Licence
Azure
Computer Science
Windows
Technical support
Network infrastructure
IT
Account management
Communication skills
Help desk
Information Technology

Full job description

Graduate Technical Support Analyst

Lugo is a fast-growing Managed Service Provider committed to delivering exceptional IT support and solutions to a diverse client base. At Lugo, we believe technology should be a bridge – not a barrier. For more than two decades, we’ve helped organisations across Scotland deliver their long-term IT strategies with confidence – securely, efficiently and simply.  

Our values – Leading, Uniting, Growing, Outstanding – shape everything we do:  

Leading with pioneering secure IT strategies tailored to regulated industries  
Uniting people and technology through meaningful, human-centred connections  
Growing  by supporting dynamic change and organisational development  
Outstanding service delivered with integrity, transparency and LugoLove

Role Overview:

This is an exciting opportunity for a recent graduate to begin building a long-term career in IT. As a 1st Line Technical Support Analyst in our Client Experience Team, you will join the front line of our service delivery, supporting clients with real technical challenges while learning how great IT support really works. You will gain hands-on experience across a wide range of technologies, build confidence in troubleshooting and communication, and develop the practical foundations needed to progress into a specialist or senior role over time.

Career Progression:

This role offers a clear starting point for a long-term IT career, with structured mentoring, coaching and learning pathways to help you grow.

Progress into Technical Services and, over time, a Senior Analyst role.
Build a pathway into Professional Services, developing the skills to design and implement network infrastructure and Azure environments.
Develop into Account Management if you enjoy working closely with clients.
Follow a cyber security pathway, including Cyber Essentials and IASME Cyber Advisor.

We will support your development with training, mentoring and opportunities to build your career at Lugo.

Key Responsibilities:

Act as a first point of contact for client support queries, delivering a friendly, professional and reassuring service by phone, email and remote support tools
Diagnose and resolve a broad range of first-line hardware, software, Microsoft 365 and connectivity issues, using a methodical approach to troubleshooting
Escalate more complex issues to Technical Services with clear notes, accurate triage and enough detail to support efficient investigation and resolution
Deliver clear, empathetic communication that helps clients feel heard, informed and supported, including when explaining technical issues to non-technical users
Support the delivery of excellent service by working to agreed SLAs, response targets and ticket handling standards
Contribute to internal documentation, knowledge articles and standard ways of working to improve team learning and service consistency
Attend client sites when required and support project work with guidance from experienced team members, building confidence through hands-on experience
Work collaboratively with colleagues across Client Experience and Technical Services to share knowledge, balance workload and deliver the best outcome for clients
Contribute ideas for improving the helpdesk experience, ticket handling processes and overall service delivery
Take an active role in your learning path, including technical training, service development and relevant certifications
Show a genuine commitment to continuous improvement, professional development and building a successful career in IT

What We're Looking For:

A recent graduate in IT, Computer Science, Cyber Security or a related field  (2:2 or higher)
Passion for technology and helping people solve problems
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to learn and adapt in a fast-paced environment
Basic understanding of Windows OS, Microsoft 365, and networking fundamentals is a plus

What We Offer:

A genuine career starting point, with structured training, mentoring and coaching from experienced IT professionals
Clear progression pathways into Technical Services, Professional Services, Account Management or Cyber Security
Hands-on experience across a wide range of technologies, client environments and real-world IT challenges
A supportive, people-focused team culture where questions are encouraged and learning is part of everyday work
A competitive starting salary with clear progression as your skills, experience and responsibilities grow

Job Types: Full-time, Permanent

Benefits:

£26,200 starting salary  
Personal development meetings every quarter 
Quarterly Team Catch Ups 
Private Medical Insurance - Bupa 
Salary Sacrifice Pension 
Corporate away weekend 
Enhanced Paternity Pay 
Enhanced Maternity Pay 
Paid Dependants Leave

Licence/Certification:

Driving Licence (required)

Schedule: Monday to Friday, 37.5 hour working week. Variable shifts to cover helpdesk hours, 8am-4pm, 9am-5pm and 10am-6pm

Location: Based at our central Edinburgh office, hybrid working considered after initial training period

Pay: From £26,200.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in edinburgh, edh

Graduate Technical Support Analyst

Deskside Support Engineer (Edinburgh)

Senior Technical Support Analyst

Customer Service Support Agent

Network Team Ambassador - Edinburgh and Newcastle

Client Services Analyst, Edinburgh

IT Support Technician (1st & 2nd Line)

Building Maintenance Helpdesk Co-ordinator

Office Coordinator (Part Time)

Telephone Helpdesk Assistant

Product Support Specialist - Institutions

HR Services Administrator

Estates Assistant

School Caretaker

Senior Facilities Manager

Sales & Operations Administrator

Account Manager - Multilingual

Mobile Cleaning Supervisor

Plumber

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