Mobility specialist Work, Jobs in Edinburgh, Edh (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Sustainable Mobility Planners (Varying grades)
Pell Frischmann —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Leadership
Security & Services Assistant
Wilson James —Edinburgh
- £15.50 an hour
- Full-time
- First Aid Certification
- Front desk
- Communication skills
- Annual leave
- Employee discount
3d
Fitness & Wellness Instructors – Freelance Opportunities
The Edinburgh Grand, a Luxury Collection Hotel —Edinburgh
- Part-time
- Hotel
- Communication skills
- Health & wellbeing programme
Quick apply
8d
Relief Security Officer
Wilson James —Edinburgh
- £15.50 an hour
- Customer service
- Computer skills
- Annual leave
- Employee discount
Pupil Support Assistant Level 2
Fife Council —Fife
- £26,786.83 - £29,170.80 a year
- Full-time
- Medication administration
- Computer literacy
- Experience working with children
- Employee discount
8d
Pupil Support Assistant Level 3
Fife Council —Glenrothes
- £31,761.26 - £34,914.86 a year
- Full-time
- Computer literacy
- Experience working with children
- Computer skills
- Employee discount
12d
Senior Co-ordinator
Mears Group —Livingston
- Up to £35,000 a year
- Microsoft Word
- Computer literacy
- Leadership
- Employee discount
- Referral programme
Lead Quality Advisor
Scottish Power —Edinburgh
- £55,200 - £69,000 a year
- No degree
- Quality control
- Training & development
- Annual leave
- Employee discount
8d
Graduate Specialist Program – Supply Chain
Rexroth —Glenrothes
- Full-time
- Computer literacy
- Master's degree
- Analysis skills
- Employee discount
Quick apply
Account Director
Equans —Midlothian
- Full-time
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
Health and Safety Specialist
EDF Energy —Edinburgh
2d
Senior Health + Safety Advisor
Scottish Power —Edinburgh
- From £55,000 a year
- Annual leave
- Employee discount
1d
Multi-Trade Bathroom Installer (Joiner)
Bathing Mobility Advisory Service Limited —Edinburgh
- Up to £250 a day
- Carpentry
- Customer service
- Plumbing
Quick apply
Senior Technology Services Consultant - Transportation
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
Graduate Specialist Program - Manufacturing Engineering
Rexroth —Glenrothes
- Full-time
- Engineering
- Master's degree
- Continuous improvement
- Employee discount
Quick apply
Care Assistant
HC-One - Barleystone —Falkirk
- £13.50 - £14.00 an hour
- Annual leave
- Employee assistance programme
Quick apply
3d
Lead Engineer - Civils
Scottish Power —Edinburgh
- £60,800 - £76,000 a year
- Hybrid work
- Civil engineering
- Engineering
- Mentoring
- Annual leave
- Employee discount
Care Assistant- Bank/casual
Avondale Care (Scotland) Ltd —Lochgelly
- £13.45 an hour
- Part-time
- Cleaning
- Free parking
- Annual leave
Quick apply
Care Assistant
HC-One - Kinnaird Manor —Falkirk
- £13.50 - £14.00 an hour
- Annual leave
- Employee assistance programme
Quick apply

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Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

mobility specialist jobs in edinburgh, edh

Mobility Support Specialist

Sustainable Mobility Planners (Varying grades)

Security & Services Assistant

Fitness & Wellness Instructors – Freelance Opportunities

Relief Security Officer

Pupil Support Assistant Level 2

Pupil Support Assistant Level 3

Senior Co-ordinator

Lead Quality Advisor

Graduate Specialist Program – Supply Chain

Account Director

Health and Safety Specialist

Senior Health + Safety Advisor

Multi-Trade Bathroom Installer (Joiner)

Senior Technology Services Consultant - Transportation

Graduate Specialist Program - Manufacturing Engineering

Care Assistant

Lead Engineer - Civils

Care Assistant- Bank/casual

Care Assistant

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