Policy advisor Work, Jobs in Edinburgh, Edh (with Salaries)

VodafoneThree - Onsite Advisor - Central Birmingham
Vodafone —Edinburgh
- £30,384 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Employee discount
6d
Welfare Rights Advisor
Change Mental Health —Edinburgh
- £30,768.10 a year
- Full-time
- Mentoring
- IT
- In-person
- Employee discount
Quick apply
12d
Retail Sales Advisor
Nisbets —Edinburgh
- £12.85 - £13,368.00 a year
- Part-time
- Microsoft Outlook
- IT
- Restaurant
- Annual leave
- Employee discount
Senior Business Travel Consultant - Spanish speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Spanish
- Customer service
- Relocation assistance
- Life insurance
Sales Advisor
Currency Exchange Corporation Ltd —Edinburgh
- £13 an hour
- Overtime
- Customer service
- In-person
- Cash handling
Quick apply
12d
Audit Advisor
AAB —Edinburgh
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
249741 (LI) Advanced Nurse Practitioner trainee ANP
NHS Scotland —Edinburgh
- £52,845 - £61,466 a year
- Nursing
12d
Senior Business Travel Consultant - French Speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Customer service
- English
- Relocation assistance
- Life insurance
People Business Partner - Hybrid
Had-Fab —Tranent
- £45,000 a year
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Project management
- Employee assistance programme
6d
CFO Advisor
AAB —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
4d
Turkish Speaking Customer Service Advisor
Trip.com Group —Edinburgh
- Full-time
- Hybrid work
- Customer service
- English
- Hotel
- Annual leave
- Employee assistance programme
Senior Governance Manager
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Hotel
- Organisational skills
- Communication skills
- Annual leave
5d
HR Advisor FTC
Edinburgh, Midlothian & Lothian —Lothian
- £40,000 a year
- Full-time
- Remote
- Travel
- Human resources
Quick apply
10d
VodafoneThree - Senior Onsite Advisor
Vodafone —Edinburgh
- Full-time
- Customer service
- Computer networking
- In-person
- Employee discount
5d
Company Secretary & Governance Manager
Patria Investments —Edinburgh
- Hybrid work
- Presentation skills
- Leadership
- Work from home
Customer Service Advisor (Dutch Speaking)
Trip.com Group —Edinburgh
- Full-time
- Hybrid work
- Customer service
- English
- Hotel
- Annual leave
- Employee assistance programme
HR Partner
Lenovo —Edinburgh
- Full-time
- Hybrid work
- Human resources
- AI
- Employee discount
- Life insurance
Strategic HR Business Partner
Wood Mackenzie Limited —Edinburgh
- Case management
- Human resources
- IT
Quick apply
Cash Manager - St James, Edinburgh
Sephora —Edinburgh
- Weekend availability
- Customer service
- Analysis skills
- Cash handling
- Employee discount
Corporate Travel Customer Advisor - German Speaking
Trip.com Group —Edinburgh
- Hybrid work
- Customer service
- English
- Hotel
- Annual leave
- Employee assistance programme

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VodafoneThree - Onsite Advisor - Central Birmingham

Vodafone -
Edinburgh

Apply Now

Job details

Full-time
£30,384 a year
6 days ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Customer service
Administrative experience
Relationship management
Mobile marketing

Full job description

Location: Central Birmingham - On Customer Site
Salary: £30,384 + 5% annual bonus
Working hours: Full time 37.5 hours per week – Monday to Friday
Duration: Permanent

NPPV Level 3 Security Clearance

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

You’ll be at the heart of one of our most valued corporate customer relationships, working directly on-site to keep their mobile strategy running seamlessly. As a trusted adviser, you’ll combine hands-on support, technical knowledge, and strong relationship management to deliver a high-quality, responsive, and innovative service every day.

In this role, you will:

Be the go-to expert for all day-to-day account activities, from processing orders to handling calls, emails, and queries with speed and accuracy
Provide expert advice on technical, network, and billing queries, resolving issues efficiently and confidently
Build strong, trusted relationships with customers, end users, and internal teams as their first point of contact
Partner with Credit Control to help resolve billing concerns like outstanding debt and late payments
Create and quality-check management information (MI) and billing reports, delivering insightful analysis and regular reporting packs
Attend and contribute to customer meetings, identifying opportunities for improvement and cost savings
Support end users with device and tariff advice, helping them choose the right products and services
Manage device inventory, ensuring accurate tracking, storage, and distribution through audit logs
Guide users through porting and migration to the Vodafone network, ensuring a smooth transition
Deliver tailored, high-touch support for VIP users to ensure an exceptional experience
Share your knowledge by supporting and training cover advisors to maintain consistent service standards
Collaborate with Vodafone teams to resolve queries and continuously improve on-site efficiency

Who you are

A strong relationship builder who can engage confidently with both internal and external stakeholders
Someone with proven customer service experience and a passion for delivering outstanding support
A self-motivated individual who can manage their time effectively and consistently deliver high-quality service
Confident using systems and tools, with excellent keyboard and administrative skills
An interest in mobile technology, devices, and tariffs, with a willingness to stay informed and share knowledge
A proactive problem solver who enjoys taking ownership and driving issues through to resolution
A team player who is collaborative, supportive, and eager to contribute to a positive, customer-focused environment
Someone who thrives in a fast-paced, on-site role and enjoys being at the centre of the customer experience

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree

Apply Now

Refine Your Search

policy advisor jobs in edinburgh, edh

VodafoneThree - Onsite Advisor - Central Birmingham

Welfare Rights Advisor

Retail Sales Advisor

Senior Business Travel Consultant - Spanish speaking

Sales Advisor

Audit Advisor

249741 (LI) Advanced Nurse Practitioner trainee ANP

Senior Business Travel Consultant - French Speaking

People Business Partner - Hybrid

CFO Advisor

Turkish Speaking Customer Service Advisor

Senior Governance Manager

HR Advisor FTC

VodafoneThree - Senior Onsite Advisor

Company Secretary & Governance Manager

Customer Service Advisor (Dutch Speaking)

HR Partner

Strategic HR Business Partner

Cash Manager - St James, Edinburgh

Corporate Travel Customer Advisor - German Speaking

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