Policy advisor Work, Jobs in Edinburgh, Edh (with Salaries)

Customer Service Advisor
Midlothian Council —Dalkeith
- £30,619 - £31,783 a year
- Call to connect
- Communication skills
9d
Engagement Consultant (Scotland)
WSP —Edinburgh
- Part-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
- Flexitime
- Work from home
10d
People Advisor
Apex Hotels Ltd —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
12d
Fraud Advisor
JPMorganChase —Edinburgh
- Full-time
- Analysis skills
- Communication skills
- Banking
- Flexible schedule
Protecting Children Policy and Practice Advisor
Social Work Scotland —Edinburgh
- £55,000 - £62,000 a year
- Temporary
Senior Policy Advisor: Local Growth and Place Division
Ministry of Justice —Edinburgh
- £49,325 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d
PLOS Medicine Associate Editor- 12 Month FTC
Public Library of Science —Edinburgh
- £35,000 - £47,000 a year
- Remote
- Doctoral degree
- Communication skills
Climate Change Advisor (FLS)
Forestry and Land Scotland —Edinburgh
- £45,711 - £49,229 a year
- Temporary
3d
Health Advisor
Bupa —Edinburgh
- £30,200 a year
- Full-time
- Customer service
- Gym membership
- Life insurance
Quick apply
3d
Customer Service Advisor
Parsley Box —Edinburgh
- £26,200 a year
- Part-time
- Hybrid work
- CRM software
- School
- Time management
- Annual leave
- Employee discount
Quick apply
Information Management Advisor (Contractor)
Red Rock Renewables —Edinburgh
- Hybrid work
- Bachelor's degree
- SharePoint
- Communication skills
Sales Advisor - Edinburgh
Whittard of Chelsea —Edinburgh
- £11.78 - £12.71 an hour
- Weekend availability
- Customer service
- Communication skills
- Store discount
- Employee discount
Customer Service Brokerage Support
JPMorganChase —Edinburgh
- Full-time
- CRM software
- Analysis skills
- Financial services
Lindt Chocolate Advisor
Lindt & Sprungli (U.K.) Limited —Livingston
- Bar
- Customer service
- Analysis skills
Quick apply
11d
Client Care Advisor (Saturdays)
IVC —Dunfermline
- Up to £6,630 a year
- Part-time
- Front desk
- Communication skills
- Annual leave
Regional EHS Advisor - Scotland and Northern Ireland
VetPartners Limited —Edinburgh
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
12d
Lead Quality Advisor
Scottish Power —Edinburgh
- £55,200 - £69,000 a year
- No degree
- Quality control
- Training & development
- Annual leave
- Employee discount
2d
Occupational Health Advisor
OH3 Ltd —Edinburgh
- Part-time
- Case management
- Travel
- Mentoring
- Paid training
- Health & wellbeing programme
Quick apply
13d
Customer Services Advisor
Halfords —Edinburgh
- £11.48 - £13.34 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
10d
Seasonal Sales Advisor
The White Company —Edinburgh
- Seasonal
3d

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policy advisor jobs near edinburgh, edh

Customer Service Advisor

Midlothian Council -
Dalkeith

Apply Now

Job details

Permanent
£30,619 - £31,783 a year
9 days ago

Qualifications

Customer support
Customer interaction
Communication skills

Full job description

Job Vacancy

Midlothian Council Contact Centre provides front line customer services across a wide range of council functions, including (but not limited to) Children & Families, Health & Social Care, Housing Repairs, Waste Services, and Revenues & Benefits. While our Customer Service Advisors are skilled on multiple service areas this vacancy would include you taking the front-end contact for our Children and Families and Adult Community Care Social Work Service.

We are seeking a Customer Service Advisor who can deliver high quality support in a fast paced, multi service environment. As the first point of contact for many residents, you will be expected to manage a diverse range of enquiries and demonstrate empathy, accuracy, and professionalism at all times.

Given the breadth of our service areas, it is essential that applicants have substantial experience delivering customer service across multiple communication channels, including telephone, email, social media, and face to face interactions.

In the Additional Information section of the application please demonstrate and expand on your experience in multi-channel customer service, outlining how your skills and background prepare you to manage complex enquiries and support a wide range of customer needs.

KNOWLEDGE

The jobholder must have a minimum of 3 standard grade passes, including English and Mathematics and a vocational qualification SVQ, or relevant experience in a customer service role demonstrating a high standard of accuracy and communication skills.

A relevant customer service qualification e.g. CCA Certificate or Diploma or CSP Award level, or a Registrar General’s Certificate of Proficiency in the Law and Practice of Registration in Scotland is desirable; however the Council will invest and support the jobholder in gaining a qualification.

The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian’s competencies in order to carry out the role.

CLOSING DATE - Wednesday 2nd September 2026

INTERVIEW DATE - TBC

Job Advert

Position Title: Customer Service Advisor

Position Number: RBD0015

Directorate: Place

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36 hours per week

Working Pattern: Monday to Thursday 8:00 to 17:00 Friday 08:00 – 16:00

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £30,619.22 per annum.

Responsibilities

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this Disclosure check will be met by you.

Please note that Disclosure Scotland has changed the way disclosure certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

PLEASE NOTE:

If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email [email protected] to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.

Apply Now

Refine Your Search

policy advisor jobs in edinburgh, edh

Customer Service Advisor

Engagement Consultant (Scotland)

People Advisor

Fraud Advisor

Protecting Children Policy and Practice Advisor

Senior Policy Advisor: Local Growth and Place Division

PLOS Medicine Associate Editor- 12 Month FTC

Climate Change Advisor (FLS)

Health Advisor

Customer Service Advisor

Information Management Advisor (Contractor)

Sales Advisor - Edinburgh

Customer Service Brokerage Support

Lindt Chocolate Advisor

Client Care Advisor (Saturdays)

Regional EHS Advisor - Scotland and Northern Ireland

Lead Quality Advisor

Occupational Health Advisor

Customer Services Advisor

Seasonal Sales Advisor

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