Product specialist Work, Jobs in Edinburgh, Edh (with Salaries)

Client Service Product Support Specialist - PMS
Clearwater Analytics, Ltd. —Edinburgh
- Bachelor's degree
- Front desk
- Accounting
Quick apply
11d
Product Specialist - OMODA|JAECOO
Peoples Ford —Edinburgh
- Customer service
- IT
- Annual leave
- Employee assistance programme
3d
Risk Analyst
Aegon —Edinburgh
- £33,520 - £50,280 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Negotiation
3d
CDD Product Performance Lead
National Westminster Bank PLC —Edinburgh
- £80,600 - £120,900 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Hotel
- SQL
- Annual leave
3d
Travel Consultant
Trailfinders —Edinburgh
- £44,000 - £49,000 a year
- Sales
Temporary Sales Assistant - UNIQLO Princes Street
UNIQLO —Edinburgh
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
14d
Implementation Specialist
BlackRock Investments —Edinburgh
- Full-time
- Hybrid work
- Financial services
- In-person
- Internship
- Work from home
Customs & Compliance Specialist
Exolum —Grangemouth
- £40,000 - £50,000 a year
- Microsoft Office
- Maths
- Accounting
10h
Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Presentation skills
Audit Manager
BDO —Edinburgh
- Full-time
- Project management
Risk Analyst
Aegon UK —Edinburgh
- £33,520 - £50,280 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Negotiation
3d
Customer Priority Specialist
Sky —Livingston
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee discount
4d
Portfolio Analyst, GPMS
Patria Investments —Edinburgh
- Microsoft Powerpoint
- Microsoft Excel
10h
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Edinburgh
- Temporary
- Customer service
Laboratory Technician
Cambrex —Edinburgh
- Full-time
- Laboratory experience
- Communication skills
2d
Senior Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Social media management
Workforce Planning Analyst - Real Time, Scheduling, Workflow
JPMorganChase —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Trainee Sales Associate (Investment 20/20)
Aegon Asset Management —Edinburgh
- Up to £35,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- Communication skills
8d
Senior Infrastructure Specialist zMQ
Lloyds Banking Group —Edinburgh
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- IT
11d
Global Logistics Specialist
Invinity Energy Systems —Bathgate
- Full-time
- Hybrid work
- Annual leave
Quick apply

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Client Service Product Support Specialist - PMS

Clearwater Analytics, Ltd. -
Edinburgh

Quick apply

Job details

11 days ago

Qualifications

Economics
Bachelor's degree
Front desk
Root cause analysis
Accounting
Communication skills
Office experience

Full job description

Job Summary:

The CS PMS Specialist provides expert support for Portfolio Management Systems (PMS). This role involves addressing complex client inquiries in EMEA timezone, collaborating with internal teams, and enhancing service delivery to ensure optimal solutions for clients and efficient workflow processes. This role sits as a specialist layer within the CWAN Client Service support structure, complementing the deep technical expertise of our sophisticated client base.

Responsibilities:

Serve as a technical escalation from CSR inquiries across multiple asset classes and system functionality in the legacy Enfusion architecture, providing in-depth analysis and solutions to complex trading-related issues.
Collaborate with Level 1 personnel in the EMEA Asset Manager pod to identify and resolve discrepancies in trading data, P&L reports, and positions by performing advanced reconciliations and validations
Investigate recurring issues to identify root causes, documenting findings and collaborating with SME teams to implement long-term fixes and process improvements.
Deliver training programs for Level 1 support staff, Account Managers and SDMs focusing on advanced troubleshooting techniques and escalation procedures to enhance overall team performance.
Facilitate communication between the SME’s, trading, operations, product management, and engineering teams to ensure cohesive resolution of escalated issues and accurate implementation of new feature
Collaborate with appropriate SME & BA teams across the OMS/PMS test system enhancements, ensuring new features meet user needs and facilitate a smoother user experience for both clients and internal users.
Client aligned in pod structure to be focussed on delivering the best client outcome to improve NPS/CSAT and client delight amongst within their designated pod.
The specialist will have specific Mean Time to Acknowledge (MTTA) and Mean Time to Recover/Resolve (MTTR) productivity metrics to hit daily, understanding the complexities of specialist level queries resolutions times can vary.

Required Skills:

3-5+ years of experience in client support for Order Execution Management Systems or Portfolio Management Systems.
Strong and deep understanding of financial instruments, Listed and Complex Swaps/Derivatives.
Outstanding analytical and problem-solving skills.
Outstanding communication and interpersonal skills, particularly in client-facing situations where clarity is key.
Prioritisation management in identifying ticket urgency.
Strong Intellectual curiosity for root cause analysis of problems and remedying these with optimal system solutions.
Demonstrates strong cross functional collaboration skills and works effectively with diverse teams to deliver the best client outcome. functional collaboration skills and works effectively with diverse teams‑functional collaboration skills and works effectively with diverse teams
Strong sense of technical ownership to see issues through to completion

Education & Experience:

Bachelor’s degree in Finance, Accounting, Economics, Computer Science or a related field.
Prior Experience at an OMS/PMS in a similar role is desirable.
Buy side operational and front office experience desirable.
Experience in a client-facing technical role is essential.

Quick apply

Refine Your Search

product specialist jobs in edinburgh, edh

Client Service Product Support Specialist - PMS

Product Specialist - OMODA|JAECOO

Risk Analyst

CDD Product Performance Lead

Travel Consultant

Temporary Sales Assistant - UNIQLO Princes Street

Implementation Specialist

Customs & Compliance Specialist

Marketing Specialist

Audit Manager

Risk Analyst

Customer Priority Specialist

Portfolio Analyst, GPMS

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Laboratory Technician

Senior Marketing Specialist

Workforce Planning Analyst - Real Time, Scheduling, Workflow

Trainee Sales Associate (Investment 20/20)

Senior Infrastructure Specialist zMQ

Global Logistics Specialist

I want to receive the latest job alerts for product specialist in edinburgh, edh

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