product support Work, Jobs in edinburgh, edh (with Salaries)

Product Support Specialist
Appointedd —Edinburgh
- £24,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Postperson with Driving
Royal Mail Group —Edinburgh
- Part-time
- Employee discount
Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
Client Service Product Support Specialist - PMS
Clearwater Analytics, Ltd. —Edinburgh
- Bachelor's degree
- Front desk
- Accounting
Quick apply
7d
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
2d
Lab Product Owner - Lloyds Wealth
Lloyds Banking Group —Edinburgh
- £106,560 - £125,370 a year
- Full-time
- Hybrid work
- Supervising experience
14h
Product Analyst (Digital Products), Edinburgh
Hampden Bank —Edinburgh
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Stock Assistant
Aldi —Edinburgh
- £13.12 an hour
- Customer service
- Annual leave
- Employee assistance programme
Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Assembler
Honeywell Aerospace —Edinburgh
- Full-time
- English
- Assembly
- Communication skills
14d
VodafoneThree - Onsite Advisor - Central Birmingham
Vodafone —Edinburgh
- £30,384 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Employee discount
1d
Training Support Administrator
Oceaneering —Rosyth
- Full-time
- Maintenance
- Microsoft Office
- Computer skills
Cyber Threat Intelligence (CTI) Analyst
Computershare —Edinburgh
- Full-time
- Communication skills
- Work from home
Product Operations Analyst
Moody's —Edinburgh
- Sales
- Analysis skills
- Continuous improvement
7d
VacancyTitle: Customer Relationship Management Product Manager
National Library of Scotland —Edinburgh
- £48,643 a year
- Full-time
- IT
- Annual leave
14d
Store Assistant
Aldi —Edinburgh
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Analyst, Enterprise Service Desk
ABACUS —Edinburgh
- Azure
- Customer service
- Windows
- Employee discount
- Life insurance
Quick apply
Product Owner
System C —Edinburgh
- Full-time
Product Manager
BlackRock Investments —Edinburgh
- Full-time
- Hybrid work
- Management
- Computer Science
- DevOps
- Work from home
6d
Trainee Assembler
Honeywell Aerospace —Edinburgh
- Full-time
- No experience needed
- English
- Assembly
14d

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Product Support Specialist

Appointedd
Edinburgh

Quick apply

Job details

Full-time
£24,000 - £30,000 a year

Qualifications

Communication skills

Full job description

Job title

Product Support Specialist

Location

Remote

Department

Customer Operations

Reports to

Head of Commercial Operations

Job description

A Product Support Specialist is someone who is passionate about delivering outstanding day-to-day product support to our clients. Working closely with our Client Success Managers, you will be a key resource in helping clients get the most out of our platform, resolving issues quickly and efficiently, and ensuring a consistently excellent experience.

Responsibilities

Handling Client Support Queries

Serving as a primary point of contact for day-to-day product support queries from clients
Triaging and resolving incoming support tickets promptly, maintaining exceptional customer service standards
Coordinating with our 24/7 offshore Support Team to ensure queries are handled efficiently and consistently
Escalating complex technical issues to the engineering team where necessary, providing clear context and documentation

Supporting Client Success Managers

Working closely with CSMs to ensure clients receive a seamless and high-quality experience
Assisting CSMs with account setup testing and configuration, liaising with the offshore Support Team as needed
Supporting the delivery of client training and UAT to ensure accounts are set up exactly as clients expect
Providing CSMs with timely updates on open support issues and flagging any patterns or recurring problems

Developing Outstanding Product Expertise

Developing thorough and in-depth knowledge of the Appointedd platform, including configuration, features, and common client use cases
Staying up to date with product changes and updates to ensure accurate and informed support
Liaising with the internal product team on technical fixes and maintaining a well-managed feedback loop from clients

Continuous Improvement

Identifying recurring issues or gaps in product knowledge and flagging these for internal review
Collaborating with all business teams to ensure a consistently high level of service is maintained
Contributing to the improvement of support processes, documentation, and internal knowledge bases

Requirements

You care deeply about our clients and get a buzz from solving their problems and making them happy
You love working with people and thrive in a collaborative team environment
You are motivated by getting things right first time because you know how much this matters to our clients
You are passionate about excellent delivery, ticking jobs off your list, and getting stuff done
You have strong communication skills and a clear, professional manner when dealing with clients

Quick apply

Refine Your Search

product support jobs in edinburgh, edh

Product Support Specialist

Postperson with Driving

Product Support Specialist - Institutions

Client Service Product Support Specialist - PMS

Senior Technical Support Analyst

Lab Product Owner - Lloyds Wealth

Product Analyst (Digital Products), Edinburgh

Stock Assistant

Support Engineer

Assembler

VodafoneThree - Onsite Advisor - Central Birmingham

Training Support Administrator

Cyber Threat Intelligence (CTI) Analyst

Product Operations Analyst

VacancyTitle: Customer Relationship Management Product Manager

Store Assistant

Analyst, Enterprise Service Desk

Product Owner

Product Manager

Trainee Assembler

I want to receive the latest job alerts for product support in edinburgh, edh

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