Returns manager Work, Jobs in Edinburgh, Edh (with Salaries)

Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
Excursions Manager
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- Computer literacy
- English
- Administrative experience
- Annual leave
Lead Application Support Manager
Standard Life —Edinburgh
- £65,000 - £85,000 a year
- Weekend availability
- Azure
- Oracle
- Windows
- Annual leave
2d
Associate Data Analyst
Companies House —Edinburgh
- £35,952 - £37,970 a year
- Temporary
- Data analysis skills
- SQL
- Presentation skills
- Annual leave
Assistant Banking Manager, Edinburgh
Hampden Bank —Edinburgh
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Senior Data Asset Manager
Companies House —Edinburgh
- £53,540 - £57,250 a year
- Part-time
- SQL
- Presentation skills
- Travel
- Annual leave
8d
Team Leader
The Perfume Shop —Edinburgh
- £14.78 an hour
- Sales
- IT
- Leadership
- Employee discount
7d
Assistant Manager
Starbucks —Edinburgh
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Principal Analyst - Population Insights
Scottish Prison Service —Edinburgh
- £62,130 - £68,352 a year
- Temporary
- Hybrid work
- Management
- Leadership
14d
Assistant General Manager Edinburgh
The Alchemist —Edinburgh
- £34,800 - £36,000 a year
- Full-time
- Employee assistance programme
- Sick pay
4d
Activity Manager
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- Computer literacy
- English
- Administrative experience
- Annual leave
Grants Finance Assistant Manager (RGF)
Heriot Watt University —Edinburgh
- £37,694 - £47,389 a year
- Full-time
- Oracle
- Administrative experience
- Supervising experience
- Annual leave
- Flexible schedule
Business Support Assistant, Edinburgh
Hampden Bank —Edinburgh
- Full-time
- Computer literacy
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Accountant
Link Group Limited —Edinburgh
- £45,036 - £56,295 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Accounting
- Employee assistance programme
- Employee discount
14d
Assistant Manager
iQ Student Accomodation —Edinburgh
- £29,500 - £30,500 a year
- Full-time
- Hospitality
- Annual leave
Front Desk Associate
WeWork —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
Digital Project Manager
Scottish Prison Service —Edinburgh
- £54,398 - £58,065 a year
- Hybrid work
- IT
- Business
2d
Assistant Store Manager
Hotel Chocolat —Edinburgh
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Welfare Advice Officer
Lothian Centre for Inclusive Living —Edinburgh
- £15,912 a year
- Part-time
- Hybrid work
- Microsoft Office
- Mentoring
- Organisational skills
- Free parking
- Work from home
Quick apply
Store Associate (22867)
Barnardo's —Edinburgh
- £13.45 an hour
- Communication skills
- Annual leave
- Employee assistance programme

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Customer Service Manager

Grant Westfield -
Edinburgh

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Employee discount
On-site parking

Qualifications

Management
Customer service
Organisational skills
Communication skills

Full job description

Edinburgh

An exciting opportunity has arisen for a Customer Service Manager at Grant Westfield, the company behind the UK’s leading bathroom panel brands, Multipanel and Naturepanel.

Managing the Customer Services team this role will maximise performance and will be responsible for planning and implementing Customer Service strategies.

Key Responsibilities:

Lead and develop the Customer Service department, setting clear strategic direction aligned with wider business objectives.
Foster a culture of customer & commercial focus, accountability and continuous improvement across all service teams.
Lead, coach and develop the Customer Service Team Leader to drive high performance and ensure effective succession planning.
Provide strategic oversight of inbound & outbound activity, quality frameworks, returns, complaints handling, and reporting processes.
Take ownership of high risk or business escalated customer situations, ensuring effective resolution frameworks are in place.
Oversee resource planning, team structure and operating models to ensure capacity and capability align with service demand and business strategy.
Ensure a consistent approach to performance management and development through leadership teams, embedding a strong culture of coaching and growth.
Establish and maintain effective communication frameworks, ensuring customer insight and feedback are captured and used to enhance the customer experience.
Lead and contribute to the design and implementation of change initiatives and projects impacting Customer Services.
Drive the identification and adoption of best practice, processes and systems to enable a continuous improvement environment.
Own and review service performance frameworks, ensuring SLAs, KPIs and quality standards are aligned to business and customer expectations.

The successful candidate’s profile:

Essential:

Management experience within a Customer Service environment.
Experience of managing an operation through periods of significant growth or change.

Desirable:

Previous Epicor system experience.

Qualifications

Essential:

Qualified to degree level or equivalent professional experience in Customer Service.

Flexibility

Demonstrates willingness to change ideas or perceptions based on new information or contrary evidence.
Is open to new ideas and listens to other people’s points of view.
Responds effectively to changing circumstances.
Adjusts tasks and priorities when necessary.

Teamwork

Is friendly, approachable and cooperative.
Provides support when recognising others being overwhelmed with work or unable to solve a problem.
Shares knowledge, ideas and concerns with other members of the team and across a wider organisational network.
Respects cultural differences and differences in opinions.
Builds excellent working relationships with internal departments within the company.

Customer Service

Treats all clients with respect and cultural awareness.
Accepts responsibility for mistakes, apologises and makes suitable and timely amendments.
Takes pride in delivering the highest level of customer service

Organisational skills

Ensures a clear understanding of the desired result, if unsure, asks for clarification.
Can work independently and prioritise their workload.

Communication

Strong communication and interpersonal skills with the ability to influence and motivate others
Present and discuss views effectively, through formal, informal, written and spoken communication.
Actively listens to co-workers and customers to gain a better understanding of their concerns and needs.

Attention to detail

Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met and exceeded.
Maintains properly equipped work area.

Problem solving

Acknowledges when doesn't know something and takes steps to find out.
Can recognise potential problems and present potential solutions.

Continuous improvement

Constantly seeks ways to improve processes, products or services.
Seeks out/engages in continuous learning opportunities that develop self and expands organisational intellectual capital.
Uses feedback from co-workers and clients to continuously improve service.

What Grant Westfield will offer you:

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

Competitive Salary
Discretionary annual bonus scheme
30 days annual leave with the opportunity to purchase additional days
Health Cash Plan
Bike to Work scheme
On-site parking
Staff Discount

Apply Now

Refine Your Search

returns manager jobs in edinburgh, edh

Customer Service Manager

Excursions Manager

Lead Application Support Manager

Associate Data Analyst

Assistant Banking Manager, Edinburgh

Senior Data Asset Manager

Team Leader

Assistant Manager

Principal Analyst - Population Insights

Assistant General Manager Edinburgh

Activity Manager

Grants Finance Assistant Manager (RGF)

Business Support Assistant, Edinburgh

Accountant

Assistant Manager

Front Desk Associate

Digital Project Manager

Assistant Store Manager

Welfare Advice Officer

Store Associate (22867)

I want to receive the latest job alerts for returns manager in edinburgh, edh

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