Senior customer support representative Work, Jobs in Edinburgh, Edh (with Salaries)

Senior Product Manager
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- £53,540 - £57,250 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
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Shuffle —Edinburgh
- £28,000 - £50,000 a year
- Hybrid work
- Business development
- Communication skills
- Time management
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Octopus Energy Group —Edinburgh
- £26,300 a year
- Weekend availability
- Customer service
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Wilson James —Edinburgh
- £15.50 an hour
- Customer service
- Computer skills
- Annual leave
- Employee discount
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Edinburgh
- Full-time
- Remote
- Sales
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Customer Contracts Manager
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- Full-time
- Hybrid work
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Senior People Advisor - MATS
GAC —Grangemouth
- Full-time
- Hybrid work
- Human resources
- Mentoring
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- Annual leave
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Nucleus Financial Group —Edinburgh
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Senior Infrastructure Engineer (Database Development)
Companies House —Edinburgh
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- Full-time
- Presentation skills
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Principal IT Service Desk Engineer - Fixed Term Contract
Alexander Dennis —Larbert
- Call to connect
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Senior Account Manager, Hydraulics
Danfoss —Edinburgh
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AmcoGiffen —Edinburgh
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Prysmian Group —Edinburgh
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Raytheon —Glenrothes
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Ramboll —Edinburgh
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Senior Product Manager

Companies House -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£53,540 - £57,250 a year

Benefits

Annual leave
Company pension
Pay rise

Qualifications

Stakeholder collaboration
Stakeholder liaison
Presentation skills
Agile
User research
Multidisciplinary collaboration
Leadership

Full job description

Details

Reference number

471593

Salary

£53,540 - £57,250

Successful candidates will be offered the minimum of the pay scale and in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

E (IT)

Contract type

Permanent

Business area

CH - Digital Services - Product Design

Type of role

Digital

Working pattern

Flexible working, Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Companies House Crown Way, Cardiff, CF14 3UZ; Companies House Queen Elizabeth House, 1 Sibbald Walk, Edinburgh, EH8 8FT

About the job

Job summary

Are you looking to play a pivotal role in delivering exceptional Companies House services? Come and join our Product Management team! Companies House Product Managers are passionate about digital innovation and meeting user needs, and we're seeking someone who shares these values to join our team and enhance our digital services.

Watch this video to find out more about working in Digital at Companies House

Why choose Companies House?

At Companies House we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success.

Our benefits include:

Flexible working with no core hours (6am 8pm flexible options)
30 days annual leave
8 bank holidays and 1 privilege day
Enrolment into Civil Service Pension scheme average 28.97%

Find out more about what a great place Companies House is to work

About the team:

The Product Management team is part of the Product Design team and sits within the Digital and Technology Directorate. The Directorate has over 200 staff, supplemented by external contractors and third-party resources as necessary. We have an exciting portfolio of services with internal and external users, and further services in our development pipeline.

Product Managers work across a diverse range of services, from customer-facing digital products used by millions of customers to internal services that support the delivery of Companies House's wider objectives. You'll work closely with multidisciplinary teams, helping to shape priorities, manage competing demands and deliver improvements that provide value to users and the organisation.

Give yourself the best opportunity to apply!

Join our Outreach team for an informal, drop-in 'find out more' session.

No need to register - just click on the following link to join, listen, and gain tips to help you apply:

Monday 17th August between 12:30 - 13:15

Cant make the session? Just email our Outreach mailbox on: [email protected] and well share a copy of the session slides.

Please note:

Companies House cannot offer Visa sponsorship to candidates through this campaign.
Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply.
You will be based at either our Cardiff or Edinburgh office where you will be expected to attend on a regular basis.

Job description

As Senior Product Manager you will play a key role in the design, delivery and management of Companies House Products and Services. You will:

Take ownership of the direction, priorities and outcomes for one or more products or services, making sure they meet user needs and support Companies House objectives.
Lead product work from Discovery through delivery, helping teams understand problems, identify opportunities and focus on delivering value.
Work with Service Owners, Service Managers, Senior Responsible Owners and other stakeholders to shape the service vision, agree priorities, plan improvements and develop future roadmaps.
Use evidence from user feedback, research, data and service performance to make decisions and improve products and services.
Work closely with delivery teams and other professions to ensure work is understood, prioritised appropriately and delivers value to users and the organisation.
Identify, manage and communicate significant risks, dependencies and issues, ensuring stakeholders have the information they need to make informed decisions and take appropriate action.
Build strong relationships across Companies House to improve collaboration, align priorities and support successful delivery across services.
Support commercial, procurement and supplier-management activities, helping delivery partners meet agreed outcomes and standards.
Recruit, lead, coach and develop Product Managers, supporting their growth and helping maintain high product management standards across the profession.
Support the Head of Product Management with workforce planning, capability development and improving the Product Management profession.
Lead and contribute to Communities of Practice, knowledge sharing, professional development initiatives and cross-profession collaboration.
Support Service Standard Assessments and assurance activities, ensuring products and services meet government and organisational standards.

Find out more about the Product Manager profession.

You can read more about a career in Digital and Data within the Civil Service in the Government Digital and Data Candidate Information Pack.

Person specification

We're looking for the following skills and experience that will be assessed throughout the selection process.

The successful candidate will have:

Experience of product leadership, developing people and applying technical understanding to make effective product decisions.
Experience leading, coaching and developing individuals and working effectively within multidisciplinary teams.
A proven track record of owning product decisions, setting priorities and delivering successful products and services.
Strong stakeholder management skills, with the ability to build relationships, influence decisions and communicate effectively with a wide range of stakeholders.
Experience managing competing priorities and balancing user needs, business objectives, operational requirements and delivery constraints in a complex environment.
Experience using user research, data and service performance insights to identify improvements and make evidence-based decisions.
Strong experience identifying, managing and communicating risks, issues and dependencies to support informed decision-making.
Experience delivering products and services using agile ways of working and supporting teams to work effectively in agile environments.
Experience working in a technical environment, with an understanding of modern technology, software development and collaboration with technical specialists.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Managing a Quality Service
Communicating and Influencing
Making Effective Decisions

Benefits

Alongside your salary of £53,540, Companies House contributes £15,510 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity...

As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.

If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing [email protected].

Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).

Where will you be working?

You will be based at either our Cardiff or Edinburgh office where you will be expected to attend on a weekly basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities.

Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.

As the wider Product Management team is currently based in Cardiff, there may be occasions where you are required to attend the Cardiff office for team collaboration, meetings, or other business needs, regardless of your contractual office location.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

What will the process look like?

Stage 1 Sift

An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience.

In your application form wed like you to:

Write a CV: tell us about your employment history, including key responsibilities and achievements.

Write a Personal Statement of 750 words: tell us, using specific examples, how you meet the following criteria:

Experience of product leadership, developing people and applying technical understanding to make effective product decisions.
Experience leading, coaching and developing individuals and working effectively within multidisciplinary teams.
A proven track record of owning product decisions, setting priorities and delivering successful products and services.
Strong stakeholder management skills, with the ability to build relationships, influence decisions and communicate effectively with a wide range of stakeholders.
Experience managing competing priorities and balancing user needs, business objectives, operational requirements and delivery constraints in a complex environment.

We'd encourage you to use the full word count, and to give us clear examples and evidence of the different elements of the essential minimum criteria.

Were committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as your name and age) from your personal statement.

Once the advert has closed, we will sift applications - this involves reading through them all, please bear with us as this can take some time.

We may raise the score required if we receive a high number of applications.

At sift we may choose to take through the highest performing candidates to the next stage. If, after the final stage is completed and roles are unfilled, we will proceed to invite lower scoring candidates to interview.

Stage 2 - Interview

Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Experience and Behaviours listed in the advert, and Strengths.

Strengths are not shared in advance as we want to see your first, natural response.

Successful candidates from the sift stage will be invited to a virtual interview, which will be conducted using Microsoft Teams.

There will be an activity as part of the interview process. This will be a 15-minute discussion topic assessing the Success Profile element: Experience: Experience of product leadership, developing people and applying technical understanding to make effective product decisions. Candidates who are invited to interview will be provided with further details.

The lead criteria to distinguish between tied candidates will be: Leadership.

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

If after the interview you are not found appointable at the advertised grade, you may be offered the lower grade role if you are considered to meet the skills, experience and behaviours for the lower level. The benchmark for appointing to the lower grade is set at the start of each campaign.

All offers will be made in merit order.

Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners Recruitment Principles.

Dates (dates are indicative only and could be subject to change)

Online drop-in session: Monday 17th August between 12:30 - 13:15
Closing date: 31st August 2026
Sifting: from 1st September 2026
Interview: w/c 21st September 2026

Sponsorship

Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles, and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.

Security Clearance

Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check before they can be appointed.

BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.

Successful candidates must meet the security requirements for Security Check (SC) before they can be appointed.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.

Further information on National Security Vetting

Pre-Employment Checking

In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks.

From June 2026, applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). Your personal details (name, National Insurance number, and date of birth) will be checked against the Civil Service Resourcing Extract IFD.

This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued.

If your details appear on this database, you will not be offered employment unless you can demonstrate exceptional circumstances. Companies House, acting on behalf of the vacancy holder, will inform you if your application is refused for this reason.

Please note: You are not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Georga Coleman
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commissions Recruitment Principles. In accordance with the Civil Service Commissioners Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact [email protected] in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .

[email protected]

Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Where will you be working?

Things you need to know

Artificial intelligence

Selection process details

What will the process look like?

Stage 1  Sift

Stage 2 - Interview

Sponsorship

Security Clearance

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information

Stage 1 Sift