Call centre agent Work, Jobs in Edinburgh, Sct (with Salaries)

Call Centre Agent
TUI Group —Edinburgh
- Full-time
- Customer service
- IT
- Communication skills
5d
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
14d
Customer Retention Agent
Peoples Ford —Falkirk
- £25,776 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Call Centre Agent
TUI Group —Edinburgh
We need you to provide accurate information on products, services, processes, and policies so our customers always get the right answers.
5d
Call Centre Agent
Optical Express Group —Glasgow
Experience in outbound sales or a high-contact customer service role. Make outbound calls to patients who have enquired about refractive treatments.
£13 an hour

I want to receive the latest job alerts for call centre agent in edinburgh, sct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call centre agent jobs near edinburgh, sct

Customer Service Representative jobs in Livingston

Part Time Evening Call Centre jobs in Leeds

Call Center Representative jobs in Accrington

Call Centre Work From Home jobs in Leicester

Call Centre Aberdeen jobs in Aberdeen

Call Center Representative jobs in Neath Sa10

Call Center Representative jobs in Coventry

Call Center Representative jobs in London

Customer Service Representative jobs in Bewdley

Customer Service Representative jobs in Bradford

Customer Service Representative jobs in Romsey

Civil Service jobs in Manchester

Customer Service Representative jobs in East Sussex

Customer Service Representative jobs in York

Medical Sales Representative jobs in Birmingham

Customer Service Representative jobs in Birmingham

Customer Service jobs in Portsmouth

Customer Service Representative jobs in Swindon

Customer Service Representative jobs in Langley

Customer Service jobs in Slough

Call Centre Agent

TUI Group -
Edinburgh

Apply Now

Job details

Full-time
5 days ago

Qualifications

Customer service
IT
Communication skills

Full job description

Southampton, United Kingdom Edinburgh, United Kingdom Onsite Permanent Full Time 37.5 139226

We're looking for a friendly, solution-focused Call Centre Agent to join our customer service team in Edinburgh or Southampton. You'll be the voice of TUI, helping our customers with their queries and making sure every interaction leaves them smiling.

The role will be published until 23.07.26

ABOUT OUR OFFER
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

You'll handle inbound calls and respond to customer queries professionally and efficiently, making sure every customer feels heard and valued.
We need you to provide accurate information on products, services, processes, and policies so our customers always get the right answers.
You'll log all customer interactions accurately in our CRM or call centre system, keeping everything organised and up to date.
Meeting and exceeding KPIs such as call handling time, quality scores, and first-contact resolution will be part of your day-to-day success.
Following scripts and compliance guidance where required ensures we maintain our high standards across the board.
Supporting colleagues by sharing knowledge and best practices helps create a collaborative and supportive team environment.

ABOUT YOU

You've got clear communication and excellent listening skills that help you connect with customers.
Proven experience in a customer service or call centre environment means you understand what great service looks like.
Your ability to multitask and stay calm under pressure keeps things running smoothly even during busy periods.
Excellent problem-solving ability allows you to find solutions quickly and effectively.
IT literacy and CRM knowledge help you navigate systems with confidence.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

#LI-LT1 #LI-Onsite

Apply Now

Refine Your Search

call centre agent jobs in edinburgh, sct

Call Centre Agent

Customer Service Centre Agent

Customer Retention Agent

More jobs to discover

I want to receive the latest job alerts for call centre agent in edinburgh, sct

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected