client service delivery analyst Work, Jobs in edinburgh, sct (with Salaries)

Client Service Delivery Analyst
JPMorganChase —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
12d
Client Service Analyst
Alexander Mann Solutions (AMS) —Edinburgh
- AutoCAD
- Software troubleshooting
- IT
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
6d
Senior Service Delivery Analyst
Aegon Asset Management —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Software development
10d
Graduate Technical Support Analyst
Lugo —Edinburgh
- From £26,200 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
- Bereavement leave
- Sick pay
Quick apply
6d
Team Lead, Enterprise Service Desk
ABACUS —Edinburgh
- Customer service
- Windows
- Bachelor's degree
- Employee discount
- Life insurance
Quick apply
AddeGrad Program (2026) - Client Solutions Analyst
Addepar —Edinburgh
- Analysis skills
- Project management
- Bachelor's degree
Lead Business Analyst
FDM Group —Edinburgh
- Hybrid work
- Data analysis skills
- Agile
- IT
ServiceNow Business Analyst, Associate
BlackRock Investments —Edinburgh
- Hybrid work
- No experience needed
- In-person
- Communication skills
- Work from home
Product Operations Analyst
Moody's —Edinburgh
- Sales
- Analysis skills
- Continuous improvement
10d
Product Analyst (Digital Products), Edinburgh
Hampden Bank —Edinburgh
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Solution Consultant (Figaro)
FNZ —Edinburgh
- Full-time
- SQL
- Communication skills
- Time management
Operations analyst - Reconciliations
SECCL —Edinburgh
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Employee discount
Strategy & Change Business Associate
BlackRock Investments —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Azure
- Analysis skills
- Work from home
Data Analyst – GPMS Operations
Patria Investments —Edinburgh
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
- Work from home
Solution Consultant
FNZ —Edinburgh
- Full-time
- Analysis skills
- No degree
- Computer skills
Index Data Management Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee discount
Global Delivery Division Lead
Clearwater Analytics, Ltd. —Edinburgh
- Sales
- Microsoft Office
- Project management
Quick apply
10d
Sr. Subject Matter Expert - Implementations
Clearwater Analytics, LLC —Edinburgh
- £85,000 - £120,000 a year
- Master's degree
- Bachelor's degree
- Accounting
Quick apply
Senior Implementation Analyst
XPS Pensions Group —Edinburgh
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Referral programme

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Client Service Delivery Analyst

JPMorganChase -
Edinburgh

Apply Now

Job details

Full-time
12 days ago

Qualifications

Microsoft Powerpoint
Power BI
Microsoft Excel
Incident management
Customer service
Alteryx
Tableau
Change management
Accounting
Cybersecurity
AI
Communication skills

Full job description

JOB DESCRIPTION

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies

Job responsibilities

Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.
Manage daily client queries and complete responses within agreed SLAs.
Coordinate incident triage and updates; capture root‑cause and remediation actions to closure.
Prepare and maintain client reporting, including SLA/KPI packs and service updates.
Support client service reviews with data, materials and action tracking.
Assist with client‑requested changes and migrations, partnering with internal teams for smooth execution.
Maintain controls across reconciliations, reporting and documentation; escalate risks with context and next steps.
Contribute to process standardisation and small automation opportunities.

Required qualifications, capabilities, and skills

Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Experience in fund services or related financial operations; client‑facing exposure.
Foundational understanding of fund accounting operations (NAV lifecycle, reconciliations, client reporting).
Proficiency with Microsoft Excel (lookups, pivots) and PowerPoint; strong written communication.
Ability to interpret SLA/KPI data and communicate clear updates to stakeholders.

Preferred qualifications, capabilities, and skills

Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.
Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.
Experience supporting incident management and documenting root‑cause and remediation.
Familiarity with BI/automation tools (Power BI/Tableau, Alteryx) to analyse data or streamline tasks.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Apply Now

Refine Your Search

client service delivery analyst jobs in edinburgh, sct

Client Service Delivery Analyst

Client Service Analyst

Senior Technical Support Analyst

Senior Service Delivery Analyst

Graduate Technical Support Analyst

Team Lead, Enterprise Service Desk

AddeGrad Program (2026) - Client Solutions Analyst

Lead Business Analyst

ServiceNow Business Analyst, Associate

Product Operations Analyst

Product Analyst (Digital Products), Edinburgh

Solution Consultant (Figaro)

Operations analyst - Reconciliations

Strategy & Change Business Associate

Data Analyst – GPMS Operations

Solution Consultant

Index Data Management Analyst

Global Delivery Division Lead

Sr. Subject Matter Expert - Implementations

Senior Implementation Analyst

I want to receive the latest job alerts for client service delivery analyst in edinburgh, sct

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