Customer care Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Care Co-ordinator
Mortgage Advice Bureau —Edinburgh
- From £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Customer Service Representative
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Relations Co-worker
IKEA —Edinburgh
- £13.45 an hour
- Part-time
- Computer literacy
- Computer skills
6d
Customer Service Specialist (Edinburgh)
MotabilityDotNet —Edinburgh
- £34,376 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
7d
Customer Assistant - Online
Morrisons —Edinburgh
- Annual leave
- Employee discount
Quick apply
11d
Helpdesk Advisor
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Full-time
- University
- Organisational skills
- Communication skills
Customer Assistant - Scanning
Morrisons —Lothian
- Annual leave
- Employee discount
Quick apply
14d
Sales Assistant - UNIQLO Princes Street
UNIQLO —Edinburgh
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Agent
Menzies Aviation —Edinburgh
- Part-time
- Customer service
- No travel
- Communication skills
Sales Associate (Part-Time) - Multrees Walk, Edinburgh
ALO —Edinburgh
- Part-time
Quick apply
Ground Floor - Team Member
Premier Inn —Edinburgh
- Up to £13.56 an hour
- Part-time
- Serving
- Hotel
- Restaurant
- Employee discount
Quick apply
Sales Assistant (Part-time)
Rogerson Shoes —Edinburgh
- £10.90 - £12.75 an hour
- Part-time
- Customer service
- In-person
- School
- Employee discount
Quick apply
Front Office Supervisor
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Full-time
- Hotel
- Front desk
- Referral programme
Quick apply
Sales Assistant - Edinburgh
Smyths Toys —Edinburgh
- £11.00 - £12.90 an hour
- Temporary
- Customer service
- Warehouse experience
3d
Health and Wellness Sales Advisor
Boots —Edinburgh
- £16 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Housing Assistant (Allocations)
Link Group Limited —Edinburgh
- £33,734 - £38,293 a year
- Full-time
- Hybrid work
- Microsoft Word
- Employee assistance programme
- Employee discount
3d
Customer Sales Advisor
Ben's Gutters Commercial Ltd —Edinburgh
- £26,450 - £40,000 a year
- Full-time
- Microsoft Word
- Sales
- English
Quick apply
Helpdesk Advisor (Maternity Cover)
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Full-time
- University
- Organisational skills
- Communication skills
Store Team Member
Home Bargains —Edinburgh
- £12.71 - £13.00 an hour
- Weekend availability
- Bakery
- Café
- Store discount
- Annual leave
Quick apply
3d
Store Colleague - Part Time
GOOUTDOORS —Edinburgh
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply

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customer care jobs near edinburgh, sct

Customer Care Co-ordinator

Mortgage Advice Bureau
Edinburgh

Quick apply

Job details

Permanent | Full-time
From £24,784.50 a year

Benefits

Casual dress
Health & wellbeing programme
Company pension
Work from home
Referral programme
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Client engagement
Case record updates
Appointment booking and call handling
Organisational skills
Relationship management
Customer interaction
Outbound calling

Full job description

Mortgage Advice Bureau is looking to recruit an engaging and resilient Customer Care Coordinator to join our vibrant Edinburgh Office.

Mortgage Advice Bureau is the UK’s largest mortgage network, with access to over 11,000 products from 90 UK lenders. We specialise in providing expert advice to a range of clients. This includes first time buyers applying through help to buy, families looking to expand their homes and landlords adding to their portfolio.

We are committed to providing a memorable service to our clients, and you will play an integral part in that. Are you ambitious, customer focused and truly passionate about coming to work? If so, this is the job for you!

As a Customer Care Coordinator, you will be passionate about maintaining strong relationships with clients & Advisers. You will be supporting our Advisers, Business Owners & High Performing Network Advisers with the arrangement of protection appointments.

You will act as a point of contact for clients, ensuring their current mortgage and/or protection package is the most suitable for them. Although you will not be required to provide advice, you will be armed with the relevant training and knowledge to engage in meaningful conversations with our clients.

You will have strong organisational skills to ensure the client is appointed the relevant Adviser at the best possible time in their client journey. You will work with our PAYE team as well as members within our Self Employed Network, and ensure you are delivering the best client experience at varying stages of their journey, to best represent Mortgage Advice Bureau as well as the Business’s trading under us.

OTE: £28,000 - £29,500

Key Responsibilities & Targets

Maintain clear, professional communication with both clients and Advisers via phone and email.
Accurately update client records and feedback, track all interactions within internal systems to maintain data integrity.
Follow call strategy to meet a weekly dial target.
Achieve a minimum appointment turn-up rate as agreed.
Manage Adviser diaries to secure appointments within a 24–48 hour window.
Accurately update records and track client activity within internal systems.
Carry out PED and/or CCC calls for Network Advisers and Business Owners using CCC support.
Support the generation of client reviews and referrals for Advisers.
Work collectively within CCC to ensure team targets are met or exceeded

Job Types: Full-time, Permanent

Pay: From £24,784.50 per year

Benefits:

Casual dress
Company pension
Health & wellbeing programme
Referral programme
Sick pay
Work from home

Experience:

customer service: 1 year (preferred)

Work Location: Hybrid remote in Edinburgh EH4 2HS

Quick apply

Refine Your Search

customer care jobs in edinburgh, sct

Customer Care Co-ordinator

Customer Service Representative

Customer Relations Co-worker

Customer Service Specialist (Edinburgh)

Customer Assistant - Online

Helpdesk Advisor

Customer Assistant - Scanning

Sales Assistant - UNIQLO Princes Street

Customer Service Agent

Sales Associate (Part-Time) - Multrees Walk, Edinburgh

Ground Floor - Team Member

Sales Assistant (Part-time)

Front Office Supervisor

Sales Assistant - Edinburgh

Health and Wellness Sales Advisor

Housing Assistant (Allocations)

Customer Sales Advisor

Helpdesk Advisor (Maternity Cover)

Store Team Member

Store Colleague - Part Time

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