Customer host & security host Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Host & Security Host
SGD Management Limited —Edinburgh
- £12.71 - £13.50 an hour
- Weekend availability
- Hospitality
- Customer service
- First Aid Certification
- Employee discount
Quick apply
1d
Security Officer
BidvestNoonan —Edinburgh
- £13.37 an hour
- Full-time
- Computer literacy
- Communication skills
Quick apply
Anthropologie Service and Selling Manager - Edinburgh, Scotland
Anthropologie —Edinburgh
- Full-time
- Sales
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Senior Incident Response Consultant
Quorum Cyber —Edinburgh
- Full-time
- Hybrid work
- Linux
- Communication skills
Quick apply
Excursions Manager
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- Computer literacy
- English
- Administrative experience
- Annual leave
Laboratory Steward
Leonardo UK Ltd —Edinburgh
- £37,318 - £53,550 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
7d
Associate Director, Lead AI Architect, Security & Justice, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
Catering Assistant
OCS Group —Fife
- £13.45 an hour
- Overtime
- Customer service
- Organisational skills
- Kitchen experience
Activity Manager
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- Computer literacy
- English
- Administrative experience
- Annual leave

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Customer Host & Security Host

SGD Management Limited
Edinburgh

Quick apply

Job details

Permanent | Full-time
£12.71 - £13.50 an hour
1 day ago

Benefits

Company pension
Employee discount

Qualifications

Hospitality
Customer service
First Aid Certification
SIA
Communication skills

Full job description

Purpose of the Role

As the first point of contact for our customers, the Customer Ambassador & Security Host plays a vital role in creating an exceptional first impression. Dressed in a traditional Scottish outfit provided by the company, you will warmly welcome visitors, engage with customers, promote Scottish hospitality, and direct guests into the store to enhance their shopping experience.

Alongside delivering outstanding customer service, you will maintain a highly visible security presence, helping to deter theft, monitor store entrances, and support the safety of customers, colleagues, and company property.

Key Responsibilities

Customer Experience
Provide a warm, friendly and professional welcome to all customers entering the store.
Create a memorable Scottish welcome that reflects the company's heritage and brand values.
Engage with passing visitors and encourage them to enter the store in a polite and enthusiastic manner.
Answer basic customer enquiries and direct customers to the appropriate departments or team members.
Promote current offers, seasonal promotions and in-store experiences where appropriate.
Maintain an approachable, positive and professional attitude at all times.

Security & Loss Prevention

Maintain a visible presence at the entrance to deter theft and antisocial behaviour.
Observe customer activity and remain alert to suspicious behaviour.
Liaise with the Store Manager and retail colleagues regarding suspected theft or security concerns.
Assist in implementing the company's loss prevention procedures.
Support emergency evacuations and incident responses where required.
Record and report incidents accurately in accordance with company procedures.
Work collaboratively with external security personnel and Police Scotland when necessary.

Store Standards

Ensure the entrance area remains clean, tidy and welcoming.
Assist with managing customer queues during busy trading periods.
Support crowd management during peak tourist seasons and promotional events.
Represent the company professionally while wearing the traditional Scottish uniform provided.
Ensure the uniform is maintained to a high standard at all times.

Person SpecificationEssential

Excellent communication and interpersonal skills.
Confident, friendly and approachable personality.
Passion for delivering exceptional customer service.
Ability to remain calm under pressure.
Strong observational skills and attention to detail.
Reliable, punctual and professional.
Able to stand for prolonged periods.
Comfortable working outdoors for extended periods in varying weather conditions.

Desirable

Previous experience in retail, hospitality, customer service or security.
SIA Door Supervisor Licence (preferred but not essential depending on operational requirements).
Knowledge of Scottish history, culture or tourism.
First Aid qualification.

Skills & Competencies

Outstanding customer service
Excellent verbal communication
Professional appearance
Situational awareness
Conflict management
Problem solving
Teamwork
Integrity
Positive attitude

Working Conditions

Shifts include weekdays, weekends, evenings and public holidays.
Regular standing and walking throughout the shift.
Outdoor working at the store entrance in all weather conditions.
Traditional Scottish attire will be provided by the company and must be worn whilst on duty.

Our Expectations

We are looking for individuals who embody the warmth of Scottish hospitality while maintaining a professional and vigilant presence. This role is about much more than greeting customers—it is about creating an unforgettable first impression, protecting our people and products, and helping every visitor feel welcomed, safe and valued from the moment they arrive.

Pay: £12.71-£13.50 per hour

Benefits:

Company pension
Employee discount

Work Location: In person

Quick apply

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customer host & security host jobs in edinburgh, sct

Customer Host & Security Host

Security Officer

Anthropologie Service and Selling Manager - Edinburgh, Scotland

Senior Incident Response Consultant

Excursions Manager

Laboratory Steward

Associate Director, Lead AI Architect, Security & Justice, Engineering, AI & Data, Technology & Transformation

Catering Assistant

Activity Manager

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