head of customer experience Work, Jobs in edinburgh, sct (with Salaries)

Head of Soft Services
Equans —Edinburgh
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Head of On Trade Operations
Heineken International B.V. —Edinburgh
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Agile
Quick apply
Head of Delivery
Johnsons UK Services Limited —Edinburgh
- Up to £50,000 a year
- PMP
- Project management
- Driving
Quick apply
7d
Head of Guest Relations / Reception Manager
Carberry Tower Mansion House and Estate —Musselburgh
- From £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Head of Hospitality - Food & Beverage
Filmhouse —Edinburgh
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Airport Manager - Scotland
British Airways —Edinburgh
- Full-time
- Bachelor's degree
- Communication skills
7d
Chief Of Staff
Fair Work Agency —Edinburgh
- £57,511 - £64,708 a year
- Full-time
- Management
- Analysis skills
- Presentation skills
- Sick pay
14d
Centre Manager – Residential
Oxford International Education Group —Edinburgh
- £900 a week
- Full-time
- Team management
- Leadership
Quick apply
Compliance and Performance Coordinator
Equans —Edinburgh
- From £40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Head of Operational Excellence
FWB —Rosyth
- Full-time
Urban Outfitters Visual Assistant - Edinburgh, UK
Urban Outfitters —Edinburgh
- Full-time
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Head of Hospitality & Events
BaxterStorey UK —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Relief Supervisor
Admiral Slots —Edinburgh
- £12.85 - £13.35 an hour
- Part-time
Order Fulfilment Administrator
Origin Fitness UK —Newbridge
- £26,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
Retail Supervisor
Johnstons of Elgin —Edinburgh
- From £27,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
5d
Customer Liaison Manager
Swissport International AG —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
8d
Head of Marketing
Novolex —Edinburgh
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Computer skills
- Employee assistance programme
- Flexible schedule
Quick apply
Governance Assistant
Lloyds Banking Group —Edinburgh
- £36,224 - £38,130 a year
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- Agile
8d
Route Setter
Edinburgh Leisure —Edinburgh
- £14.35 an hour
- In-person
9d
Vice President - Global Head of Compliance
Wood Mackenzie Limited —Edinburgh
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
6d

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head of customer experience jobs near edinburgh, sct

Head of Soft Services

Equans -
Edinburgh

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme

Qualifications

Management
Organisational skills
SIA
Communication skills

Full job description

Head of Soft Services

Offer ID:

85638

Job:

Starters / Starters

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

Equans is looking for a Head of Soft Services to join our team in Edinburgh on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The role holder will hold senior management and operational leadership of a range of essential support functions, including catering and security.

Head of Soft Services remit includes: line management of Catering Services Manager and Security Services Managers, further teams consists of Ward Hosts, Catering Operations, Catering Admin, Chefs, Patient Catering Supervisors, Commercial Catering Supervisors and Security Officers.

Role requires coordination across catering and security teams, ensuring compliance and performance across 165+ staff.

This position ensures these services are delivered safely, efficiently, and in compliance with Equans contractual obligations (Ancillary Services Contract) and stringent healthcare standards (e.g., NHS standards, Food Safety Laws, Health & Safety regulations). Overseeing the day-to-day delivery of all catering and security operations, ensuring high standards of quality, safety, and efficiency in a 24/7 environment.

This role is subject to SIA/SC clearance

What will you deliver?

Account lead in all Soft Services liaison and development meetings with senior members and service partners
Lead the development of contractual Method Statements & Risk Assessments for all Soft Services
Identifying and managing potential risks related to catering and security, and developing robust emergency response plans
Driving continuous improvement and innovation within soft services to enhance patient and staff satisfaction and meet evolving service needs.
Deliver the Soft Service operations on time and within budget
Managing the budget in line with income and expenditure and draw up contingency plans to deal with projected overspends
Monitor key performance indicators (KPI) and agree improvement plans if required
Liaising with customers and senior managers to ensure the agreed level of service is developed in line with the Ancillary Services Contract
Liaise with key stakeholder groups, exchanging information to jointly develop service solutions
Attend formal meetings and formally present updates and operational information
Ensure all Soft Service staff are trained to the required standard to carry out their duties
Establishing and reviewing working procedures within each area to ensure the requirement of all Health and Safety and other statutory regulations are met

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

25 days annual leave (+ public holidays)
Life Cover equivalent to 2x times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Substantial senior management experience in a complex multi service environment
Strong knowledge of Soft FM in a healthcare environment • Experience of managing a large team
Healthcare PFI and FM experience.
Strong administration and organisational skills
Awareness and understanding of confidentiality
Capable of prioritising a complex and demanding workload
Excellent interpersonal skills and customer focussed values
Strong communication skills, both written and verbal
Ability to work as part of a team

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR).

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Place:

Workplace : Edinburgh United Kingdom

Apply Now

Refine Your Search

head of customer experience jobs in edinburgh, sct

Head of Soft Services

Head of On Trade Operations

Head of Delivery

Head of Guest Relations / Reception Manager

Head of Hospitality - Food & Beverage

Airport Manager - Scotland

Chief Of Staff

Centre Manager – Residential

Compliance and Performance Coordinator

Head of Operational Excellence

Urban Outfitters Visual Assistant - Edinburgh, UK

Head of Hospitality & Events

Relief Supervisor

Order Fulfilment Administrator

Retail Supervisor

Customer Liaison Manager

Head of Marketing

Governance Assistant

Route Setter

Vice President - Global Head of Compliance

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