Head of customer service Work, Jobs in Edinburgh, Sct (with Salaries)

Airport Manager - Scotland
British Airways —Edinburgh
- Full-time
- Bachelor's degree
- Communication skills
12d
Head of Hospitality - Food & Beverage
Filmhouse —Edinburgh
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Customer Liaison Manager
Swissport International AG —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
13d
Head of Hospitality & Events
BaxterStorey UK —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Creative
Schuh —Livingston
- Full-time
- Employee assistance programme
- Employee discount
Head of Marketing
Novolex —Edinburgh
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Computer skills
- Employee assistance programme
- Flexible schedule
Quick apply
Head of Soft Services
Equans —Edinburgh
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Reception Administrator
Space @ The Broomhouse Hub —Edinburgh
- £27,000 - £30,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
2d
AV Team Leader
Portico Corporate Reception Management —Edinburgh
- £36,000 a year
- Full-time
- Customer service
- School
- Annual leave
- Life insurance
Quick apply
Head of Delivery
Johnsons UK Services Limited —Edinburgh
- Up to £50,000 a year
- PMP
- Project management
- Driving
Quick apply
12d
Supply Chain Officer
Dormant Distillery Company —Edinburgh
- From £30,000 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Annual leave
- Employee discount
Head of Guest Relations / Reception Manager
Carberry Tower Mansion House and Estate —Musselburgh
- From £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Marketing Coordinator
Qufora Ltd —Tranent
- Full-time
- Hybrid work
- English
- Analysis skills
- Project management
- Work from home
- Employee discount
Quick apply
5d
Compliance and Performance Coordinator
Equans —Edinburgh
- From £40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
People Ops Manager
hyble —Edinburgh
- Part-time
- Hybrid work
- Travel
- Referral programme
- Sick pay
Quick apply
Education Manager
Fife Council —Fife
- £99,210 a year
- Full-time
- Remote
- Continuous improvement
- Travel
- Leadership
- Employee discount
9d
Head Barista - Edinburgh
Origin Coffee —Edinburgh
- Hospitality
- Quality control
- Mentoring
- Employee assistance programme
- Employee discount
4d
Service Delivery Team Lead
Redsquid Communications —Fife
- Full-time
- Management
- Customer service
- Mentoring
Quick apply
Permissions & Compliance Coordinator
GoFibre —Edinburgh
- £31,000 - £36,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Quick apply
Lettings Administrator
Clan Gordon Limited —Edinburgh
- £26,000 - £29,000 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
5d

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head of customer service jobs near edinburgh, sct

Airport Manager - Scotland

British Airways -
Edinburgh

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Job details

Permanent | Full-time
12 days ago

Qualifications

Bachelor's degree
Communication skills

Full job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Airport Manager - Scotland

Do you want to lead motivate and inspire others to succeed?

This is an exciting opportunity to join the Worldwide Airports Directorate in this operational role as a Airport Manager - Scotland!

This is a crucial role, supporting the Regional Airports Manager - UK & Ireland, by providing safety and operational oversight, and other critical functions, all whilst leading and empowering multiple suppliers and partners, across 4 airports in Scotland with a combined total of over 200 weekly departures.

What you’ll do:

Lead the operational performance delivery of all suppliers at your airports.
Support your Deputy Airport Manager in the delivery of agreed targets and goals in addition to the control of expenditure.
You will be accountable for all required safety activities in your airports, ensuring they are fulfilled in a set and timely manner. This includes (but is not limited to) LPM, Audits, Station Emergency Response Procedures, and BCP's.
Act as the Local Emergency Coordinator (LEC).
Represent British Airways' interests within your airports; AOC, Monthly Airport Authority Account Meetings, etc.
Ensure that all airport activities are undertaken in compliance with BA’s corporate security and safety instructions, local security standards.
Deputise for your APM colleagues during absence, maintaining effective links with relevant Head Office departments and service partners for day-to-day operational issues.
Ensure that the quality of service delivered is in line with service level and contractual agreements. Obtain the highest level of performance and motivation through successful communication and influencing skills
Ensure all local resources are utilised in such a manner that customer satisfaction and revenue is maximised, and efficiency is increased within given constraints.

What you’ll bring to British Airways:

You will have a desire for continued learning and development in role, and be able to apply this to grow and enhance your skills and capabilities.
You will lead from the front, and bring a positive, can-do approach to the role, demonstrated through your operational and customer experience focus.
You will be inquisitive and tenacious in your approach to problem solving, demonstrating your own ability to quickly grasp new subject matter.
You will have the ability to collaborate with others to achieve common goals, drawing from your experience of working cross functionally, in an open and collegiate manner, with both internal and external colleagues.
You will have a strong commitment to your role and demonstrating willingness to persevere.
You will demonstrate self-motivation, as well as having the ability to motivate both internal and external teams.
You will be a true advocate and ambassador for British Airways across Scotland.

Your experience:

Airport operations experience, or exposure to operational decision making.

Experience of managing suppliers in an operational environment.

A proven track record, demonstrating experience of decision making whilst balancing the complex needs of the operation, our people and the business.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Apply Now

Refine Your Search

head of customer service jobs in edinburgh, sct

Airport Manager - Scotland

Head of Hospitality - Food & Beverage

Customer Liaison Manager

Head of Hospitality & Events

Head of Creative

Head of Marketing

Head of Soft Services

Reception Administrator

AV Team Leader

Head of Delivery

Supply Chain Officer

Head of Guest Relations / Reception Manager

Marketing Coordinator

Compliance and Performance Coordinator

People Ops Manager

Education Manager

Head Barista - Edinburgh

Service Delivery Team Lead

Permissions & Compliance Coordinator

Lettings Administrator

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