Passenger service agent Work, Jobs in Edinburgh, Sct (with Salaries)

Passenger Service Agent
Aviation Services EDI Limited —Edinburgh
- £12.72 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
4d
Customer Service Agent - PART TIME - UK
Swissport International AG —Edinburgh
- £12.91 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee assistance programme
3d
Baggage & Ticketing Agent
Swissport International AG —Edinburgh
- Weekend availability
- English
- Travel
- Computer skills
3d

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Customer Service Agent - PART TIME - UK
Swissport International AG —Edinburgh
Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding. Free onsite parking whilst at work.
£12.91 an hour
3d
Customer Support Agent
Modulr Finance —Edinburgh
Confidence in communicating with customers and tailoring your style to different audiences. Collaborate with your team to continuously improve the quality of…

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Passenger Service Agent

Aviation Services EDI Limited
Edinburgh

Quick apply

Job details

Part-time
£12.72 an hour
4 days ago

Benefits

Annual leave
Employee discount

Qualifications

Customer service

Full job description

Description

Edinburgh Airport (EH12 9DN)
£12.72 per hour
⏰ 29 hours per week | 6 days on, 3 days off shift pattern

Be the friendly face of travel

At Aviation Services, we’re proud to be the Ground Handling Partner of easyJet at Edinburgh Airport, supporting flights to over 40 destinations from Scotland’s capital.

As a Passenger Service Agent, you’ll be one of the first people passengers meet on their journey. From check-in to boarding, you’ll help create a smooth, stress-free airport experience while making sure everything runs safely and on time.

If you enjoy helping people, solving problems, and working in a fast-paced environment where no two days are the same — this could be the role for you.

No airport experience? No problem.
We provide full training and support from day one.

Whether you’ve worked in retail, hospitality, customer service, travel, events, or you’re looking for a fresh start — we’d love to hear from you.

What you'll be doing

What you’ll be doing

As part of our Passenger Services team, you’ll help customers throughout their airport journey by:

✈️ Assisting passengers at check-in and boarding gates
✈️ Checking travel documents and boarding passes
✈️ Helping with baggage queries and excess baggage charges
✈️ Supporting passengers during delays, cancellations, or disruptions
✈️ Answering customer questions and resolving issues
✈️ Setting up check-in and boarding areas
✈️ Ensuring safety, security, and operational procedures are followed at all times

You’ll play a key role in creating a positive travel experience for every passenger.

What We're looking for

What we’re looking for

We’re looking for people who are:

✔ At least 18 years old
✔ Able to provide 5 years full address & employment history for security screening
✔ Friendly, approachable, and confident speaking with people
✔ Calm under pressure and great at problem-solving
✔ Reliable and organised
✔ Comfortable working in a busy, fast-paced environment
✔ Flexible to work early mornings, evenings, weekends, and bank holidays
✔ Comfortable using basic computer systems

No previous airport experience is required — just great customer service skills and a positive attitude.

What you can expect from us

Available now? So are we. Start dates on 27th July and 10th August.

If you’re ready to start your next opportunity, we’re ready to help you get there.

We’ll guide you through the required pre-employment checks, including background screening, employment history checks, and drug and alcohol testing required for airport roles.

From there, you’ll join us for a full induction and training programme before stepping into your role.

We’ll support you every step of the way to make sure you feel confident, prepared, and ready to succeed.

And yes — we’ve got your uniform covered too.

Your success matters to us, and we’ll make sure you’re fully equipped from day one.

What you’ll get

✨ £12.72 per hour
✨ Full training provided
✨ Career development opportunities within an international business
✨ Enhanced annual leave that increases with service
✨ Employee wellbeing support
✨ Staff discounts in airport shops and restaurants
✨ Supportive team environment

Why join Aviation Services?
We’re proud of the teams that keep Edinburgh Airport moving every day.

From helping passengers start their holidays to ensuring flights leave on time, every role here makes a difference.

At Aviation Services, we invest in our people, create opportunities to grow, and value individuals who bring positivity, professionalism, and team spirit to work every day.

Apply today and help passengers take off with confidence ✈️

About Aviation Services EDI Limited

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Pay: £12.72 per hour

Quick apply

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passenger service agent jobs in edinburgh, sct

Passenger Service Agent

Customer Service Agent - PART TIME - UK

Baggage & Ticketing Agent

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