technical support advisor Work, Jobs in edinburgh, sct (with Salaries)

Graduate Technical Support Analyst
Lugo —Edinburgh
- From £26,200 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
- Bereavement leave
- Sick pay
Quick apply
2d
VodafoneThree - Onsite Advisor - Central Birmingham
Vodafone —Edinburgh
- £30,384 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Employee discount
1d
Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
People Development Advisor
Scottish SPCA —Dunfermline
- Full-time
- Microsoft Office
- Presentation skills
- IT
Operational Technology Cyber Security Consultant (All Levels)
Amentum —Edinburgh
- Full-time
- Travel
- Communication skills
- Employee assistance programme
13d
VodafoneThree - Senior Onsite Advisor
Vodafone —Edinburgh
- Full-time
- Customer service
- Computer networking
- In-person
- Employee discount
21h
Customer Service Advisor - Edinburgh
HM Revenue and Customs —Edinburgh
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
6d
Audit Advisor
AAB —Edinburgh
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Graduate Programme, Audit - Edinburgh (Sept 2026)
SW Group —Edinburgh
- Full-time
- Tax experience
Quick apply
Lead Information Security Analyst, GRC
Cirrus Logic —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- AI
- Work from home
Junior Infrastructure Engineer
Barclays —Edinburgh
- Rotating shift
- DevOps
- AWS
- Continuous improvement
21h
Solution Architect
Computershare —Edinburgh
- Full-time
- Hybrid work
- APIs
- Work from home
14d
Master Technician - No Weekends
Vertu Motors —Edinburgh
- £37,600 - £49,780 a year
- Full-time
- Electrical experience
- Leadership
- Annual leave
- Employee discount
Quick apply
Renewable Energy Development Advisor - Associate
Savills —Edinburgh
- Full-time
- Remote
- Negotiation
- Annual leave
Beauty Advisor, Full Time - St James, Edinburgh
Sephora —Edinburgh
- Weekend availability
- Customer service
- Organisational skills
- Employee discount
Resilience Lead
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
- Employee discount
Stock Assistant / Cashier, Full Time - St James, Edinburgh
Sephora —Edinburgh
- Weekend availability
- Customer service
- Organisational skills
- Employee discount
Hand-back & Transition Manager
Equans —Edinburgh
- Full-time
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Subject Matter Expert - Reconciliation
Clearwater Analytics, Ltd. —Edinburgh
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
12d
HR Partner
Lenovo —Edinburgh
- Full-time
- Hybrid work
- Human resources
- AI
- Employee discount
- Life insurance

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Graduate Technical Support Analyst

Lugo -
Edinburgh

Quick apply

Job details

Permanent | Graduate | Full-time
From £26,200 a year
2 days ago

Benefits

Employee mentoring programme
Company pension
Company events
Private medical insurance
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Sick pay

Qualifications

Driving Licence
Azure
Computer Science
Windows
Technical support
Network infrastructure
IT
Account management
Communication skills
Help desk
Information Technology

Full job description

Graduate Technical Support Analyst

Lugo is a fast-growing Managed Service Provider committed to delivering exceptional IT support and solutions to a diverse client base. At Lugo, we believe technology should be a bridge – not a barrier. For more than two decades, we’ve helped organisations across Scotland deliver their long-term IT strategies with confidence – securely, efficiently and simply.  

Our values – Leading, Uniting, Growing, Outstanding – shape everything we do:  

Leading with pioneering secure IT strategies tailored to regulated industries  
Uniting people and technology through meaningful, human-centred connections  
Growing  by supporting dynamic change and organisational development  
Outstanding service delivered with integrity, transparency and LugoLove

Role Overview:

This is an exciting opportunity for a recent graduate to begin building a long-term career in IT. As a 1st Line Technical Support Analyst in our Client Experience Team, you will join the front line of our service delivery, supporting clients with real technical challenges while learning how great IT support really works. You will gain hands-on experience across a wide range of technologies, build confidence in troubleshooting and communication, and develop the practical foundations needed to progress into a specialist or senior role over time.

Career Progression:

This role offers a clear starting point for a long-term IT career, with structured mentoring, coaching and learning pathways to help you grow.

Progress into Technical Services and, over time, a Senior Analyst role.
Build a pathway into Professional Services, developing the skills to design and implement network infrastructure and Azure environments.
Develop into Account Management if you enjoy working closely with clients.
Follow a cyber security pathway, including Cyber Essentials and IASME Cyber Advisor.

We will support your development with training, mentoring and opportunities to build your career at Lugo.

Key Responsibilities:

Act as a first point of contact for client support queries, delivering a friendly, professional and reassuring service by phone, email and remote support tools
Diagnose and resolve a broad range of first-line hardware, software, Microsoft 365 and connectivity issues, using a methodical approach to troubleshooting
Escalate more complex issues to Technical Services with clear notes, accurate triage and enough detail to support efficient investigation and resolution
Deliver clear, empathetic communication that helps clients feel heard, informed and supported, including when explaining technical issues to non-technical users
Support the delivery of excellent service by working to agreed SLAs, response targets and ticket handling standards
Contribute to internal documentation, knowledge articles and standard ways of working to improve team learning and service consistency
Attend client sites when required and support project work with guidance from experienced team members, building confidence through hands-on experience
Work collaboratively with colleagues across Client Experience and Technical Services to share knowledge, balance workload and deliver the best outcome for clients
Contribute ideas for improving the helpdesk experience, ticket handling processes and overall service delivery
Take an active role in your learning path, including technical training, service development and relevant certifications
Show a genuine commitment to continuous improvement, professional development and building a successful career in IT

What We're Looking For:

A recent graduate in IT, Computer Science, Cyber Security or a related field  (2:2 or higher)
Passion for technology and helping people solve problems
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to learn and adapt in a fast-paced environment
Basic understanding of Windows OS, Microsoft 365, and networking fundamentals is a plus

What We Offer:

A genuine career starting point, with structured training, mentoring and coaching from experienced IT professionals
Clear progression pathways into Technical Services, Professional Services, Account Management or Cyber Security
Hands-on experience across a wide range of technologies, client environments and real-world IT challenges
A supportive, people-focused team culture where questions are encouraged and learning is part of everyday work
A competitive starting salary with clear progression as your skills, experience and responsibilities grow

Job Types: Full-time, Permanent

Benefits:

£26,200 starting salary  
Personal development meetings every quarter 
Quarterly Team Catch Ups 
Private Medical Insurance - Bupa 
Salary Sacrifice Pension 
Corporate away weekend 
Enhanced Paternity Pay 
Enhanced Maternity Pay 
Paid Dependants Leave

Licence/Certification:

Driving Licence (required)

Schedule: Monday to Friday, 37.5 hour working week. Variable shifts to cover helpdesk hours, 8am-4pm, 9am-5pm and 10am-6pm

Location: Based at our central Edinburgh office, hybrid working considered after initial training period

Pay: From £26,200.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical support advisor jobs in edinburgh, sct

Graduate Technical Support Analyst

VodafoneThree - Onsite Advisor - Central Birmingham

Product Support Specialist - Institutions

People Development Advisor

Operational Technology Cyber Security Consultant (All Levels)

VodafoneThree - Senior Onsite Advisor

Customer Service Advisor - Edinburgh

Audit Advisor

Graduate Programme, Audit - Edinburgh (Sept 2026)

Lead Information Security Analyst, GRC

Junior Infrastructure Engineer

Solution Architect

Master Technician - No Weekends

Renewable Energy Development Advisor - Associate

Beauty Advisor, Full Time - St James, Edinburgh

Resilience Lead

Stock Assistant / Cashier, Full Time - St James, Edinburgh

Hand-back & Transition Manager

Subject Matter Expert - Reconciliation

HR Partner

I want to receive the latest job alerts for technical support advisor in edinburgh, sct

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