Technology service desk Work, Jobs in Edinburgh, Sct (with Salaries)

IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Continuous improvement
- Life insurance
- Referral programme
Quick apply
7d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
IT System Support User
Mowi ASA —Rosyth
- Call to connect
- Microsoft Outlook
- Travel
- IT
7d
Finance Systems Administrator - 9 month FTC
Trainline —Edinburgh
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- ERP systems
CASS Reconciliations Analyst
FNZ —Edinburgh
- Full-time
- Microsoft Excel
- Communication skills
- Paid training
- Life insurance
9d
Service Desk Analyst
Ingenico —Dalgety Bay
- 8 hour shift
- Quick service & fast food restaurant
- Communication skills
- Free parking
3d
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
Test Technician
Raytheon —Glenrothes
- Full-time
- Hybrid work
- School
- Relocation assistance
- Sick pay
Security Customer Service Officer
ABM UK —Edinburgh
- £13.54 an hour
- Weekend availability
- Customer service
- First Aid Certification
- Free parking
- Annual leave
Quick apply
Lead Application Support Manager
Standard Life —Edinburgh
- £65,000 - £85,000 a year
- Weekend availability
- Azure
- Oracle
- Windows
- Annual leave
Field Interviewer - Kirkcaldy
the National Centre for Social Research —Kirkcaldy
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Process Engineering Technician
Raytheon —Livingston
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- Travel
- Sick pay
11d
Senior IT Engineer
Texaport —Edinburgh
- £45 - £65 an hour
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Driving
- Annual leave
Quick apply
Manufacturing Engineer
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Presentation skills
- School
- Relocation assistance
- Sick pay
Consulting Technical Assistant Manager / Supervisor
RSM UK —Edinburgh
- Full-time
- Travel
- Accounting
- Organisational skills
Senior Manufacturing Process Engineer
Raytheon —Livingston
- Full-time
- Hybrid work
- ERP systems
- Assembly
- Travel
- Sick pay
Equipment Engineer
Raytheon —Livingston
- Overtime
- Hybrid work
- Engineering
- Maintenance
- Communication skills
- Sick pay
Senior Account Manager
Air IT —Edinburgh
- Full-time
- Hybrid work
- CRM software
- Azure
- Sales
- Annual leave
- Employee assistance programme
Graduate Geotechnical Engineer and Engineering Geologist
AECOM —Edinburgh
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office

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technology service desk jobs near edinburgh, sct

IT Service Desk Analyst - Edinburgh

Anderson Strathern LLP
Edinburgh

Quick apply

Job details

Permanent | Full-time
7 days ago

Benefits

Cycle to work scheme
Company pension
Life insurance
Referral programme

Qualifications

Driving Licence
iOS
Windows
Microsoft Office
Continuous improvement
Driving
iManage
IT support
IT
Communication skills

Full job description

We are seeking an experienced and proactive IT Service Desk Team Leader to join our dynamic IT department based in Edinburgh.

Anderson Strathern is a modern, innovative law firm. We’re proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We’re independent, and proudly so.

As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support.

In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices.

Although primarily based in our Edinburgh office, occasional travel to other offices may be required.

As a IT Service Desk Analyst, you will be expected to

Act as the first-line response for IT support requests and incidents.
Prioritise, and manage Service Desk calls to resolution.
Investigate and troubleshoot issues, escalating where necessary.
Communicate effectively with users to provide updates and support in non-technical language.
Create and manage user accounts across various systems.
Monitor and release quarantined emails via mail sweeping tools.
Support the setup and maintenance of remote working environments.
Develop and maintain clear and up-to-date Service Desk documentation.

Technologies and Tools Supported

Dell Laptops
Windows 11 Operating System
Microsoft 365 Suite
Two-Factor Authentication tools
BigHand Digital Dictation system
iManage Work10 (Document Management System)
iOS Mobile Devices

About you

A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors.
Strong working knowledge of Microsoft Windows OS and Microsoft Office applications.
Good understanding of audio/visual equipment and technologies.
Excellent problem-solving skills and a continuous improvement mindset.
Strong communication and interpersonal skills with the ability to explain technical concepts in layman's terms.
A proactive approach to IT security and user support.
A flexible, team-oriented attitude and willingness to assist across a broad range of tasks.
A full UK driving licence is preferred but not essential.

What you will get in return

On-going career development and progression opportunities
Supportive and collaborative team culture and work environment
A competitive salary and benefits package

Anderson Strathern is an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.

Job Types: Full-time, Permanent

Benefits:

Company pension
Cycle to work scheme
Life insurance
Referral programme

Ability to commute/relocate:

Edinburgh EH3: reliably commute or plan to relocate before starting work (required)

Application question(s):

Please state your salary expectation for this position?

Experience:

Legal, Financial or Professional Services sector: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

technology service desk jobs in edinburgh, sct

IT Service Desk Analyst - Edinburgh

IT Service Desk Analyst - Edinburgh

L1 Service Desk Team Leader

IT System Support User

Finance Systems Administrator - 9 month FTC

CASS Reconciliations Analyst

Service Desk Analyst

Service Manager - Managed Services

Test Technician

Security Customer Service Officer

Lead Application Support Manager

Field Interviewer - Kirkcaldy

Process Engineering Technician

Senior IT Engineer

Manufacturing Engineer

Consulting Technical Assistant Manager / Supervisor

Senior Manufacturing Process Engineer

Equipment Engineer

Senior Account Manager

Graduate Geotechnical Engineer and Engineering Geologist

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