Company Overview:
We are a thriving dental practice, located in the heart of Edinburgh. We are committed to providing exceptional dental care to our patients. Our practice prides itself in creating a warm and welcoming environment for both staff and patients alike.
Position Overview:
We are seeking a friendly and organised Dental Receptionist to join our growing team. The ideal candidate will be the first point of contact for our patients, providing 5 star customer service and supporting the smooth operation of our front desk. Ideally, we are looking for a candidate that is willing to work 08:50am-17:05 Monday to Friday (this can be negotiable), with the potential of additional hours when required by the business. Our phone lines are open from 9.30am - 4.30pm, allowing for any first thing or end of day tasks to be completed without being disturbed by calls.
Responsibilities:
- Greet and welcome patients in a warm and courteous manner
- Answer phone calls, schedule appointments, and manage the appointment calendar efficiently
- Verify patient information and insurance details accurately
- Process patient payments and handle billing enquiries
- Maintain a tidy and organised reception area
- Assist with administrative tasks, such as filing, scanning and data entry
- Work alongside, and assist our Treatment Coordinator when needed
- Communicate effectively with patients, dental staff, and external contacts
- Handle enquiries and provide information about the services we offer
- Assist with patient registration and medical history documentation
- Collaborate with the dental team to ensure a seamless patient experience
Requirements:
- Previous experience in a customer service or receptionist role, preferably in a healthcare setting
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Proficiency in computer skills, including Microsoft Office, and dental EXACT software (preferred, but not required)
- Ability to multi task and prioritise tasks efficiently
- Have a professional demeanor and a positive attitude
- Flexibility to adapt to changing schedules and patient needs
- Knowledge of dental terminology and procedures (preferred, but not required)
Benefits:
- Competitive hourly wage
- Opportunity to work in a dynamic and supportive team environment
- Flexible work schedule with the possibility of additional hours
- Training and development opportunities to enhance skills and knowledge
- Employee discounts on dental services
If you are interested in joining our team as a Receptionist, please submit your CV and cover letter, detailing your relevant experience and why you would be a great fit for this position. We look forward to hearing from you soon!
Pay: From £13.50 per hour
Benefits:
- Company pension
- Health & wellbeing programme
- Transport links
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
