application support engineer Work, Jobs in edinburgh (with Salaries)

Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Work from home
Quick apply
Signal Processing / Algorithm Engineer
Coda Octopus Products Ltd —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Analysis skills
- C++
- Maths
- Free parking
- Flexitime
Quick apply
8d
Backend Engineer, Internal Tools
UserTesting —Edinburgh
- Full-time
- APIs
- AI
- Python
Tech Insight Experience for Women - Engineering
National Westminster Bank PLC —Edinburgh
- £73,800 - £110,700 a year
- Full-time
- Java
- Hotel
- AWS
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
Site Reliability Engineer
National Westminster Bank PLC —Edinburgh
- £46,113 - £65,100 a year
- Weekend availability
- Hybrid work
- Java
- Hotel
- AWS
- Annual leave
7d
Lead Site Reliability Engineer
FNZ —Edinburgh
- Full-time
- Azure
- AWS
- Scripting
Full Stack Engineer (C#/React)
Rockstar Games —Edinburgh
- Full-time
- SQL
- JavaScript
- Software development
DevOps Engineer, AWS, Kubernetes & GitOps
National Westminster Bank PLC —Edinburgh
- £55,480 - £83,220 a year
- Weekend availability
- Hybrid work
- DevOps
- Java
- Hotel
- Annual leave
7d
Application Support
NAVANTIA UK —Methil
- Full-time
- Spanish
- CAD
- Travel
Quick apply
DevOps Engineer
Craneware —Edinburgh
- Hybrid work
- DevOps
Software Engineer, Associate
BlackRock Investments —Edinburgh
- Hybrid work
- Azure
- Computer Science
- Java
- Work from home
12d
Robotics & Electronics Engineer (Subsea Robotics)
Robocean —Edinburgh
- Full-time
- Hybrid work
- CAD
- C++
- Bachelor's degree
- Flexitime
- Sick pay
Quick apply
2d
Software Engineer
Oneiro Solutions —Edinburgh
- £50,000 - £90,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Java
Quick apply
Software Engineer, Frontend (TypeScript)
Motorola Solutions —Edinburgh
- Full-time
- APIs
- In-person
- No travel
- Employee stock purchase plan
- Employee assistance programme
1d
Software Development Engineer, Advertising, Supply Enablement
Amazon Development Centre (Scotland) Limited —Edinburgh
- Full-time
- Java
- SQL
- C++
Software Development Engineer, Amazon Ads CreativeX
Amazon Development Centre (Scotland) Limited —Edinburgh
- Full-time
- Computer Science
- Java
- AWS
Associate
BlackRock Investments —Edinburgh
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Java
- Work from home
6d

I want to receive the latest job alerts for application support engineer in edinburgh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support engineer jobs near edinburgh

Support Engineer

Covetrus -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

PMP
Customer service
CCNA
Technical support
SQL
AWS
Analysis skills
IT support
Computer networking
Application support
Communication skills

Full job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Do you enjoy solving technical challenges and helping customers succeed?

Are you passionate about learning new technologies and delivering exceptional customer experiences?

We are looking for a motivated Support Engineer to join our Technology Solutions Technical Support team in Edinburgh.

In this role, you will provide technical support for veterinary Practice Management Systems.

You will play a key role in diagnosing and resolving technical issues for customers while building strong expertise across applications, databases, hardware, and networking environments.

Working closely with internal teams and customers, you will ensure timely and accurate resolutions while helping improve our products and services.

This role is primarily based in our Edinburgh office with a flexible hybrid working model.

More about the role

Provide customer support for our practice management systems and associated infrastructure via live chat, inbound and outbound customer calls and email whilst logging full case details in our CRM.
Identify and resolve customer complaints in a timely manner, escalating appropriately if assistance is required.
Identify recurring technical issues and ensure they are resolved correctly to reduce future repeat incidents.
Diagnose and resolve issues relating to applications, hardware, and networking environments.
To create and/or refer to appropriate KB articles when resolving cases. Meet individual and team-based objectives.
Ensure incidents are resolved in line with internal Service Level Agreements (SLAs).
Follow established Incident Management and Change Management processes.
Participate in the out of hours support rota to meet business needs. Flexibility to meet shift requirements from 8am to 5:30pm.

Technical Expertise

Develop strong technical knowledge across Practice Management Systems, cloud platforms, client hardware, networking environments, SQL databases, and integrations. Build subject matter expertise in supported systems and technologies

Collaboration

Work closely with Technical Leads, Support Team Leads, Product teams, and Developers. Provide technical feedback and insights from customer issues to improve products. Support customer education and best-practice guidance.

Continuous Learning

Proactively learn new software features and technologies Participate in internal training and knowledge sharing Contribute to the improvement of documentation and support processes

About you

Previous experience in Technical Support or IT Support role OR HNC, HND, Degree or CompTIA, CCNA, AWS or PMP in a Technology-related field.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to take ownership of issues and drive them to resolution.
Strong attention to detail and documentation skills.
Ability to work both independently and collaboratively within a team.

Desirable

Experience supporting business applications or practice management systems
Basic knowledge of SQL databases
Familiarity with Windows operating environments
Understanding of networking fundamentals
Experience supporting cloud-hosted software platforms

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Apply Now

Refine Your Search

application support engineer jobs in edinburgh

Support Engineer

Deskside Support Engineer (Edinburgh)

IT Support Engineer

Signal Processing / Algorithm Engineer

Backend Engineer, Internal Tools

Tech Insight Experience for Women - Engineering

IT Support Specialist

Site Reliability Engineer

Lead Site Reliability Engineer

Full Stack Engineer (C#/React)

DevOps Engineer, AWS, Kubernetes & GitOps

Application Support

DevOps Engineer

Software Engineer, Associate

Robotics & Electronics Engineer (Subsea Robotics)

Software Engineer

Software Engineer, Frontend (TypeScript)

Software Development Engineer, Advertising, Supply Enablement

Software Development Engineer, Amazon Ads CreativeX

Associate

I want to receive the latest job alerts for application support engineer in edinburgh

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected